Fed-Ex destroyed my first order of beautiful crystal wine glasses from the Black Toast collection. I was sick about it. I called and the kindest lady helped me!! She refunded the amount charged after... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a gorgeous cake dome (I’ve ordered two previously which were perfect and well packaged). Unfortunately the dome I recently received was broken in transit and the replacement was faulty but c... See more
Company replied
I have ordered items from various ranges and have never been disappointed. Recently that included a teapot which is just stunning. Everything is always packed extremely well and the products are of th... See more
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Great choice of items that are good quality and beautiful to look at. As a long time customer I know that these items are not only lovely to look at but are well made and long lasting. After a life ti... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Excellent packaging and quick…
Excellent packaging and quick turnaround even during the summer sale!!
6 July 2026
Reply from Emma Bridgewater
Good afternoon Paula,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Lovely product for a gift!
Lovely product for a gift great price.packaging and delivery all excellent.
6 July 2026
Reply from Emma Bridgewater
Good afternoon Jacqueline,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Good service and amazing product
29 June 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I am not reviewing the goods as I have…
I am not reviewing the goods as I have not received them. If I had known that the courier you used was Evri I would not have placed an order. The service they provide on the Isle of Wight where I live is appalling, some items never being received or occasionally 2 or 3 weeks late. I know they have them in the local depot here but it appears they do not have enough drivers to deliver. I have already contacted your customer services and a web form has been sent which I appreciate but having gone through this before it is likely to make little difference. Please use a different courier for the island.
6 July 2026
Reply from Emma Bridgewater
Good afternoon Jacqui,
Thank you for taking the time to leave a review. We do apologise that you have not yet received your order, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Brenda,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Amazing products
29 June 2026
Reply from Emma Bridgewater
Good afternoon Kyle,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Response
Their customer service is responsive and they sent a replacement quickly. Excellent job.
6 July 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Great quality products and genuine…
Great quality products and genuine price reductions in the sale. Excellent communication confirming my order and updating me on when it was sent to the courier. Evri then continued the timely communication and my parcel was delivered safely and on time. What more could a customer wish for ?
6 July 2026
Reply from Emma Bridgewater
Good afternoon Rosa,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Helen,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Caroline,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Brilliant service
I ordered a tin which was damaged in transit. Took photos and sent them to EB. No quibble, replacement was sent the following day.
6 July 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Always great quality customer service…
Always great quality customer service and delivery
29 June 2026
Reply from Emma Bridgewater
Good afternoon Vanessa,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Unsatisfactory packaging.
6 July 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
Ordered and received a lovely Union…
Ordered and received a lovely Union Jack tea pot, 4 mug size, that I had been admiring for a few months, saw it in the sale and it was a done deal. Also bought a tin tray and cheese biscuit tin, all on sale on the site, which I then saw at full price in a local shop. Feeling smug and loving my new big tea pot. They arrived quickly and were very well packed.
29 June 2026
Reply from Emma Bridgewater
Good afternoon Fiona,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Cheryl,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Was very pleased with my dog bowl with…
Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.)
Bowl was well packaged and protected which was just as well as outside of box was crushed in and parcel left on the ground outside my gate. ( Courier did manage to ring the bell but then drove off).
You might like to consider an alternative courier as the one used seem to have a habit of damaging parcels/boxes .
6 July 2026
Reply from Emma Bridgewater
Good afternoon Simon,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
My order arrived on time and well…
My order arrived on time and well packed. Company kept me informed of delivery which was helpful. Mug and bowl designs lovely and items very good quality.
3 July 2026
Reply from Emma Bridgewater
Good afternoon Caroline,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Amazing order and a small fault was…
Amazing order and a small fault was rectified very quickly.
1 July 2026
Reply from Emma Bridgewater
Good evening Katy,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Dear Emma Bridgewater, I am so grateful for you
Dear Emma Bridgewater
Thank you so much for your reply to the review.
I would like to try to keep the ACTIVE memories with you in my mind calmly.
As a customer and for presences of lovely things and precious inner things on...
A lovely bird came and sang cutely, I have to go calmly wishing your happiness, the past is important for now and... with your lovely products in my house. Of course I am in Japan and ... please feel safer...
Please keep on the cuteness with your products and our memories, keeping the ways of you, even if graduations never exists on you, PLEASE.
As you know in UK, the past and memories are not only for the Past. I think so too.
From now on, I am actually just a customer for you, with inner and public....
I hope your happiness in the days of ours and sincerely as your own cute spirits. It's necessary for us.
I am walking beautiful presence and several places in England.
Thank you for your cute products and special living memories and wonderful milestones...
Please take care of yourself, not only for us, cute daily cuppa is always important like your products, thank you !
2 July 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Richard,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
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