EmerdencyReviews 

513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and professional staff. Customers found the booking process easy and uncomplicated, allowing them to secure appointments quickly, even for urgent needs. Many appreciated the clear explanations from dentists, who made them feel comfortable and at ease during procedures, often rebuilding teeth effectively. However, some people mentioned that while prices were generally clear, they could be more expensive than NHS options, and in a few instances, some felt they were charged extra without clear justification.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease of finding same-day appointments for... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as easy, quick, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the costs reasonable and transparent,... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process worked really well. Needed a tooth extraction urgently and my own dentist had no availability. Checked the Emerdency site and there were several dentists near me with same-day availability... See more

Rated 5 out of 5 stars

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explai... See more

Rated 5 out of 5 stars

I was able to book a appointment for the next day having been in pain over the weekend. The booking process was easy and uncomplicated, upon arrival all the staff were helpful and polite the dentist... See more

Rated 5 out of 5 stars

Booked online, which was very easy to do, in the early hours of Christmas day morning as I was in extreme pain and on holiday in the area. Arrived at Rainworth Dental Care where Dr Rey and all his sta... See more


Company details

  1. Emergency Dental Service
  2. Dentist

Written by the company

Emerdency helps people across the UK secure urgent dental care quickly and with confidence. More than 42,500 appointments have been booked through our platform to date. Search trusted local dentists, read genuine reviews and book in minutes. Enter your postcode to see real time availability for same day and next day appointments, with prices shown clearly before you confirm. Whether you have toothache, a broken tooth, swelling, infection, a lost filling or crown, wisdom tooth pain or need a root canal or an extraction, we connect you to experienced clinicians for prompt care. Emerdency makes it simple to find appointments across the UK, with clear pricing and friendly support from a team that understands dental emergencies. Patients choose us for fast access, transparent information and dependable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

513 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(513)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

paid £80 for a 5 minute appointment

paid £80 for a 5 minute appointment, no treatment provided or recommended, was told to use salt water 3 times per day. Was hospitalised the next day due to a severe abcess and needing intravenous antibiotics.

17 April 2025
Unprompted review
Emerdency logo

Reply from Emerdency

We’re really sorry to hear about your experience and that things escalated to the point of needing hospital treatment. Unfortunately, dental infections can sometimes progress rapidly, and while dentists follow strict guidelines on when antibiotics can be prescribed to prevent resistance, this can understandably be frustrating when you are in pain.

With regards to the charges, based on the amount you’ve mentioned, it appears that the £49 was for the consultation, which is standard across all our bookings. The remaining amount is typically for treatment. Our core treatment fees are set at £40 and are clearly listed on our website. If you were charged less than this, it may have been for a treatment not on our standard list, in which case the fee would have been set directly by the dental practice.

If you would like to clarify what the additional charge was for, you're welcome to contact the practice directly. Alternatively, please email us at info@emerdency.co.uk and we’ll be more than happy to contact the practice on your behalf to get a breakdown of the charges. One of the main benefits of booking through Emerdency is that we ensure our standard emergency treatment fees are followed, and if there has been any overcharge, we will guarantee a refund.

Thank you again for your feedback, and we do hope you are now on the mend.

Rated 5 out of 5 stars

Tooth extraction

Used this dentist as had terrible tooth ache..fitted me in quickly and was an excellent experience. Dentist who treated me was fantastic and understanding. Tooth extracted so easily and pain free. Highly recommended..

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

From start to finish the experience was good...easy to book an appointment...
Nice friendly staff members
Everything was explained clearly..
Both the dentists I saw were great...
I would definitely recommend this practice...

19 June 2025
Rated 5 out of 5 stars

Booking process for an appointment is…

Booking process for an appointment is very user friendly and close dates are always available.The reception that l was given was amazing and the Dr Muhammad did a very good job,no complications during and after the procedure,all instructions were given and easy to understand. The environment was so accomodating

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Dentist

Easter weekend Saturday, I was in so much pain with my wisdom tooth.
Managed to get an emergency appointment the on the same day at Deepcar surgery with Dr Ali.
Low price of £46 + £40 for antibiotics.
Amazing caring and efficient service.
Thank you so much.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service

Faultless service, no one else interested in seeing me. One gave me a two year wait which was nice. Rang these and in within a day. Ten minutes and sorted and back on with life. Really can’t find any fault whatsoever with these guys. Will definitely look to use again if the need arises

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer care.

Carnt fault the place and the dr looking after me Warm welcome from the start. Having some new dentures fitted carnt wait for end result. Brilliant..

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t get an emergency dentist…

I couldn’t get an emergency dentist near me (little Hulton) I found this brilliant de fist on Google, fitted me in with an hours notice. I was in agony (rotten tooth) the marvellous dentist extracted my tooth pain free brilliant job, the price was also superb, will definitely use them again. 10/10 service, price, 🫡

24 April 2025
Unprompted review
Rated 5 out of 5 stars

I had quite awful toothache which…

I had quite awful toothache which started on a Friday evening and got unbearable as the evening progressed. Why oh why does this happen when most dental surgeries are closed for the weekend? I was aware of Emerdency and a call secured an emergency appointment. A half hour later I was absolutely pain free. Quite a remarkable service ran by experienced and highly qualified staff. Reasonable rates and recommended highly.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Great urgent dentist

Not registered here but had an urgent appointment on a Sunday afternoon as my dentist was closed. Dentist was very friendly and helpful. Would recommend.

8 June 2025
Unprompted review

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