Extremely disappointing customer service. Requested that the mattress be returned well within 100 days. A charity came to pick up the mattress a month ago but still waiting on my refund. The custom... See more
Company replied
Emma
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See what reviewers are saying
Really good experience! The mattress was delivered within 48 hours and is extremely comfortable and cool in the warmer summer nights. Thank you Emma!
I bought a Diamond Degree Topper 180 x 200. It is really comfortable. The sales the company has are suspicious. A sale for 40% off that ended on a specific day, then restarted the next day anyway. It... See more
Company replied
Very comfortable mattress-topper and pillow. From first night it made a difference, and one week in no regrets. It's a shame Emma use GLS to deliver their products but all interactions with Emma thems... See more
Company replied
Company details
Written by the company
OBS: Emma madras ejer nu Emma.dk's domæne fra. 20.11.2021, og vi overtog disse profiler, så ikke alle anmeldelser er vores. Vi arbejder på at få dette ændret, så der ikke sker forvirring i at læse om anmeldelser fra vores firma Emma (madras) og det tidligere firma Emma.dk solgte (skønhedsprodukter) Deres anmeldelser er tilbage fra 22.04.2020 og siden deres opstart med Trustpilot.
Contact info
Germany
- https://www.emma.dk/
- emma.dk
People also looked at
Reply from Emma
Hi Andreea
Thanks for your review.
We are glad you like our webshop and think we have fast delivery and the products is cheap.
Have a nice day.
Best regards,
emma
Reply from Emma
Hi Marta,
Thanks for your review.
We are glad you like our super delivery.
Have a nice day.
Best regards,
emma
easy quick and reliable
1 September 2019
Unprompted review
Reply from Emma
Hi Jørn,
Thanks for your review.
We are glad you think emma.dk is easy, quick and reliable.
Have a nice day.
Best regards,
emma
Me best discovery in a while..
I have fould this online shop just a month ago, but already made 5 or 6 orders. I was really surprised by their prices, which gives me increadible opportunity to save a lot of money. By the way, they are an exeption, because this website offers free delivery, what is really rear in Denmark websites. Emma.dk was my best discovery in a while for online shopping. Fast delivery, wide variety of stuff and low prices, that is what this site can offer. 😊
27 August 2019
Unprompted review
Reply from Emma
Hi Erika,
Thanks for your great review.
We are glad you like our fast and free delivery and low prices.
Have a nice day.
Best regards,
emma
UNSATISFIED!!!
Stop acting like super supportive web shops!!!!! Stop replying like you are talking to a kid! I wrote a review yesterday to show how I am unsatisfied to help other poor people who maybe trust you like me! I did not need your irritating replying! I did unsubscribe myself and did not need you to check it up!
I emphasise again this is rubbery and NOTHING ELSE! It is abusing the private information of people, this is against human rights when I share my bank account information with you and you deduct money from my account as subscription amount!!!
By the way, the way you inform people about the subscription rules and the amount is NOT CLEAR AT ALL!!!!
26 August 2019
Unprompted review
Reply from Emma
Hi Shadi,
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
Have a nice day.
Kind regards,
emma
Reply from Emma
Hi Simon,
Thanks for your review.
We're glad to hear, that you like our low prices.
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
Have a nice day.
Kind regards,
emma
Good prices!!
23 August 2019
Unprompted review
Reply from Emma
Hi Julie,
Thanks for your nice review.
We are glad you like our good prices.
Have a nice weekend.
Best regards,
emma
85kr every month, be aware
Just like other people, I don’t like the way they charge me 85kr per month with out letting me know first, at least not clear enough.
23 August 2019
Reply from Emma
Hi Panpan,
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
Have a nice weekend.
Kind regards,
emma
Excellent Emma ❤️
Great service and great prices!
Will definitely use Emma.dk again 👍
3 August 2019
Unprompted review
Reply from Emma
Hi Julia,
Thank you for your lovely review.
We're looking forward to see you at emma.dk again!
Have a nice day.
Kind regards,
emma
Good experience
Good prices, easy shopping and a huge inventory of everthing You need
30 July 2019
Unprompted review
Reply from Emma
Hi Henrik,
Thank you very much for your review.
