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El Monte RV - San Francisco Reviews 

108
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TrustScore 4.5 out of 5

4.3

6301 Scarlett Ct, 94568 Dublin, CA, US

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Rated 4 out of 5 stars

Great RV, modern and pretty clean on pick up. Our tour op booked top package with everything included and all the additional insurances which gave us piece of mind. Kitchen kit was use... See more

Company replied

Rated 3 out of 5 stars

No shuttle, uninterested guy who did the tour around the rv. Camper was worn out, window shutters did not close. Engine bay makes lot of noise in the interior.No proper sleeping material. one small b... See more

Company replied

Rated 5 out of 5 stars

Terrific experience with El Monte RV! We rented a 26’ practically new Class C for a long weekend trip. The rental process was very easy, their agent (Milan) did a great job showing us “the ropes”. The... See more

Company replied

Rated 5 out of 5 stars

Our experience at El Monte RV at Dublin was absolutely great. All the employees were super helpful with our struggles as first timers, specially Biscuit, who answered all our questions about the RV, a... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

Making every mile memorable.

Written by the company

Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
Road-Ready Fleet
Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
From Coast-to-Coast
With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.

Contact info

We provide unforgettable journeys.

We work as a team to provide special offers to encourage memories.

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

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4.3

All reviews

(108)

737 reviews in the last 12 months

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Rated 3 out of 5 stars

Disappointed… paid more for updated RV…

Disappointed… paid more for updated RV AND WAS GIVEN OLDER MODEL

31 July 2025
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Reply from El Monte RV - San Francisco

Thank you for sharing your feedback. Guest satisfaction is very important to us, and we’re sorry to hear that your experience did not meet expectations.

Rated 5 out of 5 stars

Great experience

Picking up the motorhome was easy.
Milan really did a great job explaining everything about the motorhome. He was really helpful and super nice.

21 February 2026
Unprompted review
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Reply from El Monte RV - San Francisco

Thank you so much for your positive review! We will share your comments with Milan and the team and let them know to keep up the amazing work. Next time you want to travel by RV we hope that you consider renting from us!

Rated 5 out of 5 stars

Clean, Easy & Great Customer Service

Extremely easy rental process, RV was very clean and in good shape, and customer service for a first time renter was great. Pick up and drop off were super easy and efficient. Would definitely recommend and use again.

1 May 2025
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Reply from El Monte RV - San Francisco

Thank you so much for the amazing 5‑star review! We’re really happy to hear you had such a great experience. Our team puts a lot of care into making every trip special, and it means a lot to know that came through. With so many RV rental choices out there, we truly appreciate you choosing us. We’d love to welcome you back for another adventure!

Rated 5 out of 5 stars

Very very good

Very very good

23 February 2026
Unprompted review
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Reply from El Monte RV - San Francisco

Thank you for your comments! We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!

Rated 5 out of 5 stars

I love it!

I love it!! Very Good

23 February 2026
Unprompted review
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Reply from El Monte RV - San Francisco

Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!

Rated 5 out of 5 stars

amazing

amazing! excellent service from Amy and Milan. RV is lovely and comfy. highly recommend.

21 February 2026
Unprompted review
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Reply from El Monte RV - San Francisco

We're happy to hear that you had such a wonderful experience! We appreciate your kind words and are so glad you enjoyed your RV.

Rated 3 out of 5 stars

RV was nice - Customer Service was horrible

The RV was really nice. It wasn't the highest of quality, but it was new and clean, easy to drive and operate. It met our needs. We would probably rent a little larger one next time, but that was on us not the company.
The check in process was terrible, if I am being honest. We had an appointment to pick up and waited over two hours to even be taken over for paperwork. We drove almost three hours to pick it up, and the whole process took well over three hours with the wait and check in - so 6+ hours total plus the 3 hour drive home.... a whole day just for pick up. I tried to talk to a few employees and they just skirted around us. I believe our RV was not the one they gave us and they had to scramble to find one.... At check in, we had preregistered everything and I was told it wasn't correct and we had to completely redo everything, including charging our card nearly $5,000 that they said they would reimburse. That took a week..... I felt like they were pretty unprofessional at the front desk and when asked about a discount that I had previously entered, they said that was for preregistering..... which we had already done. ..... it was a little shady.
The gentleman and lady that helped us with going over the RV before we left were great.

13 July 2025
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Reply from El Monte RV - San Francisco

Thank you for your feedback. We’re glad the RV met your needs, and we appreciate your kind words about the team. We’re sorry for the delays and confusion during pickup, and we’ll be using your comments to help improve the process.

Rated 5 out of 5 stars
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!

