While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Decent enough puzzle, the pieces are unique shapes with some nice surprises (cat, fish, anchor). HOWEVER almost every piece has a scorch-mark where the jigsaw has overheated during cutting. It's quite... See more

Rated 3 out of 5 stars

Delivery took longer than expected. The pieces are quite small, so older people with hand issues may find it challenging. They come in a cloth bag, with no large image to work against as a guide; that... See more

Rated 4 out of 5 stars

The puzzles were beautiful when lit together. I enjoyed figuring out how the pieces went together. I was disappointed at first when there wasn’t a big overall picture but i enjoyed the challenge of... See more

Rated 4 out of 5 stars

Vibrant colours, interesting shapes! Love the two we've put together, so far. The medium sized peacock was more of a challenge, we we sat down and met it, fingers on! Disappointed that it came in a... See more

3.0

Average

TrustScore 3 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(257)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not even worth 1 star

Not even worth 1 star. ..I think I will write a letter to Xi Jinping and let him know he has crooks in his country. Still waiting for my replacement puzzle!

1 December 2022
Unprompted review
Rated 5 out of 5 stars

My puzzle came in the time expected

My puzzle came in the time expected. The puzzle came in a nice cloth bag with a picture of the puzzle attached. I am use to a box, but that's fine. All the pieces were there. I saw some negative reviews, and I felt I should offer my own, positive experience. I enjoyed putting the puzzle together, and passed it to my daughter.

20 March 2022
Unprompted review
Rated 1 out of 5 stars

Lies and incompetence

I was told that my order would be delivered in 8-12 days - that was 22 days ago. The tracker said my order had been delivered to Kansas, USA, even though I am based in Southampton, UK. I've chased this up with the company and have been given an order number (that links to a random Chinese website - something about refrigeration, I think) and a shipping number that says it hasn't left China yet. The puzzles were to be gifts for my siblings visiting from Australia. I doubt I will get them in time now. I would not order form this company again.

20 December 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. Do Not Buy. It is a fraud.They sent me the wrong puzzle, the wrong size. And I know I will get little to no compensation or it will come at my cost to return and hope for the best. What crap

26 September 2022
Unprompted review
Rated 1 out of 5 stars

Loved the puzzles but…

Love the puzzles I bought. They are very unique. Started on one puzzle and am missing a couple of edge pieces. Not sure about the others yet. Disappointed because they don’t want to make it right and send me another one. All they offered me was a voucher that won’t even cover the cost of the puzzle. What good is a puzzle without all its pieces? Buyer beware of this company. I guess that’s what I get for buying overseas.

16 September 2022
Unprompted review
Rated 4 out of 5 stars

Beautiful Puzzles

The puzzles were beautiful when lit together. I enjoyed figuring out how the pieces went together. I was disappointed at first when there wasn’t a big overall picture but i enjoyed the challenge of putting it together without one. I did have one piece that wasn’t completely broken. I do think a box would provide better protection.

13 August 2022
Unprompted review
Rated 3 out of 5 stars

Bit disappointed

I was disappointed that it came without a picture of what the puzzle is.

Bought for my daughter, but its hard to do a puzzle when you dont know what it is or how big it is.

12 July 2022
Unprompted review
Rated 2 out of 5 stars

Recently purchased Rabbit and birds…

Recently purchased Rabbit and birds puzzles. Like many others I was disappointed in receiving the puzzles in a drawstring bag with a tiny picture. The Rabbit puzzle was correct but the birds was a shocker. It had broken pieces and all the edges were burnt. Would not buy from this company again. Pity really, because they were lovely bright pictures.Haven't bothered to contact as I won't get my money back.

12 July 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish. Puzzle had much fewer pieces than they advertise. Badly fit together and suitable only for a child. Can't believe the crap comments they come out with when you complain to them. I ordered the large puzzles that were supposed to have 500 pieces, it had 167, they just told me it was the right size and they wouldn't accept as return. Don't waste your money!!

21 June 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing

Disappointing and not cheap! I loved the box in the video - no such luck. Arrived in a plain drawstring bag with a tiny picture. Ordered large as I thought it would be a bigger finished piece, but I think it just means same size, more pieces. Hence the pieces are tiny! The picture with hands in it on the website makes the puzzle look big, but this is deceptive. Haven't put it together yet. Got it for a gift, but won't give it in case of missing or broken pieces. Tried to put a review on the website, but it didn't show... Won't bother trying for a refund- lesson learned.

21 June 2022
Unprompted review
Rated 1 out of 5 stars

Ordered Yin yang puzzles they send me a…

Ordered Yin yang puzzles they send me a rabbit instead !
Emailed them showing all receipts of order etc they replied if I return to that email they will give me a voucher. So not good.
Should have just send what I ordered once they recieved my email STATING incorrect puzzles instead of email back n fourth with voucher . Not professional no neal customer service GENERIC if so.
I ADVICE BE CAREFUL BUYING FROM THIS COMPANY. THEY DONT CARE TO FIX ANY ISSUES THEY FAILED IN

19 June 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look