Enfields Lettings Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many highlight the outstanding communication and prompt responses, with staff often going above and beyond to keep clients informed and address questions efficiently. The overall service is frequently described as smooth, fast, and stress-free. Reviewers particularly appreciate the personalized care and dedication shown by the team, making customers feel safe and well-supported throughout their rental journey. This commitment to excellent customer service ensures that even potential challenges are handled with patience and clear guidance, simplifying the entire process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Customers had positive experiences with response times, consistently highlighting prompt and helpful... See more

Service

Users describe positive interactions with service, highlighting the team's superb job in arranging moves and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abi and the team at Enfields did a superb job at arranging our move into a rental property in a very speedily fashion. We are so grateful for their hard work and would recommend them as a lettings age... See more

Rated 5 out of 5 stars

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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No recent history of asking for reviews

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4.8

All reviews

(211)

31 reviews in the last 12 months

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Rated 4 out of 5 stars

My overall experience has run smoothly…

My overall experience has run smoothly and I’ve built up a rapport with Sarah from Property Management and will be missed when she leaves for her next adventure and I wish you all the best and will be solely missed as I’ve trusted Sarah over the years and I felt safe and reliable to me over the years .
Big boots to fill
Thank you Sarah for all your hard work .

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Annah Gee has been an incredibly professional, reliable and friendly agent. She promptly provided me with all the information and documents needed to sign my lease and went out of her way to accommodate some of my requests. I have been incredibly impressed by her professionalism and friendliness. I highly recommend her and the whole of Enfields!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy to rent a property…

I was very happy to rent a property managed by enfields, it was very reassuring and enjoyable! Annah is my realtor, she is responsible and friendly, she is very hardworking in her job, she is very reassuring, she was the first one to think of a solution for me when I had a problem with my time, she understands all the needs of her clients, she is a very good agent, I was very lucky to meet her and get the property I wanted to rent. She is a very good agent, I am very lucky to have met her and rented the apartment I wanted.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

We have three properties being managed…

We have three properties being managed by Enfield and have had no problems from the tenants due to their conscientious vetting process. Staff always easy to get in touch with and really helpful if any issues arise. All the tenancies and legalities all taken care of and done as should be. 10/10.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

We attended a viewing with a lovely…

We attended a viewing with a lovely lettings agent. She was the very respectful not only to the viewers but to the property which is brilliant to see. She gave a very detailed and honest viewing and created a lovely atmosphere- so cheery and friendly. Highly recommend.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

By far the worst company I have dealt with. They are liars. They do not care about the tenants. And they do not listen when sending emails. Just a few things I can fit in here…. When first moved in there was confusion with my council tax I emailed them and told them twice I have been in contact with council and have sorted it but they continued to press and harass me about it even though I had told them it was all sorted. Took 3 months to find out what storage shed was mine( had to store shed items in my lounge). Took 7 months to fix my leaking boiler!!! The guy came out multiple times, they never checked to see how if it had been sorted and I emailed 4 separate occasions to tell them is still not fixed . They lied to me that my terms on my proposal for moving in was accepted when they was not(or the landlord lied they would not tell me). They extended my tenancy without asking or explaining beforehand because landlords took too long to make decisions about renewing tenancy, I asked if I had made my last payment they said yes then made me liable for the time they extended my tenancy. Now they are taking ages with giving me my deposit back, asked them to message land lord to speed stuff up they completely ignored my question. There is a few more things they have failed with also. Never using them again even if the property is amazing.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Polite, friendly and professional service …

Called into the office and was greeted by Annah, who I’m pleased to say was very polite and had really good knowledge of the area and properties on offer. I would definitely recommend if you are looking to rent in the Southampton area.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

This is our first move in 10 years and…

This is our first move in 10 years and James from Enfield Lettings Shirley has really guided us through the process with patience, kindness and professionalism. We would def recommend Enfields to anyone looking to rent again

30 April 2025
Unprompted review
Rated 5 out of 5 stars

The experience with Enfields has been great !!!

The experience with Enfields has been great during the years and the company managed always our apartment very well and with great professionalism.
In particular Emily Kelsey has been extremely supportive for any request of help and also during the process of selling of my apartment. It has been a great pleasure to have our apartment managed by Enfields

30 April 2025
Unprompted review
Rated 5 out of 5 stars

After a 13year experience with…

After a 13year experience with Enfields, there is little else to say about the reliability and quality of service I and my family have enjoyed with this Organisation. Suffice it to say, Enfields is an epitome of service at its best!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Enfields have been managing my rental property for a year now and have been excellent. All aspects of the letting is explained clearly, things are done in a prompt manner and their communication when issues arise is swift.

Sarah has been managing my property and has been thoroughly professional and personable throughout.

I’m very happy with Enfields.

29 April 2025
Unprompted review

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