Harkness Roses Reviews 9,169

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that plants arrive healthy, well-packaged, and in excellent condition. Many people found the ordering process easy and appreciated the efficient delivery service, often highlighting prompt arrivals and good communication regarding shipment updates. The customer service is frequently described as exceptional, with staff being helpful and responsive, even when issues arise. However, some customers also noted issues with delivery, including damaged packaging, broken pots, or plants not being kept upright during transit, leading to spilled compost. A few people experienced significant delays in receiving their orders, poor communication, or incorrect items being sent. There were also occasional concerns about the quality of some plants upon arrival, with some reviewers receiving diseased plants or those with underdeveloped root systems.

What people talk about most

Product

Customers consistently note positive experiences with product quality and presentation. Many reviewers praise... See more

Quality

Users describe positive interactions with quality. Many customers are delighted with the quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and efficient... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

People report positive experiences with service. Customers praise the exceptional service, efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Easy to order and the plants arrived when stated.Roses were ordered as birthday presents and two healthy plants arrived in good condition, the carrier had kept them safe and upright during transport.... See more

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Rated 5 out of 5 stars

My rose arrived well packed and in lovely condition. I have kept it in my conservatory since its arrival and it is budding up nicely. It is very precious to me as it is in remembrance of Freddie,my... See more

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Rated 5 out of 5 stars

I have ordered roses from Harkness Roses on several occasions and they have always been perfect. My orders have been both bush roses and bare root and they have always produced wonderful displays. I... See more

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Rated 5 out of 5 stars

The service I got from Harkness was exceptional, I had ordered a rose that would be delayed because of a printing delay for some care cards, I phoned to say the rose was for a special birthday and it... See more

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Rated 5 out of 5 stars

I'd recommend to anyone Harkness roses. The ordering was easy within their website, their catalogue of Roses were outstanding. The plants arrived well packaged and secure. On sending an email (a rose... See more

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Rated 5 out of 5 stars

Arrived promptly and well wrapped to keep it from damage in transit. It is quite small but healthy and will likely grow substantially once planted out. It is a diamond wedding anniversary present so... See more

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Rated 5 out of 5 stars

I ordered a rose and when it arrived I had a senior moment and rejected it. Still don’t know what I was doing! Anyway Harkness arranged another delivery for me at no extra cost. I didn’t reject it th... See more

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Rated 5 out of 5 stars

Ordered 3 roses, 1 was missing from order. Contacted Harkness and they sent out the missing one straight away without any problems. Excellent customer service. Can’t wait to see them bloom this yea... See more

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Rated 5 out of 5 stars

Beautiful rose sent, looked very healthy and named as requested. Delivery was fast and rose was packaged extremely well to protect it. Would definitely buy again.

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Rated 5 out of 5 stars

Have bought from Harkness Roses before and have found their service excellent. Surprised with speedy service and quality of roses supplied. Two gift wrapped roses were most enthused over by the recip... See more

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Rated 5 out of 5 stars

I found this site while looking for the King Charles rose and I'm so glad I did. They have a large choice of roses as well as showing care instructions and you can contact them for any questions y... See more

Rated 1 out of 5 stars

Would give this company zero as that is what they produced. have waited two and a half months for a rose, first it was to be one month which is okay, then they emailed to be another month, that w... See more

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Rated 5 out of 5 stars

I was able to buy a rose that will be treasured for years because it was the name of family member who had passed. The recipient said it was beautiful and in good condition

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Rated 5 out of 5 stars

A special anniversary rose bush was delivered to my in-laws as a gift. It is a strong, healthy plant, well balanced in shape. Delivered on time. We are looking forward to enjoying the blooms in due c... See more

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Rated 5 out of 5 stars

I’m sure the rose will be great, but so far nothing to report. The prompt delivery was great , the condition of the rose was good, the packaging was good too. But we will have wait for the summer to... See more

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Rated 5 out of 5 stars

The healthy-looking rose arrived in a substantial pot, well-packaged and undamaged. Quick delivery - crucial as this was a gift. Recommended. Would certainly buy from Harkness Roses again.

