The WORST Customer Service
About a week after I placed my order for a Savannah bag, I received an email from the company stating that there would be an extended delay on getting the bag to me. To their credit (and the only one I'll allow), they offered me the option of choosing from about half a dozen bags that were ready to ship, some more expensive than the one I'd ordered. None were to my liking, and I asked for a refund instead. Not ten minutes later, I received an email saying they'd probably be able to ship it by the end of the month (July) ... to which I replied I still wanted the order cancelled and to receive a refund. Never heard back. I sent several more emails over the next week or two, but got no response. Because I'd used Afterpay, I contacted Afterpay to see what they could do—which was nothing. So I sent yet another email to the company telling them I'd made a complaint with Afterpay and threatening to file complaints with various consumer agencies ... and I finally got a response. Suddenly, my order was ready to ship, and the customer service rep (Charlotte) went to see if she could pull the label and stop it from doing so. Of course she couldn't. I asked for a return label so I could immediately stick it on the box and send it back to them, and that was ignored. I finally got one on the second request. The box was received on a Friday (via UPS), and shipped back to them via USPS the next morning. I didn't even open the box. Their response when I asked for them to cancel the order with Afterpay so I could get my refund? "Once we receive it, pending inspection your refund will be issued within 3-5 business days. Please allow up to 10 business days for this to reflect in your account." I couldn't tell you if their bag was of good quality or not, because I didn't bother checking (probably a big mistake). But the customer service alone makes this one of the worst consumer experiences I've ever had.