EndNote Reviews 216

I have used endnote for 3 years. It works well most of the time and has all the necessary features that other similar softwares has.

However, endnote word add on needs an internet connection to add any refernces. This is huge problem. Also click plugin does not work all the time.

Endnote is sssslllllooooowwww! It crashes, it hasn't figured out how to connect to one drive, import FDA references and so many other things. AVOID!

The new endnote has horrible integration. I took me hours to be able to join a shared library. They just keep making you buy new licenses that you don't need. The user interface is worse than the classic.

This company's subscription practices are unconscionable

I Cancelled my free subscription to endnote before the free trial period expired but Cleverbridge charged me $275.00 anyway and won’t respond to communication. My advice is don’t get started with it.

I downloaded a free trial because it was advertised as working with Google Docs. I then found out I needed to purchase the full version to use that feature. After I purchased and began using, I discovered the Google Docs feature is riddled with errors and is unusable. I then got an email that I was going to be charged (again) for the trial version even though I already purchased the full version. When I tried to delete my card info I couldn't. I emailed the support via the link in the email they sent me, and got bounce backs as undeliverable. I went on the website to find a better email, and when you click on the options to contact support they don't go anywhere or take you to a blank page. DO NOT PURCHASE THIS PRODUCT

EndNote is great. But, ended up paying over 300 $ for a year's membership, after a month free trial. Just needed the free trial. So now it ended up being a really expensive experience for me. Customer service just told me that this is my problem. Want to recommend the product, but this experience makes me unsure of the overall experience. I guess if you get access through an organisation the experience should be better.

I've used Endnote for >10 years and it works good most of the time.. Saving traveling libraray, however, always causes problems. Don't know why that works so bad and why that can't be fixed !!

Great customer support
Had problems with my EndNote library and Daniel was very helpfull, and fixed my problems swiftly!

Thanks alot!

I emailed in July regarding my update, and have had no response. I have purchased endnote 21, but am unable to sign into my online account as it does not recognize my credentials.
I have used endnote for years, but may be looking for a more responsive program.

The management of libraries is very confusing. THe elimination of duplicates also leads to missing references and is very cumbersome.

New release (EndNote 21.0.1) has obvious bug in author lists, listing an extra author in several styles I use. Used to work fine, now broken. A fix is supposedly in the works, but we're almost 3 months past release. A failure of your QC process.

Spent the money and couldn't use the product. Now I'm struggling to get a refund.

I am a doctoral student, and EndNote does everything I need to do as a reference manager. I use APA 7, and EndNote handles the citations and reference entries well. I find attaching a pdf copy of the article a useful feature.

Sound citation…better than a few others. But some references do not easily attach into Word. Much of the citation functions are not intuitive either. For those who have used the old ‘reference manager’ by Thomson Reuters…that was much more intuitive. Sometimes updates do not make things better. There is an annoying issue when saving multiple copies of endnote documents- you have to use cloud function otherwise it does not recognise the same document on a different device.

Fast, reliable, effortless. I cannot say enough good things about EndNote which I have been using for many years and have a growing library of refs that only get easier to search, find, organize and embed into manuscripts.

Clear and usable categories. Helps me write my book.

I cannot figure out how to install my purchase

Constancy of service improvements and product.