EQ Bank Reverse Mortgages Reviews 

155
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, particularly appreciating their patient and knowledgeable guidance throughout various processes. Many people found the customer service to be exceptional, noting prompt replies and clear explanations that made complex situations easier to navigate. Reviewers frequently commend the overall service and user experience, describing it as efficient, smooth, and stress-free. However, some customers also noted occasional issues with communication or support, including instances of missed appointments or initial difficulties with certain advisors.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting excellent and professional... See more

Service

Reviewers highlight positive aspects of service, noting that the process was made easier than expected and... See more

Response time

People report positive experiences with response times, with many appreciating that the whole process was... See more

User experience

Clients share positive opinions on user experience, highlighting the staff's helpfulness and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We initially had a rough start with an advisor who didn't seem to care much. However, we then transferred to Stephanie, and she really helped us immensely throughout the process. There were many uphil... See more

Company replied

Rated 5 out of 5 stars

She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her as... See more

Company replied

Rated 5 out of 5 stars

A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time &... See more

Rated 5 out of 5 stars

I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only t... See more


Company details

  1. Financial Institution
  2. Bank
  3. Mortgage Lender

About EQ Bank Reverse Mortgages

Written by the company

Enjoy your hard-earned home equity in retirement, without having to sell or make monthly payments. Access your home equity in tax-free cash and stay in the home you love. Plus, we’ll beat any posted rates for comparable reverse mortgages.* Is your traditional mortgage weighing you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you. Call us today to chat with one of our reverse mortgage specialists.

We’ll beat any posted rates for comparable reverse mortgages.*

Access your home equity in tax-free cash. Stay in the home you love with no monthly payments to worry about.

Is your traditional mortgage weighting you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you.

Call us today to chat with one of our reverse mortgage specialists.

1-866-644-0802

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.4

All reviews

(155)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dan and the EB reverse mortgage team…

Dan and the EB reverse mortgage team are incredibly helpful and responsive. They made the application process painless.
Thanks all.

14 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Michael, we're delighted to hear Dan helped make the application process easy! Thanks for the review!

Rated 5 out of 5 stars

THANK YOU Allan McNeil & the EQB Team!!!

Just wanted to thank Allan McNeil and his EQB team for their ongoing assistance & support offered to Mortgage Agents like me. Allan is always quick to respond to my reverse mortgage inquiries and provides valuable marketing tools and educational materials to ensure my success in selling EQB's very competitive reverse mortgage product. Looking forward to working with Allan and the rest of the EQB Team in 2023!!!!

10 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Dom, thanks for the great review! We look forward to working with you throughout this year and beyond!

Rated 5 out of 5 stars

Allen McNeil, Regional Manager Reverse Mortgages Ontario West

I would like to praise Allen McNeil who is extremely knowledgeable in the product and assisted me on how to structure my deal and get to an amazing solution for my clients.

2 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Anton, we appreciate the great review! We'll be sure to pass along your comments to Allan and look forward to working with you further!

Rated 5 out of 5 stars

Very Impressed with the level of Service

I have had a great experience on both of the deals I've funded with Equitable Reverse in the last couple months. Our clients were on fixed incomes and were able to get approved for an amount that was just what they needed. My clients loved the flexibility in ways they can receive funds as well as prepayment privileges. Allan is always great to work with and picks up the phone right away or calls me back shortly after. He is very knowledgeable and is always focusing on trying to make the deal work and thinking of ways to make it happen! Very impressed with the level of service.

1 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Shareena, we're so happy our solutions were a good fit for your clients! We look forward to continuing to work with you. Thanks for the great review!

Rated 5 out of 5 stars

Just wanted to share a great experience…

Just wanted to share a great experience I had with Allen McNeil. Allen provided some practical and common sense input into a Reverse Mortgage deal in the works. He is a terrific source of knowledge, always willing to share his experiences / insight and is very personable. EQB have an asset in Allen. A "go-to-guy" for Rev Mtgs - top shelf in my books!

27 December 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Bob, thank you for the review! We're so glad that Allan was able to provide you with the reverse mortgage knowledge and insights needed! We look forward to working with you again soon!

Rated 5 out of 5 stars

The Super Women…

My experience was not just great but exceptional. Patricia and Alisha are two ladies who I really enjoyed working with, I found that they were pleasant, extremely knowledgable, great personalities, and made the whole process seamless. They responded to my emails in a timely manner and are very detailed oriented, because of this I was able to obtain the right documentation and on time. It is people who make a company great and they certainly do their part, their focus is the client and that is what should matter being client centric. They have certainly left a positive impression on me and I look forward to working with both of them in the future.

8 December 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Cordia, we're ecstatic that you had such a wonderful experience! We strive to have a customer centric team and we're happy that Patricia and Alisha provided you excellent service. Look forward to working with you again soon!

Rated 4 out of 5 stars

Compared EQ for My Situation/Needs

Compared EQ with another leading Reverse Mortgage provider. Very little difference overall but EQ had an edge in a few areas which I liked.
I have been a Mortgage broker in the past so knew a little more than some others might in my research in terms of meeting my needs.

7 September 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Garry, thank you for selecting Equitable Bank for your reverse mortgage! We appreciate the review!

Rated 5 out of 5 stars

everything went well

15 August 2022
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Reply from EQ Bank Reverse Mortgages

Hi Dayle, we're happy to hear that everything went well! Thanks for the review!

