Enfields Lettings Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many highlight the outstanding communication and prompt responses, with staff often going above and beyond to keep clients informed and address questions efficiently. The overall service is frequently described as smooth, fast, and stress-free. Reviewers particularly appreciate the personalized care and dedication shown by the team, making customers feel safe and well-supported throughout their rental journey. This commitment to excellent customer service ensures that even potential challenges are handled with patience and clear guidance, simplifying the entire process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Customers had positive experiences with response times, consistently highlighting prompt and helpful... See more

Service

Users describe positive interactions with service, highlighting the team's superb job in arranging moves and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abi and the team at Enfields did a superb job at arranging our move into a rental property in a very speedily fashion. We are so grateful for their hard work and would recommend them as a lettings age... See more

Rated 5 out of 5 stars

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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No recent history of asking for reviews

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4.8

All reviews

(211)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

I've been dealing with Enfields for sometime now.
I'm a Landlord and use their find a tenant only scheme.
Annah Gee is very helpful and a pleasure to deal with.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and knowledgeable.

For some time now I've been dealing with Sarah Hazell at Enfields. Sarah has surpassed my expectations with her diligence and attention to detail especially when dealing with a very tricky incident caused by a tenant but affecting other tenants. Sarah always returns my calls and gives helpful and good advice. I'm glad to say that the timing of Enfields rental payments has improved and trust it will stay that way. It will be interesting to see how Enfields guide Landlords through the new and oppressive legislation and review and select potential tenants, hopefully with increased scrutiny.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Sarah at Enfields has managed my…

Sarah at Enfields has managed my properties for several years. The service and advice from Enfields has always been professional, and friendly and any issues have been swiftly dealt with.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have used Enfields for many years. They have found excellent tenants and keep me informed when tenancies are due to be renewed. Payments are made promptly and staff are most helpful.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Efficient professional serviceI have used Enfields to manage my…

I have used Enfields to manage my Southampton properties for many years. Sarah is my property manager. I find the service professional, courteous, efficient and friendly. Any glitches are quickly ironed out. They are knowledgeable regarding the law and always give good advice. You always receive a call back when someone is unavailable. A thank you to the whole team for making my life as a landlord as stress free as possible but a special thank you to Sarah.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Tenant finders

We are landlords and always use Enfields to find our tenants. Anna Ghee is always a pleasure to deal with. Very professional and diligent. Keeps us up to date with progress and any problems.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been renting a property which is…

I have been renting a property which is Let and managed by Enfields. My property manager Sarah Hazell has always been prompt in sorting out any maintenance issues reported. Can’t really thank her enough! Very happy with the support.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Sarah at Enfields Shirley manages two of my properties for me, she does an excellent job and always keeps me well informed and she is always on hand when I have any questions.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Annah Gee 10/10

I walked into the office this afternoon to make some initial enquiries, at first instance I was greeted by Annah Gee who was very warm and friendly and willing to help. We managed to schedule an appointment right away, I was very impressed. When arriving at the property to view, Annah was on time and very informative, answered all my relevant questions and reassured me. Definitely would recommend this service.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

I have a few rental properties in…

I have a few rental properties in Southampton and have been using Enfields to fully manage them for several years now. I have found the service to be professional, helpful and pleasant. I have never had to worry about receiving rent or having unsuitable tenants. Happy to recommend the company.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with them

Excellent experience with them, they were very responsive, explained everything in detail, answered all my questions, and were very quick to process everything. Would definitely recommend them, and intend to use Enfields again.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Enfields, property experts

Have been using Enfields for some considerable time, they always deliver excellent service and are professional in all matters. Particularly I would like to recommend Sarah Hazel and Annah Gee

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Happy with service

Enfields have been great from the start. Especially Emily, who always responds fast to any queries we have and has been super helpful from the day we moved in.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Enfields has been amaizing from the begining to the end…

My experience with Enfields has been incredibly positive. I chose this agency to purchase my home, and 18 years later, I chose them again to sell it. From the very beginning, the service has been outstanding. Unlike other agencies, they genuinely invest time in their clients, which has been incredible—much more than I expected. They often responded outside of office hours, always with kindness and a positive attitude, providing invaluable assistance. Selling a house can be very stressful, but thanks to the agents at Enfields, everything has been much easier. Their dedication, personal touch, patience, and understanding made me feel like I had a true friend by my side—one of the good ones. I can never fully express my gratitude for their support. I highly recommend this agency to anyone seeking excellent service from start to finish

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Don't ever try with this people

Don't ever try with this people, usually I don't like to write review however these people are awful..!! Threatening me to vacate the house and given section 21 without reason and I have requested 3more months extensive as I brought my own property these guys need only money and I maintained property very well still they blame me without reason as they want to send me out and get higher rent.. beals agent booked appointment with buyers but he missed many times to visit property and I have wait for him and he never informed when he failed to come..

Sarah is one awful and always Threatening.. they shouting at me when I visited their office..

Utterly bad service..

The property they put it in market since June 2021 and it didn't sold until July 2022 as they never renovated since almost 65 years for that these people are blaming me which is not good at all.. they should respect their customers

11 August 2024
Unprompted review
Rated 1 out of 5 stars

I have forced to sign to this Enfield…

I have been forced to sign to this Enfield let while I’m not working and with 4 children the youngest is 17 months and a single parent. And this Enfield let has been over priced my rent and threatened me to apply to universal credit to my rent and if I don’t I will be ask to vacate the accommodation while they are aware that I will affected by the benefits cap.

16 June 2024
Unprompted review

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