Rated 5 out of 5 stars

Traveling by RV was great

Traveling by RV was great. Whole family enjoyed it. Comfort, leisure, felt like a home on wheels. Can't wait for next family road trip

12 February 2026
Unprompted review
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Reply from El Monte RV - San Francisco

We’re so glad to hear your family enjoyed the RV trip. It’s great to know the RV felt comfortable and gave you that home on wheels experience. Thank you for sharing your feedback. We really appreciate it!

Rated 4 out of 5 stars

Everyone was nice and helpful with…

Everyone was nice and helpful with getting us going.
I wish there was a way to complete the registration and payment process in advance and then have the option to actually pick up the rig at whatever time works best for the trip.

17 June 2025
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Reply from El Monte RV - San Francisco

We’re really glad to hear our team was helpful. Thank you as well for the suggestion about offering advance registration and payment options — feedback like this truly helps us improve. We’re exploring ways to make that process easier, and we appreciate you taking the time to share your thoughts!

Rated 5 out of 5 stars

We had an amazing experience!

We had an amazing experience with El Monte, from booking thru to drop off. We will be using El Monte for our next trip! Thank you to everyone at El Monte Dublin, San Francisco!

10 February 2026
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Reply from El Monte RV - San Francisco

Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Great customer service…

I stopped in to look at two different RV sizes. Milan was so helpful in answering my questions and helping by showing both types I really appreciated it.

2 February 2026
Unprompted review
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Reply from El Monte RV - San Francisco

We're happy to hear that our team was helpful and provided you with the information you needed! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

The best place to rent your Motorhome

Thank you so much for everything.
I rent a motorhome for 3 weeks and the manager and the staff were very welcoming, freindly and helpfull.
The motorhome was perfect and i recommand this place to rent it for your next trip.
Thank you for everything , it was the best holiday of my life
Franck and the twin's family

14 January 2026
Unprompted review
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We're happy to hear that our team made your motorhome rental experience so positive. It's wonderful that the motorhome was perfect for your needs, and we appreciate your recommendation!

Rated 5 out of 5 stars

My family had a great time.

My family had a great experience with the room in the RV.

14 January 2026
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Reply from El Monte RV - San Francisco

We're happy to hear that your family had a great experience with the RV. Thank you for your positive feedback!

Rated 4 out of 5 stars

The RV was very clean and a newer model…

The RV was very clean and a newer model vs other rentals I've used before

13 January 2026
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Dear Issac,
Thank you so much for taking the time to leave us a positive rating. It’s much appreciated!

Rated 5 out of 5 stars

Great RV Rentals

This is the 4th time we rented an RV from El Monte RV and have been very satisfied and delighted with their Vehicles as much as their service.
Each one of their RV's were really good, spacious, in great condition , came with a fully stocked kitchen appliances & cutlery ( which saved us the hassle of packing kitchen wares with us). We rented a size 30 RV this time and it was in a very good condition , very spacious and with good amount of moving space ( even without the slide out expanded). There was a good amount of cabinets, drawers, storage space. The RV also came with a big TV ( which we used as a smart TV using our own HDMI cables and connections), spacious refrigerator, freezer, gas with burners and a microwave.
While giving us a demo of the RV, Mr Milan Gandhi was very helpful, went through each and every feature of the RV at length & very meticulously and also made sure to promptly resolve some minor functionality in the RV that was noticeable to us.
Great Service and Customer interaction by Mr Milan Gandhi !
Overall, it has been a great and satisfying experience everytime we rented an RV from the business and will come back to them again !!

22 November 2025
Unprompted review
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Thank you for choosing El Monte RV for the 4th time! We're thrilled you continue to be satisfied with our vehicles and service. We're glad the RV met your expectations with its spacious design, storage, and amenities. Thank you for the kind words about Mr. Milan Gandhi's thorough demo and excellent customer service. We appreciate your loyalty and look forward to your next adventure with us!

Rated 1 out of 5 stars

Terrible communication

Terrible communication. No reply to emails or calling back after multiple missed calls because we had issues with the RV. We had gas leakage, mirrors that could not be adjusted, and dead batteries almost every day even after hook up it charging them all day by driving. Never again.

3 January 2026
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We’re sorry to hear you had trouble reaching us . We understand how important it is to have prompt support, especially when you're traveling, and we take communication very seriously.

Our customer service team meets weekly as a team to review feedback and to ensure we provide the best possible support. We deeply appreciate you taking time out of your travels to try to contact us and would love to hear more about your experience so we can address any issues and improve our service.

Please reach out to us directly at guest.services.usa@thlonline.com so we can resolve your concerns.

Thank you for your patience and feedback.
El Monte RV Rentals

Rated 5 out of 5 stars

Only thing

Only thing, the coach door had no striping or did not seal when shut leading to extremely loud freeway noise.

4 January 2026
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Reply from El Monte RV - San Francisco

Evan, Thank you for the feedback! We are happy to hear that you had a positive experience, and will note the seal to the branch management.

Thanks,
El Monte RV Rentals

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