Embelton Flooring Reviews 1,381

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. #1 of 2 best companies in Flooring Store
  2. #1 of 1 best companies in Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,381)

312 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality

Easy , fast delivery , great quality flooring

10 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Glen, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered free flooring samples and they…

Ordered free flooring samples and they arrived very quickly. Super easy process and really helpful to see the flooring in person before deciding. Great service.

25 February 2026
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Reply from Embelton Flooring

Hi Jedda, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

We ordered Hybrid flooring samples and…

We ordered Hybrid flooring samples and delivered to us promptly. Highly commendable service.

5 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Arnold, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

My experience with embelton flooring…

My experience with embelton flooring was excellent first contact I think was with Stefanie who was extremely professional.
I will be ordering my flooring from this company,the samples she sent were excellent and that's what the difference is in customer service,outstanding service I would highly recommend embelton flooring.

17 February 2026
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Reply from Embelton Flooring

Hi Nick, thank you so much for the lovely 5‑star review. We’re really glad to hear your experience with us was such a positive one, and it’s great to know Stephanie was able to help you so professionally. We're glad to hear the samples were useful in your decision making. We truly appreciate your recommendation and look forward to helping you with your flooring order. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Great quality samples

Shipping was fast. There were a lot of colour options to choose from. Samples are cut iffs of the actual stock and are a great size giving you a very good idea on what the flooring will look like.

1 March 2026
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Reply from Embelton Flooring

Hi Katrina, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and that the range of colour options was helpful. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Joanne, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi John, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service .

Great service .. fast delivery of sample I had ordered.. great range of colours to choose from ...

23 February 2026
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Reply from Embelton Flooring

Hi Teresa, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good product reasonably priced and quick turn around from order to pick up

11 February 2026
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Reply from Embelton Flooring

Hi Ben, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great customer service

Sent sample straight away and followed up quickly. The samples that were sent were great. I’m just deciding what I like best 😊

23 February 2026
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered three samples and they were…

Ordered three samples and they were shipped and delivered very quickly. Thank you!

18 February 2026
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Reply from Embelton Flooring

Hi Kevin, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Amazing service

Amazing service! Ordered some samples to check out the different colours and these were sent at NO COST at record shipping time! THANK YOU SO MUCH

10 February 2026
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Reply from Embelton Flooring

Hi there, thank you for the amazing 5‑star review. We’re so glad to hear you had such a great experience and that your samples arrived quickly. We really appreciate your enthusiasm and are here if you need any help choosing the perfect flooring. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Great products

Great products. Nice showroom. Hamish shower us other colours and we chose one which is perfect.

9 February 2026
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Reply from Embelton Flooring

Hi Gail, thank you for the 5‑star review. We’re delighted to hear you enjoyed our showroom and found the perfect colour with Hamish’s help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

I only bought samples but they arrived…

I only bought samples but they arrived quickly and communication was good.

9 February 2026
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Reply from Embelton Flooring

Hi Claire, thank you for the 5‑star review. We’re glad to hear your samples arrived quickly and that communication throughout the process was smooth. If you need any further assistance we’re here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Great working together with a Embelton

Great working together with a Embelton

9 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Damien, thank you for the 5‑star review. We’re glad to hear you had a great experience working with Embelton. We appreciate your support and are here if you need anything further. Warm regards, Embelton Flooring Team

Rated 4 out of 5 stars

Not all the samples were available but…

Not all the samples were available but we were happy with the ones that came

9 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Sophie, Thank you for your feedback and for taking the time to leave a review. We’re glad to hear you were happy with the samples you received, though we’re sorry that not all options were available at the time. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427.
Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent customer service

The staff, Stephanie initially and then Hamish locally were very helpful. Ive ordered the flooring to be delivered in two days.Stephanie helped identify the flooring that was better quality and in stock locally, so it met our deadline for delivery and our budget. She sent us samples to aid our purchase. Hamish confirmed the availabiliy and pricing and arranged delivery in 2 business days.

20 February 2026
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Reply from Embelton Flooring

Hi Ravi, thank you for the wonderful review. We’re so pleased to hear that both Stephanie and Hamish were able to support you throughout the process. We appreciate you choosing our flooring and are here if you need anything else as your project continues. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent service!

5 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Janna, thank you for the fantastic review. We’re so pleased to hear you’re happy with both the product and the service. We truly appreciate your support and are here if you ever need anything else.
Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Quality and servic

Quality product and great service

18 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Fiona, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Beautiful, affordable & easy to install

The flooring is beautiful! I was a little nervous about laying it myself, but the click system and built in underlay makes it very easy.

6 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Darla, thank you for the amazing review. We’re delighted to hear you’re enjoying your new flooring and that the click system with built‑in underlay made installation easy. If you need any support as you continue your project, we’re always here to help. Warm regards, Embelton Flooring Team

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