So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
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Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional, friendly and efficient service
So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely.
I contacted Martin and Brian was on site within an hour of calling, he identified the issue (the drain pipe had been pulled apart during installation by another company) and he sorted it very quickly. The water is back on and the dishwasher is now working with no rivers of water running out from under the cupboards. Very efficient, professional service and I would recommend to anyone. Thanks!
16 September 2026
Unprompted review
Reply from EPHG Limited
Hi, I'm glad you're happy with Brian of which we call the Wizard after the service he gave you. Brian is one of my favourite engineers and has been on our system now for over 10 years I believe, an engineer that has been very reliable for us for so long, never having a complaint covering proportion of South Wales when it comes to call outs. For Brian, this job is one of the nearby areas he covers when it comes to Plumbing, Heating & Gas and also Electrical Boiler diagnostics. Really appreciate the review and thank you for your time in writing this.
Reply from EPHG Limited
Appreciate the review and thank you
Friendly and quick service for an emergency plumber
Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very pleased with the service provided. Good, friendly communication throughout with an ETA window on when the plumber would arrive.
26 August 2026
Unprompted review
Reply from EPHG Limited
Hi, thanks for the review and glad that you're happy with the service. Hope the water coming through the ceiling didn't cause too much damage. Martin Smith
Very professional
Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what was the cause. Got water and gas issues sorted at the same go in 30min. From booking to completion within 3h on a Saturday night. This is the way all customer service should be delivered.
8 August 2026
Unprompted review
Reply from EPHG Limited
Hi, really appreciate the review and thank you for your time in writing this. Even though we can not guarantee this, our goal is always to try and get an engineer to attend within a reasonable time. all the best, thank you, Martin Smith.
Expensive
Excellent service, but extremely expensive. The engineer was great.
8 July 2026
Unprompted review
Reply from EPHG Limited
Hi, appreciate the review and glad you found the engineer to be great. I'm sorry you found the service to be expensive, which I think we have marketing to blame for that and our focus is on emergencies where competition is strong.
The good thing is we always try to text/email our clients and expect a response to confirm the cost before we start work on providing the service, therefore the call out fee and the labour is not a hidden cost.
Very quick service especially on a…
Very quick service especially on a Sunday as it was a day nursery , great electrician very informative and he made sure he fixed what he could so we could open the next day
Hightly recommend
28 June 2026
Unprompted review
Reply from EPHG Limited
Hi, really appreciate the review and I remember this one a couple of days ago. Glad the electrician got the nursery electrics up and running again. Thanks again.
Very prompt & competent service for an emergency call-out
An emergency call-out resulted in an electrician being with us within 30 minutes. The electrician was very helpful, competent and friendly, and he managed to get us all sorted and back up and running within an hour. Excellent service! Not cheap mind, but definitely worth it! Can't recommend them highly enough.
16 June 2026
Unprompted review
Reply from EPHG Limited
Hi, really appreciate the review and thank you. All the best.
Martin was very helpful and new how to…
Martin was very helpful and new how to fix our problem fast. The Team at Wellwood were very grateful
12 June 2026
Unprompted review
Reply from EPHG Limited
Hi, I really appreciate the review and wonder if you was the client I assisted over the phone instead of coming out where money was offered of which I declined, maybe not, I can't fully remember, but thank you in any case as I'm really crateful for the 5 star review. Hope you have a nice weekend.
Gas Engineer
Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I have come across.
11 May 2026
Unprompted review
Reply from EPHG Limited
Really appreciate this review on how you see one of the engineers we assigned to you. Thank you for the 5 star review.
The company was very professional
The company was very professional, polite and acted with such speed at my moment of disaster, I can’t thank this company enough.
6 March 2026
Unprompted review
Reply from EPHG Limited
I remember this job from yesterday and really appreciate your time in giving us a review. Glad That Thomas Sweeney was able to help you out in your time of need. I wish you all the best going forward.
Excellent service
I was in a panic when the cistern on my downstairs loo was leaking and my kitchen floor was full of water.The guy who took my call was calm and reassuring. Plumber,Samuel, was with me in less than 30 minutes and carried out remedial work in a friendly and professional manner.
28 February 2026
Unprompted review
Reply from EPHG Limited
Hi, I'm glad we was able to serve you well and that the contractor was able to get to you within 30 minutes. I hope too much damage wasn't caused and wish you all the best going forward. Thank you for the Review. Martin Smith.
Faulty boiler
Came home from work to an issue with my boiler found ephg on google. They answered first time of trying and the pricing and arrangement was very clear and well handled communication was spot on and I ws handed over to Kevin my lical engineer who called within half an hour to discuss the issue and give me a timescale for his arrival then followed up with 2 further update phone calls. arrived as said and a friendly and polite guy.
Found the problem quickly and by some luck had the random part on his van that fixed the job within 30 minutes and then he went on to fix a leak that had been there for months
Top service from start to finish without any hassle and thanks to Kevin for his kowledge and customer service
23 January 2026
Unprompted review
Reply from EPHG Limited
To me, Kevin is a wonder out of all the engineers I have doing the work and my first thought when I get a review is Kevin. I really appreciate the review and thank you, all the best
Airlock repair £300 + VAT
I gave it 4 stars simply because of the high price charged as facilitators.
The service, for a Sunday emergency was very good. I had phoned a local company 3 times but was asked to leave a message. I then phoned EPHG, not knowing who they were ... ironically, unbelievably, the local company I couldn't get through to turned up.
