Enconvo Reviews 635

AVOID THIS COMPANY AT ALL COSTS. They lock you into 5-7 year contracts, high lease fees, increase their rates and don't offer any support when you need it, even if you pay a small fortune for their top support service. Their system are outdated and their customer service is shocking. You raise support tickets and they ignore you even if you say they are urgent. I have emailed a complaint and a request to terminate our account early, their response was to offer a £2000+ fee to exit, even though they know the system doesn’t work and they can’t get it to work. We have tried to resolve the matter with them but I suspect the only answer will be going to the Ombudsmen.

I spoke to Carrie about a billing query she resolved my enquiry with a full explanation within minutes.

Gurjit was super helpful and responded to my queries and requests very promptly and efficiently - as always. Nice to deal with, polite and courteous. Very professional support.

We are a care home with 38 residents and have had no end of problems with the WiFi system/network. Jack come down to the home and walked around the home telling me exactly what the problems were and how his Company could solve them. I then spoke to Abbie who went through the whole process with me. Have to say she was amazing! calling me every day to let me know what was going on, if there were slight issues she was available immediately to solve and move on with the stage of the process. The whole team have been great each time I called, there was always someone in the office who took on the task of speaking to me. Their engineers came down fixed all the cabling, removed all the old cabling and just got on with the job! In my opinion all the team at Enconvo were highly professional from the start. Couldn't be happier. Even the Director stated it was the first time since she had the home that she could get service on her phone all around the building. So a great big thanks to the team!

They have gone above and beyond to help us and solve issues. Great friendly team to deal with also.

Daniel @ Enconvo can be reached at all times. Nothing is any trouble for him, he goes over and beyond a great service.
He is always quick to respond, and will always get back to you.
I would highly recommend! 5 stars from us @ Fabwell Eng!

Very easy company to deal with - nothing is too much trouble for them. From sales to set-up, very friendly and helpful staff. I have dealt with Angel Day, Noah Fay and Gurjit Mall and they have all been extremely helpful and very responsive to any questions / issues I have had.

Gurjit was very pleasant and helpful in assisting me in redirecting calls for my boss

Our change of system was dealt with by Donna Gardner and the transition has been seamless. Donna was efficient, professional and got the job done without causing any disruption and in the time frame promised. During my dealings with Donna and other staff at Enconvo I felt completely supported and reassured that our requirements would be met, and they absolutely were.

Maria was professional and demonstrated both the handsets and software to us.

Simon was very professional and kind. great service

Great simple service
Everything you want and more the service a company needs with everyday running and 24 hrs service

Simon from Enconvo has been extremely helpful at guiding me through how this works, answering my questions swiftly and efficiently - highly recommend!

What a fantastic addition to the Enconvo team. Very fast response from Dave Bayley; brilliant customer service. Good to raise a smile whilst rapidly fixing an IT problem. Made my day!

What can I say other than top service, as always, from Gurjit, never fails in delivering a top class service - Enconvo should consider themselves lucky to have Gurjit as part of their team.
I have been a returning customer now for almost 10 years that isnt because of prices or handsets, its solely down to the customer service that he gives. He makes you feel like you are his only customer and that is a very special quality.

We are pleased with the company and especially Gurjit Mall who has helped us set up our phone lines and has guided us throughout. We highly recommend this company .

I needed to ring customer servic and i spoke to Kerry who was so helpful getting me all sorted with our account, she made it effortless for us and i was back up and running within minutes. Thank you Kerry!

From start to finish, our digital telecoms upgrade was handled with absolute professionalism, and I couldn’t be more impressed with the service we received.
Maria Brett deserves particular recognition for her exceptional planning and guidance. She walked us through every stage of the upgrade with clarity and confidence, making what could have been a complex process feel simple and well‑structured. Her organisation and communication were first class.
Abbey was equally fantastic — incredibly patient, understanding, and always ready to help. No question was ever too small, and her calm, friendly approach made the entire transition smooth and stress‑free.
And when it came to installation, Gary was brilliant on site. Efficient, knowledgeable, and a pleasure to work with, he ensured everything was set up perfectly and took the time to make sure we understood how everything worked before he left.
Overall, an excellent experience from a team that clearly takes pride in delivering top‑quality service. Highly recommended!

Very bad customer service the phones are faulty and not working , whenver we call them , very long time to get the reply and very bad service.

Gurjit and Martin were incredibly helpful and efficient throughout our installation process. They were always happy to explain things when I found myself out of my depth and made the whole process feel much more manageable