Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more
I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more
Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more
Company details
Written by the company
UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
4.8
Excellent
234 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Workman polite and explained what he had done in terms i was able to understand. Covid precautions taken. Called me before arriving which gave me a chance to get away from work. No complaints
16 August 2021
Unprompted review
Electrical check after pipe burst
The electrician was with us within 45 mins of being notified, and carried out checks required efficiently and professionally.
15 August 2021
Unprompted review
Excellent
Excellent - quick and efficient and gave some fantastic advice - thanks
11 August 2021
Unprompted review
Happy with service
Arrived on time, quick and efficient. Explained everything in layman’s terms.
23 July 2021
Unprompted review
Chap that came to sort out our car…
Chap that came to sort out our car lovely and friendly excellent!
5 July 2021
Unprompted review
Excellent service
Excellent service.
Kind and professional.. Had the electric back on and working in no time.
Made a very difficult situation a lot easier to cope with. Thankyou EPR
29 June 2021
Unprompted review
The team were extremely helpful in…
The team were extremely helpful in making an appointment for me. They were empathetic when I told them of my circumstances and ensured that I was put on the cancellation list as my job was urgent. Within a couple of hours I received a call telling me Mark would be on his way today. Mark was extremely professional and helpful and my issue was sorted in a matter of minutes. Thank you EPR you have made a horrible situation a lot easier to bear
28 June 2021
Unprompted review
First class service.
22 June 2021
Unprompted review
Fast,efficient,friendly,professional…
Fast,efficient,friendly,professional service.
10 June 2021
Unprompted review
A first class service
A first class service. Paul came to check electrics following water damage in the kitchen and shower room. He explained everything that he was doing. He even returned to the house after I had realised I hadn’t shown him all the electrical problems.
9 June 2021
Unprompted review
Very professional
Very professional, kept me informed on the arrival time, done the job quickly and efficiently.
4 June 2021
Unprompted review
Great service
I was very happy with service man who came (forgot his name) was lovely I was chatting way to much and he just kept smiling and got on with his work I could not fault him he has the patience of a saint and was great at informing me of what was happening and going to happen would happily recommend to others and use again
3 June 2021
Unprompted review
Same guy who came to isolate the power…
Same guy who came to isolate the power after my kitchen caught fire. Steve was efficient and polite and got on with the work. Tidied up after and did a good job. Exactly what I expected.
28 May 2021
Unprompted review
Very Professional and efficient in…
Very Professional and efficient in their delivery
24 May 2021
Unprompted review
Electrical appliance check
Engineer was very polite checked the two electrical appliances...very apologetic when he realised his office had told me 8am but it was ok as he was here by 10am
22 May 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.