Rated 5 out of 5 stars

Equitable Bank for all your financial needs

The entire process from beginning to end was explained to me and went off without any problems , a big thank you to Agnes Letkeman for her help and everyone that i dealt with . I highly recommend Equitable Bank.

17 August 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Mike, thanks for recommending us! We're glad Agnes and the team were able to help you though the process!

Rated 5 out of 5 stars

Fantastic underwriting and BDM team

Fantastic underwriting and BDM team. Very responsive and client centric.

15 October 2021
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Richard, we're so glad to hear you had a positive interaction with our team! Thanks for leaving us a review!

Rated 5 out of 5 stars

I recently completed a reverse mortgage…

I recently completed a reverse mortgage with Equitable Bank. It is scheduled to fund on September 30th.

My underwriter, Patricia Finka and mortgage officer John Fernandez were over the top amazing to work with. Patricia is quick, efficient and knowledgeable. John was helpful and responded to my emails and phone calls immediately. The workflow was smooth and very fast. Top notch!
What a pleasure to work with Equitable Bank Reverse Mortgage Team!

26 August 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Sue, thank you so much for your lovely review! We're glad you had such a good experience with Patricia and John. We look forward to working with you in the future!

Rated 5 out of 5 stars

Good

Good! Glad I chose them, they make everything easy

25 August 2022
Unprompted review
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Reply from EQ Bank Reverse Mortgages

Hi Hugo, thanks for the great review! We’re so glad that we can make life a little easier for you!

Rated 5 out of 5 stars

Thank you for expanding your coverage to Rural...

I was so pleased when Equitable Bank expanded into rural areas. They have been so helpful and supportive in refinancing the reverse mortgage of my home. I would recommend Equitable Bank to anyone looking to Reverse Mortgage their home.
I had been with another reverse mortgage company and they had served me well until I had to refinance. So I can speak from experience and I truly would recommend Equitalble's reverse mortgage services.

19 August 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Wendy, thank you for recommending us! We’re delighted that we were able to support you through your refinancing process!

Rated 4 out of 5 stars

Although there were some minor errors…

Although there were some minor errors in the initial documentation, the mortgage went through as promised, on time and without major difficulties. Staff were friendly, helpful and knowledgeable.

18 August 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Stephen, we’re happy to hear that our team was friendly, helpful, and knowledgeable throughout the process! Thanks for the great review!

Rated 3 out of 5 stars

Everything was fine except it seemed it…

Everything was fine except it seemed it was all done then something else came up. Never ending

18 August 2022
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Reply from EQ Bank Reverse Mortgages

Hi Lyla, thank you for the review. We are continuously working to improve our process and appreciate your feedback.

Rated 5 out of 5 stars

I found that the people I delt were…

I found thst the people I delt were very good, especially Mark.
I wasn't sure that the extea lawyer was necessary

21 June 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Patrica, we’re delighted to hear that you had a great experience with our team! Although we understand that obtaining independent legal advice (ILA) adds an extra step, this is important as it’s provided for your benefit to ensure you understand the terms and conditions of the reverse mortgage, are of sound mind and judgement, and that you are not being pressured to sign the mortgage documents. The lawyer providing you with ILA does not represent Equitable Bank or any other interested party. ILA is required to ensure you understand the legal aspects of the reverse mortgage, without any bias or prejudice. Thank you for the review!

Rated 4 out of 5 stars

Relief in the Golden Years

The reverse mortgage is very helpful in the later years of life. As expenses continue to climb. When retiring one estimates the amount they would require to continue on living comfortable but unfortunately one has no control over the cost of living in the years to come and may find themselves in a financial struggle. As you age, changes in life expectancies due change to illness and family loss. Not wanting to be housed in retirement home, with the reverse mortgage allows one to maintain their homes in comfort. One of the most expensive items in you life is a home, having spent a lifetime of payments to a mortgage company it is a wonderful means getting back what you put into it before the day comes that you are no longer there...

18 June 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Alan, we’re so happy that our reverse mortgage solution has allowed you to continue to enjoy your Golden Years in your own home. Thank you for the review!

Rated 5 out of 5 stars

Excellent service

The person which I forgot the name was extremely friendly and I had a great device from him and from Multi prêt

16 June 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Renald, we’re happy to hear that you had a great experience with our Equitable Bank Reverse Mortgage team! Thanks for taking the time to share your experience!

Rated 5 out of 5 stars

We are seniors 71 and 75 yes old.......

We are seniors 71 and 75 yes old.......
In the last few years we kind of got ourselves in a financial bind......I talked about a reverse mortgage w my husband and NO WAY WOULD HE GET A REVERSE MORTGAGE !!!!
However we were at a pool party last summer in Hamilton .........I did home daycare out of my house years ago and this pool party was some of my former charges.....
One of the fellas was a mortgage person so it happened that I asked him if he knew anything about reverse mortgages and he did and gave us the name of his father in law who does them......
We had a online interview with him......after ALL of the reasons my husband had about reverse mortgages......he listened and by the end of our appt he agreed...
I think knowing someone in reverse mortgages helped us.....Todd wouldn't screw us around.....

The worst part of it was we are not techy so face to face we would have liked better...
We were approved ..got OUR money... .they paid all out bills and the heaviest in my chest was gone... ... ... .

5 June 2022
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Richard, thank you for the positive feedback! We’re so happy that your financial concerns were alleviated with our reverse mortgage solution.

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