Embelton Flooring Reviews 1,375

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. #1 of 2 best companies in Flooring Store
  2. #1 of 1 best companies in Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Easy to order

Easy to order. Very competitive price. Quick and reasonable freight cost to Hobart.

7 April 2026
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Reply from Embelton Flooring

Hi Phil, Thank you for your great feedback! We’re pleased to hear you found the ordering process easy and our pricing competitive. It’s also great to know you were happy with the freight timeline. We really appreciate your support and look forward to helping you again in the future. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. Speedy shipping.

7 April 2026
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Reply from Embelton Flooring

Hi Sahra, thank you for the 5-star review. We’re glad to hear your products arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick sending out of samples and…

Quick sending out of samples and response to email for pricing. Much appreciated

7 April 2026
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Reply from Embelton Flooring

Hi Christine, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great communication!

Accidentally sent a wrong sample but friendly communication meant a replacement was sent and received within 48 hours. Great service!

7 April 2026
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Reply from Embelton Flooring

Hi Amber, thank you for the review! Apologies once again for the error with your samples. Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 4 out of 5 stars

The 8mm hybrid planks work really well.

The 8mm hybrid planks work really well with our setup and are very easy to lay. If you like the natural look go for coastal Blackbutt it’s very realistic. Embelton is a good company to work with.

24 March 2026
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Reply from Embelton Flooring

Hi Stephen, thank you for the review! We pride ourselves on the quality of our products and service and are glad to hear that your experience with us has been positive. Coastal Blackbutt was a beautiful choice, one of our top sellers! We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 1 out of 5 stars

Delivery date

I ordered flooring. Estimated arrival time was 8th of April, it’s delaying probably a week they saying but not sure about this as well. And I am chasing this myself calling several times daily, asking them can you email where is the stock now, no response for 3 days. Installation date is delaying for unknown period…

23 March 2026
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Reply from Embelton Flooring

Thank you for your feedback and for sharing your experience. I’ve checked with our team and understand that the delay was communicated as soon as updated information was available, and that you were very understanding during those discussions. While the revised arrival timeframe was subject to change due to delivery factors outside our control, we sincerely apologise for the frustration caused by the delay. We appreciate you raising this and will take it on board to improve our updates going forward. We do hope you are happy with your flooring now that it has arrived. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good price

Good price, very good service, strong recommendations

2 April 2026
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Reply from Embelton Flooring

Hi Jack, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Embelton flooring great experience…

Embelton flooring has a great online store that is easy to use and is one of the few companies that provides delivery services that offer you choice of delivery date. I chose Embelton flooring as I have had their great product in a previous house and it is so good. Great quality and nice product selection. The sale price was a bonus. Once laid I’ll share photos. Thank you for a great experience so far 👍

10 April 2026
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Reply from Embelton Flooring

Hi Susan, Thank you for your lovely feedback. We’re so pleased you found our online store easy to use and enjoyed the flexibility of choosing your delivery date. It’s great to hear you chose Embelton again based on past experience. We’d love to see photos once it’s laid — thanks again for choosing Embelton. All the best, Embelton Flooring Team.

Rated 1 out of 5 stars

not great

not great. ugh the quality was gross.

17 July 2025
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Reply from Embelton Flooring

Hi Kelsey, Thanks for your feedback. We’re sorry the samples didn’t meet your expectations. If you’d like assistance with alternative options, our team would be happy to help. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Prompt

Prompt, free (!) Service. Great looking products. Now to make up our mind.

18 March 2026
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Reply from Embelton Flooring

Hi JR, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Prompt service

Excellent service and delivery of free sample

30 March 2026
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Reply from Embelton Flooring

Hi Bradley, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product at an excellent price

Great product at an excellent price. Highly recommended

30 March 2026
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Reply from Embelton Flooring

Hi Mark, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 3 out of 5 stars

The delivery was a problem took almost…

The delivery was a problem took almost a month to receive the product. Actual product itself is okay.

25 March 2026
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Reply from Embelton Flooring

Hi Ian, Thanks for taking the time to share your experience. We apologise for the extended delivery timeframe and understand how frustrating delays can be. We’re pleased the product itself was satisfactory and appreciate your feedback as it helps us improve.

Rated 5 out of 5 stars

Great product

Very fast delivery of samples, and samples were very representative of online photos. Appears great quality also.

29 March 2026
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Reply from Embelton Flooring

Hi Krystal, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

The samples were delivered really…

The samples were delivered really quickly and large enough to determine what would look best

29 March 2026
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Reply from Embelton Flooring

Hi Susan, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Web top service

Web pages easy to navigate, technical information for each product available. Ordering process straightforward.
Follow up service for delivery and pick-up supportive, helpful service.
Collection efficient and friendly.
#1 on my list for flooring.

26 March 2026
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Reply from Embelton Flooring

Hi Roger, thank you for the review! Providing an overall great service is something we value and it's wonderful to know you had a positive experience! We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Timely and efficient with good …

Timely and efficient with good communication.

25 March 2026
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Reply from Embelton Flooring

Hi, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Five Star

Extremely easy process and great quality flooring.

24 March 2026
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Reply from Embelton Flooring

Hi David, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service

23 March 2026
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Reply from Embelton Flooring

Hi Bob, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quality flooring, must try.

It's great that you send free samples to customers so they can try them in their homes. Your flooring saplws are of good quality and hepled me decide what thickness of flooring and type I require.

23 March 2026
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Reply from Embelton Flooring

Hi Kat, thank you for the 5-star review. We’re glad to hear you were happy with your overall experience, we agree that choosing your flooring is a big decision and we hope being able to see a sample helps with that decision. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

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