Emma  

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Rated 1 out of 5 stars

Extremely disappointing customer service. Requested that the mattress be returned well within 100 days. A charity came to pick up the mattress a month ago but still waiting on my refund. The custom... See more

Company replied

Rated 5 out of 5 stars

Really good experience! The mattress was delivered within 48 hours and is extremely comfortable and cool in the warmer summer nights. Thank you Emma!

Rated 5 out of 5 stars

I bought a Diamond Degree Topper 180 x 200. It is really comfortable. The sales the company has are suspicious. A sale for 40% off that ended on a specific day, then restarted the next day anyway. It... See more

Company replied

Rated 5 out of 5 stars

Very comfortable mattress-topper and pillow. From first night it made a difference, and one week in no regrets. It's a shame Emma use GLS to deliver their products but all interactions with Emma thems... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

OBS: Emma madras ejer nu Emma.dk's domæne fra. 20.11.2021, og vi overtog disse profiler, så ikke alle anmeldelser er vores. Vi arbejder på at få dette ændret, så der ikke sker forvirring i at læse om anmeldelser fra vores firma Emma (madras) og det tidligere firma Emma.dk solgte (skønhedsprodukter) Deres anmeldelser er tilbage fra 22.04.2020 og siden deres opstart med Trustpilot.


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Rated 1 out of 5 stars

DON'T ORDER UNLESS YOU WANT TO SLEEP ON AN AIR MATTRESS

I placed an order on a mattress on 25/04, the money was withdrawn 2 days later with no shipping information despite the website stating delivery in 3-7 days. Now it has been almost 2 weeks and no mattress in sight. I am forced to sleep on an air mattress for the last week and it is killing my back. I have called, emailed, wrote messages to Emma multiple times but they cannot offer any solution besides "sorry" and is absolutely useless in their apologies. Don't order from them! Order from other suppliers that can deliver on time or only if you want to sleep on an air mattress like me. What a joke.

6 May 2021
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Reply from Emma

Dear Alicia,
Sorry to hear that your mattress haven't arrived in the estimated delivery time this week. If you can provide me with more information. I will get back to you with more information. Best regards, Rasmus / Emma-madras.dk

Rated 4 out of 5 stars

Comfortable matress

The matress is comfortable and since we bought it I haven't suffer of pain in my hips. Maybe I have liked it a bit softer but definitely is better than the previous one I had and is less expensive too. The pillow is too high for me but my husband is happy with it.

27 April 2021
Unprompted review
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Reply from Emma

Hej Helga, Mange tak for din feedback, som virksomhed er vi meget interesserede i kundefeedback, det er den eneste måde vi kan fortsætte med at udvikle os på. Jeg ønsker dig søde drømme 💤 😊 😊 Med venlig hilsen, Sara

Rated 5 out of 5 stars

Glimrende seng

Glimrende seng. Intet at klage over.

14 January 2021
Unprompted review
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Reply from Emma

Hej Kristoffer! Tusind tak for din feedback. Vi er glade for, at du finder vores produkter så positive. Jeg vil sende din feedback videre til den rette afdeling. Tusind tak for dit valg af Emma og jeg ønsker dig en god dag! Sara

Rated 4 out of 5 stars

Good quality and support team can be trusted

I strugged with shipping for my madras+pillow for my son birthday. The service team was reachable and tried their best. So 4 star only due to support team. The madras itself is nice and comfortable.

29 December 2020
Unprompted review
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Reply from Emma

Hej Francis, Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig gode drømme. 😊 Med venlig hilsen, Sara

Rated 5 out of 5 stars

Super comfortable mattress and quick…

Super comfortable mattress and quick delivery!

29 December 2020
Unprompted review
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Reply from Emma

Hej Agger. Tak for din feedback Vi er glade for at høre, at du har modtaget din madras, og at du er meget tilfreds med den. Drøm sødt. Hilsen Sara

Rated 5 out of 5 stars

No complaints

No complaints. Good comfy matress!

16 December 2020
Unprompted review
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Reply from Emma

Hej Jakob! Tusind tak for din feedback. Vi er glade for, at du finder vores produkter så positive. Jeg vil videresende din feedback til den relevante afdeling. Mange tak fordi du valgte Emma, og jeg ønsker dig en god dag! Sara

Rated 5 out of 5 stars

Fast, easy, comfortable

Fast delivery, and excellent quality mattress. Very comfortable.

3 December 2020
Unprompted review
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Reply from Emma

Hej Emma! Tusind tak for din feedback. Vi er glade for, at du finder vores produkter så positive. Jeg vil videresende din feedback til den relevante afdeling. Mange tak fordi du valgte Emma, og jeg ønsker dig en god dag! Sara

Rated 5 out of 5 stars

Have had the Emma for a good 1/2 year

Have had the Emma for a good 1/2 year. Still look forward to going to bed every evening. Love the firmness and ventilation capabilities of this mattress.

