Daniel from the outset professional and informative. Nothing too much trouble. Martin and Francoise from start to finish. Experienced, skilled and mindful of the surroundings they were working in.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an old phone system so when it came up for renewal I contacted Enconvo just to enquire what telephone systems were around before simply renewing the contract. There was no pushy sales whatsoeve... See more
Company replied
every one at Enconvo that I have spoken to are amazing Andrew our accent manager giving us all the information about there services and helping us pik what services we needed for our busines... See more
Company replied
We have used Enconvo for a number of our businesses now and they never let us down. From the initial sales process from Dan through to the order processing led by Noah and finally Dominic who helped u... See more
Company replied
Company details
Written by the company
We’re on a mission to make every contact more meaningful. The Enconvo business has rapidly grown to encompass some of the best technologies and minds in communications. Throughout the UK and Europe, we are one integrated Enconvo family, uniquely positioned with the breadth and depth of telecom services, contact centre functions, productivity tools, mobile expertise and connectivity. No matter the shape or size of your business our solutions make amazing things happen.
Contact info
Telford, United Kingdom
- 0800 097 6543
- enquiries@enconvo.co.uk
- enconvo.co.uk
4.6
Excellent
642 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kerry was very helpful
Kerry was very helpful, and even stayed on the phone to ensure the issue was resolved.
6 January 2025
Unprompted review
Reply from Enconvo
Thank you for your positive review Georgia. We will pass on the message to Kerry.
If you ever need us in the future, our team are ready to help!
Superb service received from Andrew…
Superb service received from Andrew today in respect of out of office recordings. Thanks so much Andrew.
19 December 2024
Unprompted review
Reply from Enconvo
Thank you for your review, Jonathan. It is great to hear that Andrew was able to support with your out of office recordings. We will pass on your positive feedback.
The team are on hand whenever you need them, so be sure to drop us a call or email if you need anything else.
"I want to express my gratitude for the…
"I want to express my gratitude for the excellent service I received from your company. Simon,made resolving my office phone issue incredibly easy, and your team was super efficient in getting everything sorted out. It was a pleasure to work with such a responsive and approachable team. Thank you!"
Ben
Salop Drain Services
28 November 2024
Unprompted review
Reply from Enconvo
Thank you for such a great review, Ben. It is good to hear that the team was able to support Salop Drain Services. We will pass on your positive feedback to Simon, as I'm sure he will be thrilled to know that his hard work was appreciated.
The team are on hand whenever you need them, so be sure to drop us a call or email if you need anything else.
Brilliant service!!!
Brilliant service!!!! Spoke today with our customer success manager (Andrew Kendall) who always swiftly helps sort any issues, however small
when we need help.
I needed help with a handset, emailed Andrew and within minutes (George), technical, contacted me and talked me through it, with great patience, and everything was sorted within minutes! followed up with an email from Andrew straight afterwards. Excellent service and customer care! thank you.
20 November 2024
Unprompted review
Reply from Enconvo
Thank you for such a great review Nicci, we are thrilled to hear that Andrew and George were able to help with your handset. We'll be sure to pass on the positive feedback to them both.
The team are on hand whenever you need them, so be sure to drop us a call or email if you need anything else.
new system
replaced old phones and a much better system without extending the contract
25 October 2024
Unprompted review
Reply from Enconvo
Thank you for the review! Our team is here anytime you need support.
Service
Fantastic service once again ! Can't fault the attention to detail and the high standard of service .
1 November 2024
Unprompted review
Reply from Enconvo
Thank you for the 5 star review Melvyn, if you need anything at all, the team are on hand at any time, to support you.
Can always rely on Enreach
Having been with Enreach for a number of years already there was no decision to make. The support is always there. It gives us as a business the confidence to renew our contract.
22 October 2024
Unprompted review
Reply from Enconvo
Great to have you back on board with Enreach Paul. We appreciate the 5 star review, and the recognition for our amazing support teams.
amazing product and support staff
amazing product, service and support...I searched the market for an IP phone provider and found Simon from Enreach. He gave tonnes of features for a softphone and mobile app for a fixed cost per month. The delivery team were amazing, Gurjit helped me a lot. Importantly I could contact them when I had a question. It then went live. I wanted to make some changes I was helped quickly by Andre the engineer, Dr Dre! he was like a doctor and got it working as I wanted it, he was always back to me with updates and the changed were implemented quickly. Ryan in support helped me with integration for dialling out via CRM. All round an amazing experience from quote to go-live ! thanks Enreach
25 October 2024
Unprompted review
Reply from Enconvo
Thank you for such great review Richard, we will be sure to pass on your feedback to Simon, Gurjit, Dre and Ryan.
