Extremely disappointing customer service. Requested that the mattress be returned well within 100 days. A charity came to pick up the mattress a month ago but still waiting on my refund. The custom... See more
Company replied
Emma
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See what reviewers are saying
Really good experience! The mattress was delivered within 48 hours and is extremely comfortable and cool in the warmer summer nights. Thank you Emma!
I bought a Diamond Degree Topper 180 x 200. It is really comfortable. The sales the company has are suspicious. A sale for 40% off that ended on a specific day, then restarted the next day anyway. It... See more
Company replied
Very comfortable mattress-topper and pillow. From first night it made a difference, and one week in no regrets. It's a shame Emma use GLS to deliver their products but all interactions with Emma thems... See more
Company replied
Company details
Written by the company
OBS: Emma madras ejer nu Emma.dk's domæne fra. 20.11.2021, og vi overtog disse profiler, så ikke alle anmeldelser er vores. Vi arbejder på at få dette ændret, så der ikke sker forvirring i at læse om anmeldelser fra vores firma Emma (madras) og det tidligere firma Emma.dk solgte (skønhedsprodukter) Deres anmeldelser er tilbage fra 22.04.2020 og siden deres opstart med Trustpilot.
Contact info
Germany
- https://www.emma.dk/
- emma.dk
People also looked at
Very good service
16 June 2019
Unprompted review
Reply from Emma
Hi Bjarne,
Thank you very much for your review.
We're pleased to hear that you're happy with our service. We're looking forward to see you at emma.dk again!
Have a nice day.
Kind regards,
emma
I think it's the best site and the…
I think it's the best site and the price are excellent
15 June 2019
Unprompted review
Nice price and good service
15 June 2019
Unprompted review
Reply from Emma
Hi Anita,
Thank you for the review.
We're pleased to hear that you're happy with low prices and fast delivery.
Enjoy your day.
Kind regards,
emma
Excellent prices and fast delivery
Excellent prices and fast delivery. Can really recommend Emma to my friends and others who haven’t shopped on Emma before.
15 June 2019
Unprompted review
Reply from Emma
Hi Beda,
Thank you very much for your review.
We're pleased to hear that you're happy with our prices and fast delivery.
Have a nice day.
Kind regards,
emma
Be aware
I, dont Know what you say about this,but thisis the worst part of it. The service is shxxxt and to respond to customer are way out . Bad Emma.
13 June 2019
Unprompted review
Reply from Emma
Hi Andy,
Thank you for the review.
We want to know more about your experience. Please contact emma@emma.dk.
Kind regards,
emma
Reply from Emma
Hi Jasmin,
Thank you for the review.
We're pleased to hear that you're like our webshop!
Have a nice evening.
Kind regards,
emma
Don't trust this webshop!
Don't trust this webshop!
I purchase a hair oil which costs 112 DKK in the market
( maximum).
They sell it for 99DKK, so it's fine up to here.
The other day they deducted 85.5 DKK from my account and when I complained about it, they brought some unacceptable excuses that I should have chosen another option when purchasing!
Now I've paid 185 DKK for a product which costs max. 112 DKK.
It's definitely a fraud!
The worst thing is that they are so relaxed and don't react to my complaint.
7 June 2019
Unprompted review
Reply from Emma
Hi Sara,
Thank you for the review.
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
Have a nice day.
Kind regards,
emma
Cool service and fast delivery.
6 June 2019
Unprompted review
Reply from Emma
Hi Badiu,
Thank you very much for your review.
We're pleased to hear that you're happy with our service and fast delivery. We're looking forward to see you at emma.dk again!
Kind regards,
emma
Reply from Emma
Hi Trolle,
Thank you for the review.
If you have any complaints, feel free to contact emma@emma.dk.
Kind regards,
emma
Works, but
It works, but om dissapointed over the fact that it tooks two days before my package was shipped. One of the days was a public holiday. Fair. But more than 24 hours from placing the order till its shipped is simply not acceptable when you pay 85 DKK just to be a member.
3 June 2019
Unprompted review
Reply from Emma
Hi K. F. J.,
Thank you for the review.
We hope you liked our cheap prices and the free delivery.
Have a nice day.
Kind regards,
emma
Best online shopping.
1 June 2019
Unprompted review
Reply from Emma
Hi Suma,
Thank you for the review.
We're pleased to hear that you think we're the best online shop!
Have a nice day.
Kind regards,
emma
Reply from Emma
Hi Lone,
Thank you for the review.
Please contact emma@emma.dk, if you have any problems.
Have a nice day.
Kind regards,
emma
Probably the best mattress.
The most comfortable mattress we ever bought!
27 May 2019
Unprompted review
WATCH OUT - STAY AWAY
WATCH OUT - STAY AWAY FROM EMMA.DK.
Charge a membership with your first purchase without properly informing you. I got fooled like loads of other customers, judging from TrustPilot.
27 May 2019
Reply from Emma
Hi Annette,
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
Have a nice weekend.
Kind regards,
emma
Reply from Emma
Hi Jonas,
Thank you for the review.
We're pleased to hear that you like the cheap prices and fast delivery!
Have a nice weekend.
Kind regards,
emma
Sneaky
Sneaky, they never informed that they will charge 85kr for subscription. No receipt, no email nothing at all.
and now i don't know how to unsubscribe from monthly membership and delete my account :-(
25 May 2019
Reply from Emma
Hi Basit,
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
If you have any difficulties unsubscribing emma.dk, please contact emma@emma.dk.
Have a good day.
Kind regards,
emma
Good service but shipping is a little…
Good service but shipping is a little slow.
21 May 2019
Unprompted review
Reply from Emma
Hi Syed,
Thank you for the review.
We are glad to hear that you like our service. See you at emma.dk!
Enjoy your weekend.
Kind regards,
emma
Reply from Emma
Hi Kir,
Thank you for the review.
We're pleased to hear that you like the fast delivery and cheap prices!
Have a nice weekend.
Kind regards,
emma
Reply from Emma
Hi Danny,
Thank you for the review.
We hope that you have been satisfied with our cheap prices and free delivery.
Kind regards,
emma
Cheap prices, easy to order
Easy to use site, cheap prices, cheap delivery but it could be faster.
16 May 2019
Unprompted review
Reply from Emma
Hi Andras,
Thank you for the review.
We're pleased to hear that you like the cheap prices and free delivery. We're hoping to see you again at emma.dk!
Have a good day.
Kind regards,
emma
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