8 November 2020
Unprompted review
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Reply from Emma

Hej Kaj. Tak for din besked. Vi er glade for at høre, at du er meget tilfreds med vores tjenester og især med vores produkter. Drøm sødt. Med venlig hilsen, Sara

Rated 5 out of 5 stars

Good experience with Emma Madras

I tried lot of Madras before buying Emma Madras. Normally i use to have back or neck pain in the morning. If was very hard to have a good sleep. But since i have bought Emma Madras i dont remember waking up with back pain. I simply love it.

15 October 2020
Unprompted review
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Reply from Emma

Hej Imran, Mange tak for din feedback, som virksomhed er vi meget interesserede i kundefeedback, det er den eneste måde vi kan fortsætte med at udvikle os på. Jeg ønsker dig søde drømme 💤 😊 😊 Med venlig hilsen, Sara

Rated 5 out of 5 stars

Excellent quality and great value

Excellent mattress, my husband and I have very different sleeping styles and this is the first mattress we are both happy with. Great value considering the quality Will definitely buy again for our guest bedroom and our daughter.

1 September 2020
Unprompted review
Rated 5 out of 5 stars

If you are looking for naysaying...

If you are looking for naysaying, go to another review. The Emma Original mattress is sublimely comfortable, supportive yet enveloping. It only needed a couple hours of airing before it was ready to use. I've now had it for a few months and am delighted every time I lie down. The only negative was the fact that the box it came in was ripped in a couple places -- but that was the fault of the shipper, not Emma Madras. I will never buy another brand of mattress.

20 August 2020
Unprompted review
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Reply from Emma

Hej Kenneth, Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig gode drømme. 😊 Med venlig hilsen, Sara

Rated 5 out of 5 stars

Super good bed

To be honest, we were a bit skeptic about this madras and company. We even call the customer care just to hear if we would get a real person in the phone - we did, so ended up giving it a go and we are so happy about it.
The madras is perfect for us.

17 August 2020
Unprompted review
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Reply from Emma

Hej Sigmann, Mange tak for din feedback, som virksomhed er vi meget interesserede i kundefeedback, det er den eneste måde vi kan fortsætte med at udvikle os på. Jeg ønsker dig søde drømme 💤 😊 😊 Med venlig hilsen, Sara

Rated 5 out of 5 stars

I'm very happy with the service

I'm very happy with the service, delivery and the product itself. Can only give Emma Madras my best recommendation.

17 August 2020
Unprompted review
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Reply from Emma

Hej Heino, Mange tak for din feedback, som virksomhed er vi meget interesserede i kundefeedback, det er den eneste måde vi kan fortsætte med at udvikle os på. Jeg ønsker dig søde drømme 💤 😊 😊 Med venlig hilsen, Sara

Rated 5 out of 5 stars

Totally recommend!

I knew what to expect because my friend let me try Emma once before buying. It is a very comfortable mattress and in my opinion it deserves all the awards it has won.

I have expected that, but I did not expect such an AMAZING CUSTOMER SERVICE on their side as well! The company will make sure that you, as the customer, are happy. Not only that Emma is really comfortable, the delivery is fast, you can track it etc., but also, the communication with the company is just top-notch! They really value their customers highly and will help in case anything happens.

Based on my experience I now really trust them, and I am sure that whoever buys Emma, will be very happy with both the product and the service.

10 June 2020
Unprompted review
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Reply from Emma

Hej Edita, Mange tak for din feedback, som virksomhed er vi meget interesserede i kundefeedback, det er den eneste måde vi kan fortsætte med at udvikle os på. Jeg ønsker dig søde drømme 💤 😊 😊 Med venlig hilsen, Sara

Rated 1 out of 5 stars

Money taken | No order confirmation received | March 7, 2020

Hi! How do I contact you? The number you have provided on your website (0304050607) does NOT exist. You are not responding to emails. I have made my order, the money has been taken but no order confirmation or ANY kind of information regarding the order has been received. Please respond ASAP, as it seems that Consumer Rights Protection authorities will need to be called to interfere. Thanks!

9 March 2020
Unprompted review
Rated 5 out of 5 stars

Recommend

Good products and good prices.

25 September 2019
Unprompted review
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Reply from Emma

Hi Josefine,

Thanks for your review.

We are glad that you like our good products and good prices.

Have a nice day.

Kind regards,
emma

Rated 5 out of 5 stars

Fantastiske produkter til fantastiske…

Fantastiske produkter til fantastiske priser - hurtig levering, what's not to like :-)

22 September 2019
Unprompted review
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Reply from Emma

Hej Sille

Tak for din flotte anmeldelse.

Vi er glade for, at du kan lide vores fantastiske produkter, fantastiske priser og hurtige levering. Vi glæder os til at se dig på emma.dk igen!

Ha’ en dejlig dag.

Med venlig hilsen
emma

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