The team are on hand whenever you need them, so be sure to drop us a call or email if you need anything at all.
I wanted to take a moment to express…
I wanted to take a moment to express how extremely pleased I am with the support you’ve provided, especially from Joanna Russel. Her professionalism, responsiveness, and efficiency made a significant difference in ensuring everything runs smoothly.
22 October 2024
Unprompted review
Reply from Enconvo
Thank you for such great review Luis, and your recognition of Jo, we will pass this feedback on to her.
We are glad pleased to hear how happy you are with the support you receive from the team, please don't hesitate to contact us if you need anything at all.
Excellent customer service
Excellent customer service, Joanna allways there to sort any problems we have. Prompt service always.
17 October 2024
Unprompted review
Reply from Enconvo
Thank you for leaving your five-star review. We will pass on your kind words to Joanna. If you need anything else, please don't hesitate to get in touch.
Sarah is the best!
Hi
We moved to Enreach as they bought out Pace Telecom. Initially we had some teething problems but since Sarah Paskin became evolved the level of service is superb
Many thanks Sarah!
16 October 2024
Unprompted review
Reply from Enconvo
Thank you for your five-star review. We are glad that Sarah provided you with great customer service. Please get in touch if you need any further assistance.
Fabulous customer service
Gurjit was so helpful from the very start. We really did receive great service and I'm very grateful that he was able to keep us updated through the whole process.
4 October 2024
Unprompted review
Reply from Enconvo
Hi Georgina, thank you for your five-star review. We are glad that Gurjit assisted you and that you are happy with the service you received.
Had Andrea follow up on a query with…
Had Andrea follow up on a query with our phone lines and he knew exactly what it was and fixed it within 5 minutes.
2 October 2024
Unprompted review
Reply from Enconvo
Hi Sarah, thank you for your feedback; we're happy that Andre resolved your issue. If you require further assistance, please don't hesitate to contact us.
Great experiance in providing an…
Great experiance in providing an excellent service, especialy from Donna and Josh, definatly worth a call
1 October 2024
Unprompted review
Reply from Enconvo
Hi Douglas, thank you for your five-star feedback. It's lovely to hear how Donna and Josh provided a great service for you. If you have any further issues, please don't hesitate to get in touch.
Andre was really helpful and efficient
Andre was really helpful and efficient. Really happy with the service we received.
18 September 2024
Unprompted review
Reply from Enconvo
Hi Emily, Thank you for your 5-star review. We are glad you are happy with the service you received. If you need anything else, please don't hesitate to get in touch.
Enreach are great and Andre helped me…
Enreach are great and Andre helped me very well today, thank you.
18 September 2024
Unprompted review
Reply from Enconvo
Hi Christian, thank you for your 5-star review, we will pass on your kind words to Andre, If you need anything else please don't hessitate to get in touch.
very helpful support
18 September 2024
Unprompted review
Reply from Enconvo
Hi Derek, thank you for your 5-star review, we are glad you received the help you required. If you need any further assistance please don't hesitate to get in touch.
The Gentleman was very helpful on the…
The Gentleman was very helpful on the phone and got my walk about phone sorted in quick time.
Good customer service as usual!
11 September 2024
Unprompted review
Reply from Enconvo
Hi Beth, thank you for your 5-star reveiw, we will pass your kind words onto the team, if you need anything else, please get in touch.
Reply from Enconvo
Hi Mark, thank you for leaving your five-star review! We're happy to hear how Andre helped you with your issue. If you need anything else, please don't hesitate to get in touch.
Andre was fantastic
Andre was fantastic. Very professional and had me up and running in no time. 10/10
10 September 2024
Unprompted review
Reply from Enconvo
Thank you for your five-star review. We are glad you are back up and running. We will be sure to pass on your kind words to Andre.
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