Embelton Flooring Reviews 1,377

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. #1 of 2 best companies in Flooring Store
  2. #1 of 1 best companies in Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

23 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bob, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quality flooring, must try.

It's great that you send free samples to customers so they can try them in their homes. Your flooring saplws are of good quality and hepled me decide what thickness of flooring and type I require.

23 March 2026
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Reply from Embelton Flooring

Hi Kat, thank you for the 5-star review. We’re glad to hear you were happy with your overall experience, we agree that choosing your flooring is a big decision and we hope being able to see a sample helps with that decision. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Cheyenne, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Lush & Luxurious

I couldn't recommend Embelton more, from ordering samples to ordering our final lot of flooring the process was seamless and the flooring itself was so simple to install and feels so luxurious.

21 November 2025
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Reply from Embelton Flooring

Hi Tasha, thank you for the review! Providing an overall great service is something we value and it's wonderful to know you had a positive experience! We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product, absolutely no hassles with entire process

Easy to order, delivery was great. On time and carefully packed. Pricing is very reasonable and product is very high quality. Super happy with my order, thank you!

20 March 2026
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Reply from Embelton Flooring

Hi Samantha, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

free good samples

free good samples. very happy with experience.

19 March 2026
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Reply from Embelton Flooring

Hi Lemuel, thank you for the 5-star review. We’re glad to hear your happy with your samples. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived

Samples arrived, exemplary service and advice
Thank you still deciding before next steps

19 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ann, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Fast and free delivery of floor samples…

Fast and free delivery of floor samples with frequent shipping ipdates

17 March 2026
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Reply from Embelton Flooring

Hi Hendrik, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Embelton meets expectations.

From the request for samples to the provision of flooring, Embelton delivered. The samples were close to online pictures and made it easy to match with my kitchen design. Ordering was easy and delivery was timely. Thanks for contributing to my beautiful new kitchen.

5 March 2026
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Reply from Embelton Flooring

Hi Michelle, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Amazing quick response to request for samples

Amazing quick response

17 March 2026
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Reply from Embelton Flooring

Hi John, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Everything was sent as discussed

Everything was sent as discussed

16 March 2026
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Reply from Embelton Flooring

Hi Russell, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Fast delivery good communication

Fast delivery good communication

15 March 2026
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Reply from Embelton Flooring

Hi Peter, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

I received my samples quickly and the…

I received my samples quickly and the quality of the product looks good 👍

15 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bob, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples easy to order and arrived very…

Samples easy to order and arrived very quickly. Product looks really good. Great start to supply confidence

13 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Al, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

the laminate flooring is easy to…

the laminate flooring is easy to install, the delivery is quick and proper, price is affordable

13 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with our products has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived very quickly

Samples arrived very quickly , love the quality of the products , once we have confirmed when the renovations will be complete I will be ordering enough product to do the upstairs and the downstairs

10 March 2026
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Reply from Embelton Flooring

Hi Glen, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Top quality

Easy , fast delivery , great quality flooring

10 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Glen, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered free flooring samples and they…

Ordered free flooring samples and they arrived very quickly. Super easy process and really helpful to see the flooring in person before deciding. Great service.

25 February 2026
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Reply from Embelton Flooring

Hi Jedda, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

We ordered Hybrid flooring samples and…

We ordered Hybrid flooring samples and delivered to us promptly. Highly commendable service.

5 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Arnold, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

My experience with embelton flooring…

My experience with embelton flooring was excellent first contact I think was with Stefanie who was extremely professional.
I will be ordering my flooring from this company,the samples she sent were excellent and that's what the difference is in customer service,outstanding service I would highly recommend embelton flooring.

17 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Nick, thank you so much for the lovely 5‑star review. We’re really glad to hear your experience with us was such a positive one, and it’s great to know Stephanie was able to help you so professionally. We're glad to hear the samples were useful in your decision making. We truly appreciate your recommendation and look forward to helping you with your flooring order. Warm regards, Embelton Flooring Team

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