Enconvo Reviews 

Had a small problem with receiving calls, emailed Andrew Kendall and within half an hour this was fixed by himself and help from his colleague Lucy.
Andrew and Lucy have always been very fast with any issues (very rare) that might arise!

Amazing, fast, efficient service
Thank you :)

Andrew Kendall was super efficient in helping sort out a company wide problem with the software update. I had tried calling the help desk and was on hold for over 20 minutes and nobody answered, I emailed from the website for some technical support and had no reply. So I emailed Andrew our account manager and within minutes he had answered the email with a solution and got us all back up and working! Fabulous. Technical have just emailed me back (a bit late)!

Would suggest next time Enconvo do a software update they email their customers to warn them and send the link.... My five stars are for Andrew!

A small issue today with the app but resolved very quickly with Andrew's help and he responded just as quickly with the additional questions we asked.
A very happy client!

No waiting time. Kerry was efficient, clear, informative and very professional. Excellent customer service and the issue was resolved very quickly. Couldn't have gone any better!

I'm extremely happy with the service provided by Enconvo team, especially Sarah. She went out of her way to resolve an issue with international number we were trying to setup - and she managed to do this within a few hours. She also kept us updated throughout the process and was very polite and friendly. That's the customer service at its finest - very impressive!

Enconvo provide a great service to our company and are always very quick to respond to any queries or issues. Jo Russell is our "Go To" person for our every need, most recently handling several admin requests and organising system training for us.

We've been using Enconvo for nearly a year now, and it’s been nothing but a pleasure working with them. Our account manager, Sarah, and the rest of the team have been fantastic—always helpful, professional, and responsive!

Staff very helpful, especially Daniel and Andrew. Always answered any queries/emails very promptly.

We are a small business with pretty simple requirements of our telecoms provider and therefore not a high value client for Enconvo. I called support today to sort out a problem which we had with online access. I got straight through to a human being (Sarah), sorted the issue out within seconds and then spoke to Andrew about the renewal of our contract, he came up with a suggestion to give us maximum flexibility - we are moving offices soon - while saving money on our monthly bill. Well done Sarah and Andrew, from a happy minnow in the sea of telecoms!

First Time Dealing with and a Time Sensitive Requirement
- Dealt with efficiently and politely by Joanna Russell

Joanna really listened to what we needed and provided us with great support to secure a new phone number that meets our needs as a national charity. Very grateful for her help!

Avoid at all costs. Plenty of decent reviews here which will make you feel confident, but look back at all the previous company names this bunch have operated as, which if not itself a red flag, the reviews themselves will be.

Nothing like the service sold, and to be honest a really shabby user interface of their system anyway.

Now trying to get away

Excellent communication and help throughout the installation process

The account manager Andrew has been very helpful over the last few days, providing excellent service and support.

I would have left this company a while back if it wasn't for our point of contact, Daniel Hencher. He's been fantastic during any issues we have had with Enconvo, which have been a fair few. This rating is solely for him, not the company itself. Thanks Dan.

Daniel was very helpful - made sure he understood our problem and then talked me through our problem in a very structured manner, ensuring that the problem was resolved before disconnecting.

We recently upgraded our phone system from a traditional Panasonic handset to Enconvo's Swyx system. We are extremely pleased with the new system as it is far more versatile and user friendly than our old one. Dan and the team were superb from day one right the way through to ironing out some teething problems that you always get with a new system. Very contactable and quick to respond to any tickets raised.

Have to say from first meeting Joe who was delightful and most informative with the product we were most interested in to then Sidra who processed our order from their Gurjit our installations co ordinator and Scott who came out and installed our phones and explained everything we needed to do. They were always at the end of a phone or email if needed, can't praise them enough nothing was to much trouble so very professional and equally friendly, what a fantastic company to deal with and would certainly recommend them

Thank you all again from the team at
Trade Tyre Services Midlands Ltd

Absolutely brilliant service received from Joanna who was very efficient great with communication replied to emails promptly. My contract was drawn up and signed within a day. Would recommend this company they have great cheap rates and good customer service. Thank you

Kerry made it very easy as I did not have contract details ect. but she was able to assist with my query and raise a ticket for the engineer.