Extremely disappointing customer service. Requested that the mattress be returned well within 100 days. A charity came to pick up the mattress a month ago but still waiting on my refund. The custom... See more
Company replied
Emma
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See what reviewers are saying
Really good experience! The mattress was delivered within 48 hours and is extremely comfortable and cool in the warmer summer nights. Thank you Emma!
I bought a Diamond Degree Topper 180 x 200. It is really comfortable. The sales the company has are suspicious. A sale for 40% off that ended on a specific day, then restarted the next day anyway. It... See more
Company replied
Very comfortable mattress-topper and pillow. From first night it made a difference, and one week in no regrets. It's a shame Emma use GLS to deliver their products but all interactions with Emma thems... See more
Company replied
Company details
Written by the company
OBS: Emma madras ejer nu Emma.dk's domæne fra. 20.11.2021, og vi overtog disse profiler, så ikke alle anmeldelser er vores. Vi arbejder på at få dette ændret, så der ikke sker forvirring i at læse om anmeldelser fra vores firma Emma (madras) og det tidligere firma Emma.dk solgte (skønhedsprodukter) Deres anmeldelser er tilbage fra 22.04.2020 og siden deres opstart med Trustpilot.
Contact info
Germany
- https://www.emma.dk/
- emma.dk
People also looked at
Fantastisk god madras og super hurtig…
Fantastisk god madras og super hurtig levering!
8 November 2022
Reply from Emma
Hej! Tak for din feedback Vi er glade for at høre, at du har modtaget din madras, og at du er meget tilfreds med den. Drøm sødt. Med venlig hilsen, Cláudia
This mattress was life changing-…
This mattress was life changing- haven't slept this well in years
9 August 2022
Reply from Emma
Hej Christina,
Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig gode drømme.
Med venlig hilsen, Emma
Den er super god
26 September 2022
Reply from Emma
Hej Kunde,
Mange tak for din positive feedback, og vi håber, at du får glæde af dine Emma-produkter.
Med venlig hilsen, Emma
Fantastic matress
Fantastic matress. Enjoying every night in bed :)
20 September 2022
Unprompted review
Reply from Emma
Hej Casper,
Mange tak for din kommentar, din feedback hjælper os med at forbedre vores tjenester, og tak fordi du har tillid til Emma. :)
Med venlig hilsen, Emma.
Super comfortable mattress
The mattress is lovely to sleep on, soft yet firm. Excellent design and well-thought-through combination of outer materials with a top and a bottom. Just really good value for money. Delivery was quick and the service was good.
19 September 2022
Unprompted review
Reply from Emma
Hej Maja,
Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig gode drømme.
Med venlig hilsen, Emma
The best ever
19 September 2022
Unprompted review
Reply from Emma
Hej Jytte,
Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig gode drømme.
Med venlig hilsen, Emma
Reply from Emma
Hej Jean,
Mange tak for din kommentar, din feedback hjælper os med at forbedre vores tjenester, og tak fordi du har tillid til Emma. :)
Med venlig hilsen, Emma.
Reply from Emma
Hej Dmytro,
Mange tak for din feedback, som virksomhed er vi meget interesseret i kundefeedback, det er den eneste måde vi kan fortsætte med at udvikle os på. :)
Med venlig hilsen, Emma.
Super glad for madrassen ligger godt og…
Super glad for madrassen ligger godt og lækkert
Hurtig og nem betjening og levering til hjemmet via fragtfirma
21 April 2022
Reply from Emma
Hej Morten,
Mange tak for din positive feedback, og vi håber, at du får glæde af dine Emma-produkter.
Med venlig hilsen, Emma
I have ordered my mattress on 15th of…
I have ordered my mattress on 15th of August (1600720504) and it is still at the stage of "payment received". The order has not even processed yet and the delivery got delayed for more than a week. It was supposed to arrive by 6th Sept (I believe this date is already so late since the order was made on 3 damn weeks in advance). And now the expected delivery date is 16th of September.
I wanted to cancel the order but since they don't have real-time contact, you need to again wait for 2 days to get the answer. Let's see how it goes.
4 September 2022
Unprompted review
Reply from Emma
Hello! We are sorry to hear that you did not have a good experience with our services. We have sent you an email regarding this issue. Kind regards, your Emma team
Perfekt service
1 June 2022
Unprompted review
Reply from Emma
Hej,
Mange tak for din kommentar, din feedback hjælper os med at forbedre vores tjenester, og tak fordi du stoler på Emma. :)
Med venlig hilsen, Sara
Absolut god kvalitet til en fornuftig…
Absolut god kvalitet til en fornuftig pris. Mine bedste anbefalinger.
27 August 2022
Unprompted review
Reply from Emma
Hej Jes,
Tak for den positive feedback! 😊 Jeg ønsker dig god søvn!
Med venlig hilsen, Sara
Fantastic
Fantastic, couldn’t be happier!
Great product that matched everything we saw and read about, great personal service….looks good and we sleep amazing!
It does take a little longer to put together than the instructions suggest, but no problem with that!
27 August 2022
Unprompted review
Reply from Emma
Hej Jamie,
Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig søde drømme.
Med venlig hilsen, Sara
I just love it :)
26 August 2022
Unprompted review
Reply from Emma
Hej Lone,
Tak for den positive feedback! 😊 Jeg ønsker dig god søvn!
Med venlig hilsen, Sara
After spending the last couple of weeks…
After spending the last couple of weeks totally renovation my guest room I late last night finally got to the point where I could unpack the Emma mattress and put it in the bed. And today, getting the bed ready for my daughter and my baby grandson, I just couldn't get up from the bed again...I just had to lay on it and fell asleep 😆😁🤩
26 August 2022
Unprompted review
Reply from Emma
Hej Karen.
Tak fordi du skrev til os, og vi er meget glade for at høre, at din familie var glad for madrasserne. God fornøjelse og få noget mere søvn. 😆
Med venlig hilsen, Sara
Good mattress’s fast delivery
26 August 2022
Unprompted review
Reply from Emma
Hej Kunde,
Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig søde drømme.
Med venlig hilsen, Sara
Our new mattress is fantastic
Our new mattress is fantastic; before we had an expensive Auping mattress, but the one from Emma stands out as better for a fifth of the price. Delivery was fast, and I loved the compressed air packaging. We are delighted and would recommend Emma to everyone who needs a new mattress.
14 April 2022
Unprompted review
Reply from Emma
Hej,
Mange tak for din kommentar, din feedback hjælper os med at forbedre vores tjenester, og tak fordi du stoler på Emma. :)
Med venlig hilsen, Sara
God pris/kvalitet forhold
25 July 2022
Reply from Emma
Hej Christian,
Mange tak for din feedback, som virksomhed er vi meget interesseret i vores kunders meninger, kun på denne måde kan vi fortsætte med at udvikle os :)
Med venlig hilsen, Sara
Great mattress - but took some getting used to
Had some problems but most of it was because of the delivery company. Everytime I called service was good.
The mattress is super nice, and if you think it's too soft or hard you can order one layer for free (harder or softer).
I am super glad there is the trial period as it took me one and half months to get used to the mattress.
I would recommend this product
18 July 2022
Unprompted review
Reply from Emma
Hej Deborah,
Mange tak for din feedback, for os Emma, er det meget vigtigt at kende vores kunders mening. Vi ønsker dig gode drømme.
Med venlig hilsen, Sara
Reply from Emma
Hej! Tak for din besked. Vi er glade for at høre, at du er meget tilfreds med vores produkter og service. Drøm sødt. Med venlig hilsen, Cláudia
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