EMS Lifts Ltd Reviews 

78
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Dan was amazing kept me updated through out showed me how things work was was a great experience would definitely recommend

Rated 5 out of 5 stars

I'm thrilled to share my positive experience with EMS. The sales person was very friendly and knowledgeable, their installation engineer went above and beyond to address my concerns promptly. Thanks t... See more

Company replied

Rated 5 out of 5 stars

We definitely made the right choice in choosing EMS Lifts to install our stairlift. They were exceptional from start to finish. After service is second to none whether during or after office hours. Al... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service, from survey to fitting and aftercare. Had a few companies quote but EMS were the most helpful by far. Super staff, knowledgeable and friendly. Needed a call back due to... See more

Company replied

Company details

  1. Mobility Equipment Supplier

Written by the company

EMS Lifts has been a trusted and experienced provider of stairlifts, through-floor lifts, step lifts, home lifts, and ramps since the 1980s, helping people regain their independence and improve their quality of life. At EMS Lifts, we promise exceptional customer service and expert advice to simplify your purchase of stairlifts or lifting equipment. Our unbiased advisors provide guidance on a wide range of products to help you make an informed decision. Our commitment to unparalleled customer service includes round-the-clock coverage 365 days a year with same-day emergency response times, and highly skilled engineers available 24/7 to provide impeccable service to satisfied private customers and organisations. Trust EMS Lifts for outstanding service, backed by the UK's largest showroom of working lifts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.6

All reviews

(78)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service by everyone

Excellent service by everyone from the sales team to the electrician and fitter. Was told stairlift would be installed within 4 to 5 hours it was completed within 2. One very happy customer. Was left a guide (after being given a demonstration) and can confidently use it to be able get up my stairs again. Thanks to everyone I now have more time to myself without falling down the stairs

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Denzel

Denzel
He's always smiling and friendly professional at what he dose he listens and sorts the problem out if possible I would highly recommend him to anyone and have him back if any other problems come up

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Denzel what a pleasant man

Denzel what a pleasant man. I was so worried. The only other way to my bedroom is up a very steep narrow staircase.
Denzel arrived with is tools and his knowledge and repaired my lovely 17 year old lift. I am in heaven. I can now put all my ironing away.
I cannot thank all your staff + the office for helping me live a better life
Mabel Hammett

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Tidying stairlift cables

Warren was at my house this morning to tidy the stairlift cables . What an amazing job he made. He was not only very polite and friendly but very knowledgeable in his work . An asset to Ems lift company . 10/10. Thank you Warren and Ems stairlifts.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Stair lift socket installation.

Warren was brilliant, knew his job with electrics and a new socket installed with minimum fuss. Cleaned up and tidied after the work was done and it was completed quickly. Really happy to leave this positive review for the cheery chap! Thank you!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and super helpful

We had a few issues with the stair lift. We had a very polite knowledgeable man named Steve come to see us. He diagnosed and repaired the problems in a short space of time and left us feeling confident that the lift would continue to work as it should. Many thanks, we just can't say it enough.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Had my new stairlift installed

Had my new stairlift installed . What a change to my life ❤️This company is so trustworthy .Warren the instillation engineer was amazing !
He was fastidious with every part of the installation. There was no mess , he cleared up every spec of dust . The stair lift is stylish and so neat . The nearest I’ve ever come to having a perfect job done in my home !
Can’t thank you enough!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

EMS lifts superb service

EMS lifts and in all their staff were fantastic to deal with from day one. Nothing was too much trouble. Measurements and fitting were quickly and efficiently done.
The stair lift supplied fits my needs perfectly.
Highly recommended.

3 June 2025
Unprompted review
Rated 4 out of 5 stars

Aftercare Matters

Early this year, I acquired a platform lift from EMS. It's a complicated mechanism with a lot of things that can go wrong if it is not perfectly installed. Unfortunately the location in which it needed to be installed was far from perfect itself, and in the weeks and months which followed quite a lot of things did go wrong. What has impressed me, however, is the patience, speed and enthusiasm with which EMS (both engineers and the office team) addressed each problem as it arose, sending people round with as little delay as possible - after dark, at weekends, in the pouring rain. And I'm happy to report that it now seems to be working perfectly, just in time for the next heat wave!

18 July 2025
Unprompted review
EMS Lifts Ltd logo

Reply from EMS Lifts Ltd

Thank you for your kind words. We're glad we could work through the challenges and get everything running smoothly for you. It's great to hear the lift is now working perfectly. We're always here if you need us.

Best regards,
The EMS Lifts Team

Rated 5 out of 5 stars

A helpful and efficient company with…

A helpful and efficient company with very pleasant staff. Our stairlift was installed to plan and functions well. No hesitation in recommending this company.

2 June 2025
Unprompted review
EMS Lifts Ltd logo

Reply from EMS Lifts Ltd

Thank you for your lovely feedback. We're so pleased you're happy with the stairlift and the service you received. We really appreciate the recommendation!

Best wishes,
The EMS Lifts Team

Rated 5 out of 5 stars

Turned up on time.

Turned up when they said that they would, and completed the work in good order.

18 June 2025
Unprompted review
EMS Lifts Ltd logo

Reply from EMS Lifts Ltd

Thanks for the kind words, great to hear everything went smoothly!

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