Enconvo Reviews 

What a fantastic addition to the Enconvo team. Very fast response from Dave Bayley; brilliant customer service. Good to raise a smile whilst rapidly fixing an IT problem. Made my day!

What can I say other than top service, as always, from Gurjit, never fails in delivering a top class service - Enconvo should consider themselves lucky to have Gurjit as part of their team.
I have been a returning customer now for almost 10 years that isnt because of prices or handsets, its solely down to the customer service that he gives. He makes you feel like you are his only customer and that is a very special quality.

We are pleased with the company and especially Gurjit Mall who has helped us set up our phone lines and has guided us throughout. We highly recommend this company .

I needed to ring customer servic and i spoke to Kerry who was so helpful getting me all sorted with our account, she made it effortless for us and i was back up and running within minutes. Thank you Kerry!

From start to finish, our digital telecoms upgrade was handled with absolute professionalism, and I couldn’t be more impressed with the service we received.
Maria Brett deserves particular recognition for her exceptional planning and guidance. She walked us through every stage of the upgrade with clarity and confidence, making what could have been a complex process feel simple and well‑structured. Her organisation and communication were first class.
Abbey was equally fantastic — incredibly patient, understanding, and always ready to help. No question was ever too small, and her calm, friendly approach made the entire transition smooth and stress‑free.
And when it came to installation, Gary was brilliant on site. Efficient, knowledgeable, and a pleasure to work with, he ensured everything was set up perfectly and took the time to make sure we understood how everything worked before he left.
Overall, an excellent experience from a team that clearly takes pride in delivering top‑quality service. Highly recommended!

Very bad customer service the phones are faulty and not working , whenver we call them , very long time to get the reply and very bad service.

Gurjit and Martin were incredibly helpful and efficient throughout our installation process. They were always happy to explain things when I found myself out of my depth and made the whole process feel much more manageable

We had an old phone system so when it came up for renewal I contacted Enconvo just to enquire what telephone systems were around before simply renewing the contract. There was no pushy sales whatsoever and they gave us all the options. We upgraded the new system and all correspondence and installation was first class. VERY happy with new phones. Would highly recommend Enconvo.

Simon was extremely helpful, he made the process very easy. Thank you

Gurjit Mall provided excellent customer service to me, quickly providing information I needed in order to set up our new phone contract.

I dealt with Simon and he made it very easy to set up exactly what I needed for my business

We have used Enconvo for a number of our businesses now and they never let us down. From the initial sales process from Dan through to the order processing led by Noah and finally Dominic who helped us get online following some initial issues which were out of his control, but we were online and functioning in a timely manner. Highly recommended.

Will Babington - seamless experience

I have had a great experience with the installations team. Abbey helped me out throughout the whole process. Much appreciated. I hope the future service will be as great as what I have received so far!
Much appreciated

Follow-Up to Fault Reported on 11 December 2025

This review is to follow up on a fault I reported on 11 December 2025. Today, 18 December 2025, after repeatedly insisting that an engineer attend the site, an engineer finally arrived with replacement phones that had only arrived today.

I am glad I insisted on a site visit, as it became clear that the issue was not the phones, despite being told by the back-office team that it was. As I originally suggested, the real fault was with the router supplied by Enconvo, which had failed and was blocking the IP address of the phone system.

While I understand that much of the troubleshooting can be done remotely or from staff working from home, this is not a substitute for face-to-face support, especially when our business phone system has been down for over a week.

Thankfully, the attending engineer, Dan, had a spare router. Although it was not the correct model, it allowed us to get back up and running. Dan was professional, patient, and thorough, taking the time to ensure everything was working correctly. I am very grateful for his efforts. Thank you, Dan; your resolution was greatly appreciated.

I would also like to thank Kerry and Chloe in Customer Service for their understanding and assistance in helping to resolve the issue, although the process took far longer than it should have.

Feedback for improvement:

Communication must be significantly better. There were three days with no updates at all, which is unacceptable when a critical service is down.

Customers should be listened to. I clearly stated that the phones were not the issue, yet this was repeatedly insisted upon. Ultimately, I was correct, and the router was at fault.

Access to after-sales support needs improvement. When I attempted to call again today, I was left on hold for over 10 minutes and eventually gave up. This is unacceptable.

You are a communications company, and your customer service performance should reflect efficiency, responsiveness, and clear communication.

Andrew Kendall @ Enconvo was very helpful and promptly replied to all my queries.

Not great, not reliable.
I have 2 handsets for my institution and both constant switch between on/offline.
Enconvo do not monitor the services they charge for, so it's pot-luck if the service is running when you need it.
Made worse further still as an offline phone does not collect voicemail - so valuable calls are simply lost.
If I'd known this before I would have chosen a different supplier.
Very unhappy.

Enconvo are, without question, the most incompetent and unreliable company I’ve ever had the misfortune of dealing with. They handle the phone lines for my business, and for weeks now our phones have been unable to make or receive calls. As a result, we’ve lost multiple clients and suffered significant loss of earnings, all because of their complete inability to provide even the most basic level of service.

Their communication is absolutely non-existent. They never return calls, never follow up, and when you do finally get through to someone, it’s the same empty excuses and broken promises on repeat. Nothing ever gets resolved. Day after day, it’s the same technical failures, the same lack of accountability, and the same utter disregard for their customers.

For a business that claims to manage phone systems, they are a total embarrassment. The service is shocking, the support is useless, and the attitude towards clients is disgraceful. I genuinely wouldn’t recommend Enconvo to anyone, not even as a last resort.

If you value your time, your clients, or your business reputation, stay as far away from Enconvo as possible.

Louise, our account manager, has been extremely helpful and genuinely supportive of our business. It’s great to communicate with a real human being who understands our needs. Her proactive approach and friendly communication make a real difference. Highly recommended!

Jenson (Customer Service) was great, very helpful and with very polite manners. Helped me with a lot of questions that i have and gave me all the answers. Jenson has patience and reflects that he is very committed to his job. I am a nearly new customer but have no faults so far.