Englishroses Reviews 

247
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the plants, enthusiastically noting that the gorgeous rose bushes arrive exceptionally healthy, securely packaged in protective boxes, and completely full of promising blooms. Many people also find the online ordering process extremely straightforward and truly appreciate the reliable, fast delivery service provided for special occasions. However, some reviewers were not happy with unexpected delivery delays and occasional coordination hiccups encountered with the third-party shipping service. Consumers pointed out specific frustrating instances where parcels arrived significantly late, missed intended schedule windows, or experienced minor address complications during transit.

What people talk about most

Product

People report positive experiences with product, noting that the roses arrive healthy, beautiful, and full of... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the healthy and stunning... See more

Delivery service

Consumers find delivery service to be efficient, noting that items frequently arrive on time and as... See more

Order

Clients share positive opinions on order, noting that the overall process is straightforward and easy to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient experience and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful rose bush 🥰 I ordered Sweet Child of Mine in memory of my recently departed son, he LOVED scented roses and flowers and this did not disappoint. Customer service couldn't have bee... See more

Company replied

Rated 5 out of 5 stars

We ordered the Diamond Wedding Anniversary for my sister and her husband. Both the company and DPD were brilliant in keeping us informed until delivery which was on the right day and time slot. The... See more

Company replied

Rated 5 out of 5 stars

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my w... See more

Company replied

Rated 5 out of 5 stars

I ordered the Golden wedding rose for my brother & sister in laws 50th anniversary. I had to amend the delivery date, I got through on the telephone straight away & this was changed for me with no pro... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(247)

224 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Golden Anniversary rose.

The rose arrived exactly on time and was extremely well packaged. Because of the time of year it was cut back but I am sure next year when it blooms it will be gorgeous.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

The perfect rose for a wedding day!

The perfect rose for a wedding day for an older couple! The accessories were perfect and the delivery experience couldn't be faulted. And I love the 'September care' of roses email, received soon afterwards! I'll definitely use this company again - nothing not to like :)

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Diamond Wedding Anniversary Rose Gift

I wanted to buy a rose for my neighbours for their Diamond Wedding Anniversary but didn't want to buy the usual 'Diamond Wedding' rose as I thought someone else may give them that one as a gift, which they did! I found an alternative rose, pink highly scented and it was ideal. I ordered the rose, wrapped and with a card and requested delivery date for 23/09. I received updates from English Roses and also DPD, The rose was delivered as requested, in a sturdy box, very well packed My neighbours were thrilled with it and said it is such a top quality rose and they could smell the fragrance before they removed it from the box. There was a very good choice of roses and easy to search for what I wanted. I can definitely recommend English Roses.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

English Roses are of the finest quality 10*

English Roses. Are an excellent company to deal with, both for there outstanding customer services and superb quality remembrance roses for every occasion. Our special rose was ordered for a family member who lost some one very close to them. This rose will always remind her of the person she lost so early in her life.

There customer services went the extra mile for us, due to an unfortunate error of ours, by ordering the wrong rose. They soon rectified this error for us without question. There courier DPD delivered our order on the stated day which we requested, all in tact with no transit damage to the rose which was well packaged inside carboard boxes.
Prices are very reasonable. I would highly recommend this company

20 September 2025
Unprompted review
Rated 5 out of 5 stars

order with confidence!

I recently purchased the Warm Wishes Rose – 90th Birthday Rose and couldn’t be happier with the whole experience. The website was very easy to navigate and I found exactly what I wanted straight away. Delivery was fast, the packaging was excellent, and the shrub arrived healthy and intact and included care instructions and advice.

I also added the Rose Foliar Feed – English Roses Protect & Grow, which is excellent value.
I have previously ordered plants from other websites that unfortunately arrived dead or damaged, so I was pleasantly surprised that everything was in perfect condition.

I would definitely recommend English Roses Online and will be ordering again with confidence!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I was absolutely delighted with my…

I was absolutely delighted with my Mamma Mia rose and the service I received. The website was easy to use and my rose arrived promptly and safely. It was exceptionally well packaged and was in excellent health. I can't wait to see it bloom next year.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

A great gift…

This is the third rose gift I have ordered from English Roses and it did not disappoint. It was a beautiful quality rose and the recipient was over the moon. It was delivered on time, was really well packaged and the presentation was great. The rose itself was strong and healthy and, surprisingly, was still in bloom, which made the gift all the more special. I will definitely order again as these roses make a wonderful, thoughtful and unusual gift and the company are helpful and reliable.

12 September 2025
Unprompted review
Rated 4 out of 5 stars

Great present

My Sister in Law and her husband were delighted with the Rose. The company were easy to order from and the present arrived on time. However DPD the delivery company did not leave the parcel as instructed.

11 September 2025
Unprompted review
Rated 3 out of 5 stars

Double check delivery date

I had already put a review on about English roses
mostly because of the delivery company they use
however I have since seen the rose which was delivered to my sister in law and it looks really good
also thank you Dan for your email to her much appreciated I will use English roses in future if they can 100% guarantee delivery will be on the day I asked for thanks

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning roses!

I’ve bought quite a few roses from English Roses over the last year or so. They are absolutely beautiful & the blooms are stunning! They are very well packaged, in recyclable packaging & arrive very quickly. They’re very healthy & hardy plants & I would highly recommend them to anyone thinking or purchasing a rose or two. Thank you so much!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Special Birthday Gift

Bought as part of a special 60th birthday gift for a friend. Arrived safely, well packaged. No flower buds but plenty of new growth leaves. Care instructions provided. Would definitely recommend.

27 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look