Extremely disappointing customer service. Requested that the mattress be returned well within 100 days. A charity came to pick up the mattress a month ago but still waiting on my refund. The custom... See more
Company replied
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Extremely disappointing customer service. Requested that the mattress be returned well within 100 days. A charity came to pick up the mattress a month ago but still waiting on my refund. The custom... See more
Company replied
Really good experience! The mattress was delivered within 48 hours and is extremely comfortable and cool in the warmer summer nights. Thank you Emma!
I bought a Diamond Degree Topper 180 x 200. It is really comfortable. The sales the company has are suspicious. A sale for 40% off that ended on a specific day, then restarted the next day anyway. It... See more
Company replied
Very comfortable mattress-topper and pillow. From first night it made a difference, and one week in no regrets. It's a shame Emma use GLS to deliver their products but all interactions with Emma thems... See more
Company replied
OBS: Emma madras ejer nu Emma.dk's domæne fra. 20.11.2021, og vi overtog disse profiler, så ikke alle anmeldelser er vores. Vi arbejder på at få dette ændret, så der ikke sker forvirring i at læse om anmeldelser fra vores firma Emma (madras) og det tidligere firma Emma.dk solgte (skønhedsprodukter) Deres anmeldelser er tilbage fra 22.04.2020 og siden deres opstart med Trustpilot.
Germany
I placed an order on a mattress on 25/04, the money was withdrawn 2 days later with no shipping information despite the website stating delivery in 3-7 days. Now it has been almost 2 weeks and no mattress in sight. I am forced to sleep on an air mattress for the last week and it is killing my back. I have called, emailed, wrote messages to Emma multiple times but they cannot offer any solution besides "sorry" and is absolutely useless in their apologies. Don't order from them! Order from other suppliers that can deliver on time or only if you want to sleep on an air mattress like me. What a joke.

Reply from Emma
The matress is comfortable and since we bought it I haven't suffer of pain in my hips. Maybe I have liked it a bit softer but definitely is better than the previous one I had and is less expensive too. The pillow is too high for me but my husband is happy with it.

Reply from Emma
Super god top madras til en super god pris er super glad for min Emma madras
I strugged with shipping for my madras+pillow for my son birthday. The service team was reachable and tried their best. So 4 star only due to support team. The madras itself is nice and comfortable.

Reply from Emma
Super comfortable mattress and quick delivery!

Reply from Emma
Fast delivery, and excellent quality mattress. Very comfortable.

Reply from Emma
Have had the Emma for a good 1/2 year. Still look forward to going to bed every evening. Love the firmness and ventilation capabilities of this mattress.

Reply from Emma
I tried lot of Madras before buying Emma Madras. Normally i use to have back or neck pain in the morning. If was very hard to have a good sleep. But since i have bought Emma Madras i dont remember waking up with back pain. I simply love it.

Reply from Emma
Excellent mattress, my husband and I have very different sleeping styles and this is the first mattress we are both happy with. Great value considering the quality Will definitely buy again for our guest bedroom and our daughter.
If you are looking for naysaying, go to another review. The Emma Original mattress is sublimely comfortable, supportive yet enveloping. It only needed a couple hours of airing before it was ready to use. I've now had it for a few months and am delighted every time I lie down. The only negative was the fact that the box it came in was ripped in a couple places -- but that was the fault of the shipper, not Emma Madras. I will never buy another brand of mattress.

Reply from Emma
To be honest, we were a bit skeptic about this madras and company. We even call the customer care just to hear if we would get a real person in the phone - we did, so ended up giving it a go and we are so happy about it.
The madras is perfect for us.

Reply from Emma
I'm very happy with the service, delivery and the product itself. Can only give Emma Madras my best recommendation.

Reply from Emma
I knew what to expect because my friend let me try Emma once before buying. It is a very comfortable mattress and in my opinion it deserves all the awards it has won.
I have expected that, but I did not expect such an AMAZING CUSTOMER SERVICE on their side as well! The company will make sure that you, as the customer, are happy. Not only that Emma is really comfortable, the delivery is fast, you can track it etc., but also, the communication with the company is just top-notch! They really value their customers highly and will help in case anything happens.
Based on my experience I now really trust them, and I am sure that whoever buys Emma, will be very happy with both the product and the service.

Reply from Emma
Hi! How do I contact you? The number you have provided on your website (0304050607) does NOT exist. You are not responding to emails. I have made my order, the money has been taken but no order confirmation or ANY kind of information regarding the order has been received. Please respond ASAP, as it seems that Consumer Rights Protection authorities will need to be called to interfere. Thanks!
Cheap really good products and great service :)

Reply from Emma
Fantastiske produkter til fantastiske priser - hurtig levering, what's not to like :-)

Reply from Emma
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