Embelton Flooring Reviews 1,377

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. #1 of 2 best companies in Flooring Store
  2. #1 of 1 best companies in Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality flooring easy to install…

Good quality flooring easy to install yourself very happy

3 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Kayla, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with our products has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy to order & great quality

Easy to order, smooth delivery & great quality. No complaints! We're loving our new floors!

22 June 2025
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service.
The delivery time for the samples was second to none. We will certainly be buying our floor though Embelton.

12 February 2026
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Reply from Embelton Flooring

Hi Bruce, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery. Good size samples of flooring.

9 February 2026
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Happy investigators, who are keen to order. We were thoroughly impressed by every…

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door.

Our carpenter friend directed us to your company as we are looking at removing our carpet from a number of areas in our house.
To be able to see the exact sample on our floor from an interstate company was fantastic.
The delivery was so prompt and totally free of charge, which blew us away. We will be ordering very soon. Thankyou so much.

11 February 2026
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Reply from Embelton Flooring

Hi Sue, thank you so much for your wonderful review. We’re thrilled to hear you found the website easy to use and that receiving the samples at home helped make your decision easier. Also so good to hear that we got recommended by your friend and we look forward to helping you with your order. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Good range of colours and styles

Samples were excellent and delivered promptly, when we eventually got the flooring it was top quality and has been great for the past year.

13 April 2025
Unprompted review
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Reply from Embelton Flooring

Hi Rachel, thank you for the wonderful review. We’re so glad you liked the range of colours and that the samples arrived quickly. And it’s great to hear the flooring itself has been top quality and has served you well over the past year. We really appreciate your support and are here if you need anything in the future. Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Vinyl coastal spotted gum

We orders 3 samples, and decided to go with one of our options.
It is even better than we thought.
Its beautiful.
My mother in law took one look at one sheet and decided she wanted it for their Reno's too.
Thank you.

29 January 2026
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Reply from Embelton Flooring

Hi Audrey, thank you so much for the lovely review. We’re thrilled to hear you found the perfect option and that it looks even better in person. It’s wonderful that your mother‑in‑law loved it too. We really appreciate you choosing us and are here if you need anything else.
Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Very good company to deal with great…

Very good company to deal with great prices

9 February 2026
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Reply from Embelton Flooring

Hi there, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Wonderful

The flooring looks wonderful, colour is very stylish and up to date and makes the room seem bigger. Really suits the bedroom.
Highly recommend

9 February 2026
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Reply from Embelton Flooring

Hi there, thank you for the review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

We are saving up to buy more

I ordered the samples for my landlord and he liked the tasmanian blackbutt style but we both need to save our money until we can afford this but we had a lot of fun comparing the 3 samples which were all lovely

26 January 2026
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Reply from Embelton Flooring

Hi Suzanne, thank you for the 5-star review! We're so pleased to hear about your experience and glad you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Very good service

Very good service

4 February 2026
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Reply from Embelton Flooring

Hi Donald, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great to deal with

Very prompt with info and samples

4 February 2026
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product

Great product

21 January 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Paul, thank you for the review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchases. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

great service

great service, quick turnaround

1 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Eva, thank you for your review. We’re glad you were happy with our service and appreciate your feedback. If you’d like to explore more options or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

still researching our options with your…

still researching our options with your flooring. regards john wilson

1 February 2026
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Reply from Embelton Flooring

Hi John, thank you for the 5‑star review. We’re glad to hear you’re exploring your options, and if you need any samples, advice, or product details along the way, we’re always happy to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Ordered free samples and received them…

Ordered free samples and received them within a week, meaning I was able to visually "see" interior concepts better and make decisions regarding its use. 😁

28 January 2026
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 1 out of 5 stars

One staff member said,order online and…

One staff member said,order online and they will manage stock this afternoon to pick up from oakleigh regardless of its showing after 3-4days.
Once I have ordered online and than call,man said it’s not option to pick up today.and talking very rudely.
Very poor customer service.
Someone over a call said $20-30 order you are wasting time of staff.

6 February 2026
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Vijay, thank you for the feedback. We can see how the mixed information around pickup times would be frustrating, and it’s important to us that communication is clear and respectful at every step. We’ll be reviewing this internally to ensure the experience is more consistent going forward. If you still need assistance with your order, we’re here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Ordered samples and that came really…

Ordered samples and that came really quickly and were large and high-quality helping us make an easy decision on our preferences.

29 January 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

The end trims i brought were neat…

The end trims i brought were neat delivered promptly and i live very remote so I was very thankful.

28 January 2026
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Reply from Embelton Flooring

Hi Michael, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy ordering and the samples arrived…

Easy ordering and the samples arrived in a few days

27 January 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Teresa, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

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