EQ Bank Reverse Mortgages Reviews 

154
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, particularly appreciating their patient and knowledgeable guidance throughout various processes. Many people found the customer service to be exceptional, noting prompt replies and clear explanations that made complex situations easier to navigate. Reviewers frequently commend the overall service and user experience, describing it as efficient, smooth, and stress-free. However, some customers also noted occasional issues with communication or support, including instances of missed appointments or initial difficulties with certain advisors.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting excellent and professional... See more

Service

Reviewers highlight positive aspects of service, noting that the process was made easier than expected and... See more

Response time

People report positive experiences with response times, with many appreciating that the whole process was... See more

User experience

Clients share positive opinions on user experience, highlighting the staff's helpfulness and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We initially had a rough start with an advisor who didn't seem to care much. However, we then transferred to Stephanie, and she really helped us immensely throughout the process. There were many uphil... See more

Company replied

Rated 5 out of 5 stars

She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her as... See more

Company replied

Rated 5 out of 5 stars

A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time &... See more

Rated 5 out of 5 stars

I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only t... See more


Company details

  1. Financial Institution
  2. Bank
  3. Mortgage Lender

About EQ Bank Reverse Mortgages

Written by the company

Enjoy your hard-earned home equity in retirement, without having to sell or make monthly payments. Access your home equity in tax-free cash and stay in the home you love. Plus, we’ll beat any posted rates for comparable reverse mortgages.* Is your traditional mortgage weighing you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you. Call us today to chat with one of our reverse mortgage specialists.

We’ll beat any posted rates for comparable reverse mortgages.*

Access your home equity in tax-free cash. Stay in the home you love with no monthly payments to worry about.

Is your traditional mortgage weighting you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you.

Call us today to chat with one of our reverse mortgage specialists.

1-866-644-0802

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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4.5

All reviews

(154)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

A huge thank you to Allan McNeil

A huge thank you to Allan McNeil, the Regional Manager for Reverse Mortgages. He was instrumental in working out a solution for my clients, who had an existing Equitable Bank reverse mortgage and wanted to increase the amount. Allan said 'leave it with me' and true to his word, he found the perfect solution. My clients are very happy. Thank you again Allan

30 June 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Brent, thank you so much for the review! We're thrilled to hear your experience with Allan was great for both you and your clients!

Rated 5 out of 5 stars

A huge thank you to Allan McNeil!

A huge thank you to Allan McNeil, the Regional Manager for Reverse Mortgages. He was instrumental in working out a solution for my clients, who had an existing Equitable Bank reverse mortgage and wanted to increase the amount. Allan said 'leave it with me' and true to his word, he found the perfect solution. My clients are very happy. Thank you again Allan.

19 June 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Sue, thank you for the great review! We're glad to hear Allan has made a process easier for both you and your clients!

Rated 5 out of 5 stars

Taking a loan never been easier

This bank is the best ever! They made getting a loan super easy-peasy. The people there were so nice and told me everything I needed to know. Thanks !

11 May 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Sheila, thanks so much for the great review! We're so glad to hear that our team was able to make the whole process as easy as possible!

Rated 5 out of 5 stars

Highly appreciate Allan Mc Neil and the…

Highly appreciate Allan Mc Neil and the whole team at equitable reverse mortgages, He did a great job explaining me the whole product in detail and I was able to transfer the same info to more of my clients and we are able to get more and more clients showing interest in reverse mortgage after I am able to explain to them the way Allan explained the product to me. Really appreciate the team .

5 May 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Rabbiya, thank you for the great review! We're glad to hear Allan has made a process easier for both you and your clients!

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. Response times are good. Dan Dilio always answers his phone!

21 April 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Ricardo, thanks for great review! We’re glad to hear Dan provided a seamless process!

Rated 5 out of 5 stars

Thank you Adam Fotias

Cheryl and I want to thank Adam Fotias so much for his recent, excellent services in arranging a reverse mortgage for us. He led us perfectly through each step through to success. Events happened when and how he said they would. We have paid off our HELOC and all our credit cards, with some left over for some home improvements. Adam may feel free to use our names for references.

George and Cheryl Linton

11 March 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi George and Cheryl, thanks for the great review! We’re glad Adam was a great help throughout the process.

Rated 5 out of 5 stars

Dan has a commanding presence and he…

Dan has a commanding presence and he knows his products and company. His delivery is powerful and engaging. He provides continuous support and guidance. Awesome ally...!

11 April 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi George, we’re thrilled to hear about your positive experience with Dan. Thank you for the great review!

Rated 5 out of 5 stars

My First and NOT my last

My First and NOT my last

What an amazing experience it was to deal with Team EQB. It all started with me by calling Shan the Reverse Mortgage Manager, not only did he explain to me about the product, he took the time to make me understand as to how it works and how I can market it and how to handle obstacles.