I paid £150 + VAT for EPHG to contact the local company! They then charged £150 + VAT ... for 2 - 3 mins work fixing an AIRLOCK.
EPHG are certainly efficient and pleasant in approach, but their charges are way beyond what I would consider 'premium'. On view of the thoughtful reply below, I have upgraded to 4 stars.
25 January 2026
Unprompted review
Reply from EPHG Limited
I appreciate the review and in this case, there was nothing I could do about the charges as because any lower, the engineer wouldn't of attended and we wouldn't of been able to take the job on. My only assumption is that our client doesn't understand the cost to run the business as I've considered many times in the last 12 months not doing these call-outs but the truth is like many business's out there, it can easily cost £100 advertising per job and in some cases as recorded in July 2025 about £200 per job. I totally agree that call-outs feel expensive and due to no fault of our own, to be competitive in emergency call-outs, it's costly. I hope our client can reflect on my response and rate us on the service we gave rather than the cost that is at no fault to our company.
Costs are always given prior to booking, a text with the cost is always sent and our work always starts from the time our clients respond confirming the acceptance of the cost prior to sending the engineers out and in some cases, that could even include myself as a qualified engineer.
We find that most engineers on our system clients won't be able to find but some contractor are free to advertise themselves but may prefer to use us as a means of taking the jobs on so they are not stuck answering the phones themselves.
In regards to the work being between 2 to 3 minutes, as soon as the engineer arrives, the minimum of 1 hour does apply, and I understand that such a small job can carry a huge cost, but the issue we have is that if I said to the engineer can you go and do a job for a cut time of the first hours rate, they wouldn't want to go out because not only does it effect there day, but they could be travelling on average about an hour there and back, sometimes 10 minutes, sometimes longer.
As I take a lot of pride in my service, anything below 5 starts I like to reflect and think how could I make this better and in this case, I couldn't make it better, and making it cheaper would likely mean no service at all.
Fantastic quick response
Called late afternoon after noticing a leak in bathroom. Called EPHG and they arranged a plumber within the hour. A lovely, professional plumber called Kevin came and identified where the leak was coming from and isolated it. Thank you for sending a quality tradesman! An asset to your Company
22 January 2026
Unprompted review
Reply from EPHG Limited
Within the hour and glad the average response times have come down after the busy Winter we've recently gone through. Kevin is our most reviewed engineer and I'm glad you're happy with him. Kevin does go out of his way to please people. Thank you for the nice review.
Above and beyond the call of duty -- well done, Kevin!
Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He then made sure there are no other problems with the heating system, going well above and beyond the call of duty! I really can't thank Kevin enough.
16 January 2026
Unprompted review
Reply from EPHG Limited
We always estimate 70% of boilers being fixed on first visit. Kevin is an exception given the stock he holds and maybe we have some other engineers in a similar situation out of all the engineers we hold on our system. I'm glad you're happy with Kevin as he's a valuable asset to our company. We also really appreciate the review you have given us. Thank you and best wishes.
I was billed £300 for just 10 minutes…
I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remarkable! However, once he left, we checked further and discovered additional leaks under the sink. It seems this company focuses solely on taking your money without fully resolving the issues.
31 December 2025
Unprompted review
Reply from EPHG Limited
Dear Sandra, I'm not sure if you have the right company as I've not had any complaints coming through that reflect this, not sure where you got £300 for 10 minutes work. If you think this is related to do with any work with our company, please get in touch by sending an email to martin@ephg.limited - Also, last time we had anyone called Sandra was back in June last year.
Great Response Over Festive Period
I called EPHG on the evening of 29/12/25 to request an emergency plumber as we had come home to find a very large water leak that had come through the eaves in our house directly into the kitchen, causing extensive damage. Kenneth the plumber attended within approximately 2½ hours, identified the problem and fixed it. Very happy with the speed and quality of service. Would highly recommend EPHG.
29 December 2025
Unprompted review
Reply from EPHG Limited
Hi, really appreciate the review and glad the issue was fixed. I remember when this call-out came in and the location of the client and thought, this isn't going to be easy to get out and didn't say this, because I wanted to keep Optimistic for our client. Out of all the engineers I called first, I knew Kenneth was out of area and was very certain he would go. For many years now, Kenneth has been a great asset to our company. Hope you have a happy new year. Thank you
Reply from EPHG Limited
Hi, appreciate the review and for using our service a second time. Glad the emergency engineer was able to assist you well, merry Christmas
Was a very straightforward process
Was a very straightforward process. My call was answered quickly, and from initial call to completion of work, 2hrs! Happy with the work conducted, and resolved an unexpected pipe leak at the festive period.
23 December 2025
Unprompted review
Reply from EPHG Limited
Hi, Happy Stuart the Emergency Plumber was able to assist you well and really appreciate the review, hope you enjoy the festive period, thank you. Martin Smith
Highly recommend
We had an electrical fault and called, on the Sunday before Christmas, and within 2 hours of the call being made the electrician, Sam came and work was complete. He was very professional and polite and worked quickly. I would highly recommend this company for any plumbing/electrical repair
21 December 2025
Unprompted review
Reply from EPHG Limited
Really appreciate the reply and remember this job brought our contact number when sending a text as likely scam as seems to be an issue now when mentioning 'Payment' and glad you stuck with us. Glad your sockets were resolved, thank you, and happy Christmas
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