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Rated 2 out of 5 stars

Ordered a named rose. Plant came really good packaging & a healthy looking plant but no name. After speaking to customer services twice I got my name label posted out to me. Disappointed it didn’t... See more

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Rated 1 out of 5 stars

Your packaging was very good with bold clear instructions to the carrier which were totally ignored. The packaging was dented, when opened the planting was loose and most of the earth spilled out of... See more

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Rated 5 out of 5 stars

I was looking for a specific rose called Karen as a gift. The website was easy to negotiate and it was really easy to order. I chose it to be gift wrapped and it came in a lovely bag with a bow. I was... See more

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Rated 5 out of 5 stars

I would highly recommed Harkness and will buy from them again. I wanted a rose called Mary in memory of my mum who passed away in November. The rose came within days and was packaged so well to protec... See more

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Rated 5 out of 5 stars

The customer service team arranged a replacement rose for my friend's birthday as the one I ordered wasn't available. They made sure it was just as special.

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Rated 5 out of 5 stars

This was an easy process from ordering to delivery. Communication was excellent. The rose arrived on time and well packaged, it was in good condition. Would use again.

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Rated 5 out of 5 stars

Harkness roses are great value the quality of their plants and excellent presentation for the price is fantastic many thanks

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Rated 4 out of 5 stars

I ordered a Fab at 40 birthday rose for my son in law who lives away from me. When I visited this week Harkness had sent a Ruby wedding 40th anniversary rose instead. Lovely rose but wrong messaging.... See more

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Rated 5 out of 5 stars

Bought as a gift and delivered on time. Rose was really good quality and already shooting. Bought as a silver anniversary gift and the recipient was really pleased

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Rated 1 out of 5 stars

Be aware that this isn’t the Harkness Roses company that you think you might be dealing with. It is a firm in South Africa and the roses are dispatched from Bedford. I had a problem and had the wors... See more

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Rated 4 out of 5 stars

My roses are beautiful and I am delighted at the quality of them. I ordered 2 potted roses. But Yodel who delivered them was awful - it 3 goes to deliver them and then one was damaged. A real shame t... See more

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Rated 2 out of 5 stars

I ordered 1 rose in a 4 litre pot and 1 bare root rose. When the order arrived it was in a box normally used to contain 2 x roses in 4 litre pots. The bare root rose was not secured and the 4 litre... See more

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Rated 5 out of 5 stars

The service and quality of the rose was exceptional. Would not hesitate to use Harkness Roses again as I have had their roses in my garden for a few years.

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Rated 5 out of 5 stars

The rose is lovely & arrived well packed. I don't think the couriers treated it very well as there was a lot of compost loose in the box, which could only happen if the box wasn't kept upright. the ro... See more

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Rated 5 out of 5 stars

Easy ordering, quick delivery.Roses were well packed and healthy. Looking forward to seeing them in bloom.

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Rated 2 out of 5 stars

Yodel let you down. This was a gift, recipient was out, I had asked for it to be left with neighbours in that eventuality. Courier ignored the instruction, didn’t put a card through the door and left... See more

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Rated 5 out of 5 stars

beautiful rose, I purchased this as a memorial, cant wait to see it bloom in the summer

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Rated 5 out of 5 stars

Easy ordering. Product lovely presented and in strong packaging. Quality of rose excellent

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Rated 1 out of 5 stars

The rose plants were shipped from a cheaper website, and the quality is abysmal. Not only does the color fail to match what was shown on the website, but the plants are also diseased. Customer service... See more

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Rated 5 out of 5 stars

Quality, strong Rose, well packaged and cared for. Easy to deal with and kept informed of delivery etc.

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Rated 3 out of 5 stars

One of the three boxes of roses was deliver upside down. Consequently the roses were distressed in the box. I had ordered 10no potted roses - in my mind I was expecting the roses to have been in... See more

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Rated 5 out of 5 stars

Diamond anniversary rose was a gift for special friends. It was a lovely healthy plant. They were over the moon. Can't wait to see it flower soon. Quick delivery and well packaged

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Rated 5 out of 5 stars

Easy to order, quick delivery, packaged well. Nice healthy plants. Please with overall experience.

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Rated 5 out of 5 stars

Well packaged. A very healthy rose and much appreciated as a birthday gift.

