Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more
EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more
I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more
Company details
Written by the company
UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
4.8
Excellent
234 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent Company
Engineer excellent and the replacement charger and Wi-Fi connection are all good. You have to be careful which charger you select but Smart Home Charge are an excellent company to deal with.
24 March 2022
Unprompted review
Can’t fault the service they arrived…
Can’t fault the service they arrived when they said and were very polite and reassuring about everything and made sure the property was safe before leaving! Would highly recommend
22 March 2022
Unprompted review
Couldn’t fault the service at all
Couldn’t fault the service at all - polite, friendly and reassuring
17 March 2022
Unprompted review
Engineer turned up in the time slot…
Engineer turned up in the time slot given. Identified the problem and replaced a part. Very polite very tidy work. Very happy. Would recommend
15 March 2022
Unprompted review
Fantastic response time
Fantastic response time. Came within the allotted time and days earlier than I was expecting. The technician was very pleasant and explained everything he was doing. He put my mind at ease as I was worried following the water leak I had.
5 March 2022
Unprompted review
These guys came out to do some…
These guys came out to do some isolation work as part of a insurance claim , they were timely , courteous and efficient ... No complaints at all
9 February 2022
Unprompted review
Lovely guy
Lovely guy. However was 90 mins after time he should have been here. A message eould gave given you a 5.
19 January 2022
Unprompted review
Very professional and polite
19 January 2022
Unprompted review
The guy was polite and all smiles but NOTHING was done!
I don't know where to even begin as there was no work carried out on arrival. I mean just mere inspections which was already done by a previous engineer even though he left out downstairs toilet light( drenched in water)but was spotted by the engineer who came in today. Yes due to a burst pipe,which affected the electricity downstairs via flooding,I expected THINGS to get moving. It's been almost two weeks since it happened and nothing has been really done at my home except inspections which tend to slow things down . The engineer showed up between the time allocated and seemed nice but no work was carried out even though we expected WORK to have commenced by TODAY - reason for a 3 star. Hopefully my insurance company will speed things up to get things up and running so we can get our lives back. Thank you!
30 December 2021
Unprompted review
The 2 men was brilliant very polite and…
The 2 men was brilliant very polite and helpful and got everything working extremely quick
17 December 2021
Unprompted review
A happy customer
Simon arrived he was very polite and very efficient. He did his testing found out the problem and isolated the light until they dry out. All in all a good bloke who can bo his job. 10/10
12 December 2021
Unprompted review
The team arrived and explained…
The team arrived and explained everything. They were polite, tidy and the job was fine quickly. I'd highly recommend this series. Made easy from start to finish and excellent value for money
6 December 2021
Unprompted review
Did a good job
James arrived on time. Was polite and explained everything that he was doing. Job was done in 20 minutes.
16 November 2021
Unprompted review
Steve arrived on time and was courteous…
Steve arrived on time and was courteous and communicated well. Explaining procedure and asking questions about location of unit. Clean and tidy installation. It’s just sad he had to rectify the work carried out by previous engineer.
20 October 2021
Unprompted review
Great service, better communication would be recomended
I wish the company called the day before as 8am was very early. Not complaining though as he got the job done quickly!
18 October 2021
Unprompted review
They were very efficient and polite I…
They were very efficient and polite I was very pleased with the our come
12 October 2021
Unprompted review
Excellent service
Excellent service. Ollie was very thorough, efficient, professional and polite. He turned up in the hours stayed abs was very knowledgeable.
11 October 2021
Unprompted review
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