We're pleased to hear that you're happy with our prices and products. We are looking forward to see you again!
Have a nice day.
Kind regards,
emma
SUPER!
Hey!Its totaly perfect place to buy good things!Delivering fast.Never get nothing broken or something like that.I love emma.dk😍
21 July 2019
Unprompted review
Reply from Emma
Hi Vita,
Thank you very much for your lovely review.
We're looking forward to see you at emma.dk again!
Have a nice day.
Kind regards,
emma
always good deals
18 July 2019
Unprompted review
Reply from Emma
Hi Lena,
Thank you very much for your lovely review.
Have a nice weekend
Kind regards,
emma
Really really excellent
Despite all the bad reviews, I've never had any problems withe Emma.dk the delivery has always been on time, and the one time I had a small issue it was fixed with in 5 min. so I can't do anything els than recommend this webshop. I really can't see anything wrong here, I've personally shopped on the site almost since they opened, and never had any real issues.
SO GO SHOP AND SAVE MONEY, DON PAY OVER PRICES !!!!
10 July 2019
Unprompted review
Reply from Emma
Hi Andreas,
Thank you very much for your lovely review.
We're pleased to hear that you're happy with our service and webshop.
Have a nice day!
Kind regards,
emma
Nice service
9 July 2019
Unprompted review
Reply from Emma
Hej Finn
Tak for din flotte anmeldelse.
Vi ønsker dig en rigtig god dag.
Med venlig hilsen
emma
Way too much spam after unsubscribing.
First of all.. Be aware that you will automatically be added to a 89kr monthly subscription. I does state that on the website and the Invoice if you look closer. But that's actually not the reason for the 1 star..
After canceling the subscription that had been running for way too long (My own fault, I Know) they continue to send you emails..
Everyday, and not just one.. Had up to 3 emails on multiple days..
I have tried unsubscribing I don't know how many times. It does not stop..
So avoid signing up for this unless you love a full inbox..!
And Emma.dk, if your reading this, please stop sending me emails.! If you need more information from me, please write an email I can contact in the reply for this..
EDIT AFTER EMMA REPLY:
Thank you for a useless standard reply. Like I wrote it was not about the monthly subscription, but the spamming afterwards. I will contact your useless support once more. If this do not help, expect another 1star review.!
8 July 2019
Unprompted review
Reply from Emma
Hi Morten,
Please contact emma@emma.dk regarding the newsletters. Our customer support team is ready to help.
Have a nice day.
Kind regards,
emma
Super madras og super koncept at man…
Super madras og super koncept at man har den på prøve i 100 dage!
3 July 2019
Unprompted review
Quick delivery
26 June 2019
Unprompted review
Reply from Emma
Hi Cecilie,
Thank you for your review.
We're pleased to hear that you're happy with our delivery.
Have a nice day.
Kind regards,
emma
Delivered within 24 hours from saturday…
Delivered within 24 hours from saturday to sunday....amazing :-)
24 June 2019
Unprompted review
Reply from Emma
Hi Carsten,
Thank you very much for your review.
We're pleased to hear that you're happy with our delivery. We're looking forward to see you at emma.dk again!
Have a nice day.
Kind regards,
emma
Hidden membership without your accept
When you purchase from there site, they hide the fact that they add membership in the purchase, then they will continue to charge you every month 85kr until you figure it out and then cancel the membership.
IT's a fraud. DO NOT BUY FROM THEIR SITE!
The fact that the membership is added is hidden so far down your receipt of purchase that you will never spot it.
19 June 2019
Unprompted review
Reply from Emma
Hi Mikkel,
We're sorry to hear that you haven't been aware of the subscription. We do inform the customer clearly at several places on our website, in the terms and conditions of purchase and on the customer's receipt.
You are also able to shop at our website without being a member. Unfortunately as a non-member you won't have acces to free delivery and emma prices.
Have a nice day.
Kind regards,
emma
WOrst customer service
I ordered few items 4days back. I have not got any single email regarding my order. I tried to contact many times but there was no response. Still waiting for the response.
18 June 2019
Unprompted review
Reply from Emma
Hi Ashmita,
Thank you for the review.
Please contact emma@emma.dk regarding your order. Our customer support team is ready to help.
Have a nice day.
Kind regards,
emma
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