Rated 1 out of 5 stars

Never ever got the roses i order due to choosing a inefficient carrier i.e. Yodel will not be ordering these again

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Rated 5 out of 5 stars

Replacement rose sent out swiftly for one that died - very impressed and will Order again

Rated 4 out of 5 stars

Managed to place an order online, and I was using a credit that had been placed on my order from earlier this year. The person couldn't find it initially, which was frustrating as I had had several c... See more

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Rated 4 out of 5 stars

Delivery was quick and efficient.The plant was in good condition.Woul have liked a bit more information about Catherine,s Rose included in the delivery.

Rated 5 out of 5 stars

Impressed when contacted as original order not up to standard - still managed to have delivered on time. Great customer service

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Rated 5 out of 5 stars

Rose arrived in great condition, well packaged. Customer Service by Rachel Chambers was excellent. Very happy, would definitely recommend them.

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Rated 5 out of 5 stars

I ordered a named rose in memory of my husband. It arrived quickly and in very good condition. It’s planted out now and is thriving!

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Rated 1 out of 5 stars

I have not received my order and it has been over two weeks. I have no tracking information and customer services have not got back to me.

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Rated 5 out of 5 stars

Customer service has been very good. I purchased roses for our family friend and for me as well. It was delivered in time.

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Rated 1 out of 5 stars

Very poor customer communication. I placed an order and then heard nothing. When I called to ask about the status, I was told “it’s been Christmas” and that I would receive an email when it shipped... See more

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Rated 5 out of 5 stars

Delivered on time. Packaged nicely. Website explained how it would look given the time of year it was ordered. My friend was thrilled with her gift

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Rated 5 out of 5 stars

Easy to order. Kept up to date about delivery. Prompt delivery. Bush provided looked healthy.

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Company details

  1. Plant Nursery
  2. Garden Center

Written by the company

The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 1 out of 5 stars

I ordered two bare root ( Chances…

I ordered two bare root ( Chances Beauty) roses. I was very disappointed in their quality: both had very thin shoots with one having been already pruned for die-back with barely any roots. The other one was hardly better. I’ve planted them out. But I shall be surprised if they thrive unlike the same rose I ordered a few years back which also came bare rooted and is very vigorous.

12 March 2026
Rated 1 out of 5 stars

Instead of being delivered as…

Instead of being delivered as instructed the package was thrown over a fence at the side of the road and the pot that the rose was in was badly damaged.
I have e-mailed you and sent photos but am still waiting for a proper reply

13 March 2026
Rated 5 out of 5 stars

Easy ordering

Easy ordering, excellent delivery and packing, superb healthy rose bush. An early birthday present for my daughter. She was delighted. Can't wait to see it in bloom.

12 March 2026
Rated 5 out of 5 stars

Michael’s Rose

I ordered a special named Rose for my husband’s birthday, ordering was easy , communication was good and delivery excellent and quick.
The Rose was well packaged and secure , healthy plant , now growing well in the garden.

6 March 2026
Rated 3 out of 5 stars

Disappointed with my rose

Good, easy ordering process.Was emailed to say that delivery was slightly delayed which was no issue.
The rose arrived but the leaf section was very small. When I removed it from its container to plant, all the soil around it came away in my hand. It looked like a bare root rose which had been very recently potted up, hence its size.
Looks like I paid for a more expensive potted rose and was sent a small bare root rose instead. Hopefully it will thrive and produce flowers this summer.

13 March 2026
Rated 5 out of 5 stars

Healthy Plant

Although delivered to recipient, I was informed that the package had been dispatched and it arrived the next day. The plant was very healthy and was well packaged so no damage to the plant.

13 March 2026
Rated 3 out of 5 stars

The endless wait out helpful inf

The endless wait without helpful info as to what is happening was not good. Bought in early February, we dot not receive it until mid March. However, they were availale directly online by end February! Why were we treated in such a way?

13 March 2026
Rated 5 out of 5 stars

Very healthy rose, beautifully gift wrapped.

I ordered a Pride and Prejudice rose with gift wrap as a gift.
The rose arrived in good time and the recipient said it was beautifully presented and very healthy.
There is lots of new and strong growth now it has been planted. She is very pleased.

13 March 2026
Rated 5 out of 5 stars

Diamond Wedding Rose

I ordered the rose for our friends’ Diamond Wedding Anniversary. It arrived quickly, was well packaged and looked very healthy. Our friends were delighted with it.

13 March 2026

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