Emma  

Got the top mattress ( After staying Home all day to receive it) The normal Mattress came the next day ( same thing , package advice at 12.45 but no bed? So I phoned to ask where the bed was and I was told I will have to wait up to ten day more as it was out of stock.I would have to wait ten days more ? I said to him and Why did they not notify me the bed was out of stock and I would have to wait for it? Bad Service. They gave no reason why they did not notify me it was out of stock, they just said that’s how it is. I am so mad at them I canceled the order and told them to come and pick the items I received up and refund me the total I paid them. I hope their beds are better than their logistics.

It has already started to sag. Unfortunately outside the return period.

God,venlig og kontant behandling og det lovede holdes.

DO NOT DO BUSINESS WITH EMMA

These fxxxers are the worst.... ordered 4 matresses got 2 (20 days delayed)
still waiting on the last 2, which they promised 2-6 day delivery on.
been 1 month and 5 days now (after promised delivery date), and now they are saying i'll get them within 2 days.... i doubt it because ive heard it before. Been on the phone with their annoying and useless support, so many times now, i have multiple emails from them etc. had the call disconnected MULTIPLE times.
I cant state this enough DO NOT DO BUSINESS WITH EMMA
Thank god we had a bed already, or we would have been fxxxed.
Impossible to get on the phone to talk with someone who actually runs Emma.
To this date this is my worst experince with a compagny ever!

We had a very bad experience with this store.
My husband bought a bed on Monday 14-02. During the night he gave a second thought and decided to cancel the order right on Tuesday morning. He sent an e-mail and called them to explain that he would like to cancel it before they send it or charge his bank account (it was right the next morning and they couldn't have sent a bed during the night).
The Emma store made the process super hard, saying that we need to get the bed and afterward send it back to get the refund instead of just canceling the order. He made it pretty clear that he didn't want the bed, but just to cancel something that wasn't even sent.
This morning we had the surprise that they charged his bank account anyway which gave him a lot of problems having to transfer money from other accounts to cover that one.
Anyways, we are very disappointed with the store and their goodwill to help us with a simple order cancelation.

God madras, ligger godt

Super god madres. Hurtig levering

Super madras, super levering

We had a mixed experience with Emma Madras. We are extremely happy with the mattress and the top mattress we purchased (except that the top mattress has a tendency to slide over one side of the bed!). The products absolutely live up to our expectations.

The 'mixed experience' expression is due to the extremely poor customer service and delivery.

1. We ordered the mattress and topper at the same time. We received the mattress first. There was a huge time gap before we then received the second delivery. Then we received the wrong product!!!!!! So another time gap before we finally received the topper we had ordered and paid for.
2. We suggest that the company uses a company other than PostNord for delivery. The single postman grumbled and swore as he attempted to deliver the heavy mattress and simply dumped the box outside our apartment building - ripping the box in the process - and I had to schlepp it up the stairs myself.
3. Getting through to customer service is a major challenge and involves a long wait, after which your call is generally cut off. Emailing is also a frustrating experience. It takes days to receive a reply.

But - I repeat - we are very happy with the products. But I can only award 3 stars for the overall experience.

I bought the wonderful Emma mattress but unfortunately I was to big, 125 kilos. My partner 80 kilos loved loved loved it. But I called to return. Let me tell you at 68 years I never had or dealt with such helpful kind and quick to help as Emma.
When you return that mattress goes to charity. Wonderful. They called the next day to pick up.
Thank you Emma Mattress.

This is the worst e-commerce experience I have ever been through in my entire life.

I bought a bed on the 21st of July, fooled by the 3-6 working days delivery time. The bed was timed as I purchased a new apartment and my parents were coming to visit me. They had to sleep in that bed.

As of the 17 of August I have not received the bed. You can call Emma madrass and you'll be told the same script by an army of robot.

- We will contact the warehouse to get some information about your order and come back to you, we are so sorry.

-> The warehouse never replies, they never come back to you.

This experience has cost me a fortune in hotel rooms for my parents, and physical distress for not having a bed to sleep on.

I believe that this practices of lying on delivery time is extremely degrading and unjust for people that invest their money in your product. You are selling a piece of furniture which people use to sleep on, not candies.

Tak for det hele. Det var fantastisk.

It is like sleeping in a cloud, it was difficult to get out of bed in the first days

Madrassen er god, men leveringstiden var lang