Once I got the deal in the underwrite Bijal called me and got the deal going and after that Olivia got involved with the docs and the rest is history. Not only do you have an extremely happy broker, you have a very happy client at the other end as well.

Once again, thank you Shan for making me understand as to how a Reverse mortgage works and thank you Team EQB for an awesome experience, this is my first deal with you, and it will not be my last.

Team EQB, you rock!

6 April 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Nishan, thank you for the amazing review! We’re thrilled there was someone there for you at every step, making the process as easy and enjoyable as possible! We look forward to continuing to work with you!

Rated 5 out of 5 stars

Amazing Service

Dan Dilio and the Equitable Reverse Mortgage team represents among the highest levels of customer service I have experienced.
Great service, efficient communication and a really easy way to get a mortgage with lots of help and support to get the right deal. Information was accurate, responses to queries were turned around very fast. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

4 April 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Kris, we’re glad Dan and the rest of our team made the whole reverse mortgage process as easy and informative as possible! Thank you for the great review!

Rated 5 out of 5 stars

They really took the time to explain to…

They really took the time to explain to me the process of a reverse mortgage in order for my client to make the best possible decision. They were quick and extremely easy to work with. Highly recommend

1 March 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Carlo, we’re so glad we could make working together as easy and effective as possible for both you and your client.

Rated 5 out of 5 stars

This is our first reverse mortgage at…

This is our first reverse mortgage at EQ Bank, overall the experience is great, and the BDM Allan McNeil is super helpful, he is very patient and efficient, giving hand whenever needed, he basically guides us from the very first step to the end. The rate is competitive, no hidden fees, and my client is satisfied. We look forward to working on the next deal.

16 March 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Coco, thanks for the great review! We’ll be sure to pass along the high praise to Allan and look forward to working with you again soon!

Rated 5 out of 5 stars

Dan est formidable

Dan est formidable! belle accompagnement tout le long du financement!

7 August 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Bonjour Tanya. Nous sommes heureux d’apprendre que vous avez aimé votre expérience avec Dan! Merci pour vos commentaires!

Rated 5 out of 5 stars

I had a great experience with Dan and EQ

I had a great experience with Dan and EQ bank in terms of service and finding the best solution and interest rate, I have worked with Dan in the past at CHIP and I followed him at EQ. Dan is a great BDM that does his best to help brokers to close their deals in a minimum time. My clients are very happy and satisfied of the EQ products and services.

13 October 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Yasmin, thanks so much for the great review! We’re glad to hear your clients are satisfied with Equitable Bank’s products and services!

Rated 5 out of 5 stars

EQ bank and Dan Dilio are amazing!

EQ bank reverse mortgage with Dan Dilio is an amazing team. I've known Dan for several years and he is a stand-up guy and great BDM! Dan is always super responsive, knowledgable, solution-oriented and always goes the extra mile for the client and the broker!! Always a great experience dealing with Dan Dilio!!

24 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Daniele, thank you for the great review! We can’t wait to work together again soon!

Rated 5 out of 5 stars

It was a great experience for both me…

It was a great experience for both me and my customer to have work with Dan. He was very helpful and always find solution.

1 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Yuen, we’re glad to hear you had a great experience with Dan! Thanks for the great review!

Rated 5 out of 5 stars

Dan has always been extremely helpful…

Dan has always been extremely helpful and responsive to every inquiry and file we work on together. His product knowledge and professionalism is the industry standard. We always look forward to working with him!

24 January 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Zvi, we’re thrilled to hear how highly you speak of Dan and can’t wait to work with you again soon!

Rated 5 out of 5 stars

I have worked with Dan for many years

I have worked with Dan for many years. Dan is such a great resource for information and tools. He is highly responsive and always makes time for your needs.

24 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Kumar, we’re so glad to hear how happy you are with Dan and Equitable! Thanks so much for the great review!

Rated 5 out of 5 stars

Equitable bank team always pulls…

Equitable bank team always pulls through with my file . Especially the reverse mortgage that i had worked with Dan Dilio . Thanks again Dan. Always a pleasure

24 November 2022
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Murielle, so glad to hear how pleased you are with Dan and the rest of the team here at Equitable!

Rated 5 out of 5 stars

Equitable comes through once again!

Equitable comes through once again!

Great job once again by the Equitable team. Dan you are awesome. Always a pleasure working with you. Thanks for always being on the ball!

11 January 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Thanks for the great review Sid! We always strive to be on the ball and look forward to working with you again!

Rated 5 out of 5 stars

Dan and the EB reverse mortgage team…

Dan and the EB reverse mortgage team are incredibly helpful and responsive. They made the application process painless.
Thanks all.

14 February 2023
Unprompted review
EQ Bank Reverse Mortgages logo

Reply from EQ Bank Reverse Mortgages

Hi Michael, we're delighted to hear Dan helped make the application process easy! Thanks for the review!

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