El Monte RV - San Francisco Reviews 

I have rented from El Monte several times. Customer service is great. I had no issues with them.

Over all great costumer service at the Dublin (SF) location. We had an issue with an ant problem in the motor home we rented and the smell of cigarette smoke in the over head bunk above the driver and passenger seats. That was a bit disappointing to deal with but overall we managed to have a great trip.

I got exactly what I needed on somewhat short notice. From the communications by email up to dropping off the RV at the end of the trip, everyone was easy to work with.

It was so easy to rent from this location. Very helpful staff. Location was close to my home.
Class C RV was easy to drive. And loved the the extra room with the slide outs. Awning was a plus. And as I camped at a campground with electrical and water, hooking up was easy.

The RV was in good conditions. Everything worked. We had no issues.
Most importantly, I lost my wallet, the cleaners found it, and management report it to me and sent it to me. all the cash and credit cards were there.
This level of honesty and integrity is quite rate nowadays.
Bless you guys
Adnane Bennani

Took time to explain about RV and its features with lot of care and patience.

staff was great , return was great , unit was clean

We enjoyed our experience with Dublin (San Francisco) El Monte RV. We rented an RV for a week traveling to 3 states. The staff was friendly and helpful. The facility is clean and well maintained. I'd recommend this location to friends that wanted to try the RV life for a trip.

1. Pick-up in Denver was effective and pleasant. No problem and very friendly personnel.
2. The ~5 week travel and ~5200 miles were without any problem with the RV! No engine or tires issue and no problems with any of the onboard systems. So I am unable to comment on their 'service' during the trip: there were no problems...:).
3. Return in San Francisco was again very effective and pleasant with nice and friendly personnel.
In summary: great RV and great company.

We rented a Class C motorhome from the Dublin/Bay Area location for an eleven-night family trip with our two teenage sons. The vehicle was handed over with an auxiliary house battery that would not hold a charge. On day one, after a full day's driving, the fridge died within hours and we lost about US$250 of food we had just bought. For eight of the eleven nights the fridge and 12-volt systems were unusable and the generator wouldn't even start. We paid for eleven nights in a self-contained motorhome and were without that core function for eight of them. Our trip was planned as a (at least for 24 hours) self-sufficient off-grid trip through Yosemite to Las Vegas, so the failure also cost us planned day hikes — we couldn't leave the vehicle too long/far because we had to manage power. El Monte's own On-Road Care acknowledged the fault in writing, but we were sent from shop to shop on the road, and the battery wasn't replaced until day eight at another branch. A worn-out battery is exactly what a pre-rental inspection should catch before handing a vehicle to a family for two weeks. The staff we dealt with were polite, but the inspection and maintenance let us down.

Had a great experience with El Monte RV in Dublin, CA. From check-in to the final walk-around, everything went smoothly and professionally. We drove nearly 3,000 miles over 16 days, and the 24-foot RV was updated, comfortable, and performed flawlessly throughout the trip.

We experienced one minor issue when the kitchen faucet began leaking on our last night, but since it happened at the very end of the trip, it wasn’t a significant inconvenience. Other than that, the entire rental process was seamless.

I would definitely rent from El Monte RV again and highly recommend the Dublin location to anyone looking for a hassle-free RV rental experience.

great services

Friendly, and good service!

Very happy with the RV and the service. Amy and Milan were both very helpful, and the ladies on the phone really worked with us to give us the best rate. Nice new rv everything went super well. Thank you!!

The staff is service minded and does her utmost to solve (small) inconveniances which we encountered with our motorhome.

Almost Everything Was Perfect. Bedding was old and in bad dhapey. Had I know I would have only bought at Walmart and not pay for a rent of old and torn bedding and towel.

The reserved size (small) was not available for pick-up and that was a major issue once my reservation at yosemite had a size restriction (i was at an exit and there was a Huge tree on the back of designated camping spot). The manager simply said that was nothing he could do so i refused the leave with the medium RV. That delayed my whole trip in one day since que outside agency i hired found a small RV até Road Bear, which i picked up the next day.

I am writing to formally express my disappointment regarding the RV we rented from your company and the way this situation was ultimately handled upon return of the vehicle.

Reservation Reference: XQB673876-1

From the very first night of our trip, the RV presented serious battery issues. A battery alarm continuously sounded throughout the entire night, making it extremely difficult for us to sleep and causing a very stressful and uncomfortable start to our vacation.

The following day, we contacted your support team multiple times in order to solve the issue. Unfortunately, the assistance initially provided was extremely poor. On two separate occasions, we were instructed to drive to auto parts stores so the battery could supposedly be checked and repaired. The first time we were sent to AutoZone, and the second time to O’Reilly Auto Parts. In both cases, the staff informed us that they do not service RV batteries and only work with standard engine batteries. As a result, we wasted several hours of our vacation driving between locations and trying to resolve a problem that should never have existed in the first place.

What was especially frustrating was that after the first failed attempt, the exact same mistake was repeated a second time. This caused a great deal of unnecessary frustration and stress. You can verify all of this in the conversations and calls we had with customer service, where it became very clear how upset we were with the handling of the situation and the lack of an effective solution.

Fortunately, during our third attempt to seek assistance, another phone agent handled the situation professionally and in the way we originally expected from your company. This agent personally contacted an RV repair workshop, spoke with them directly, asked them to wait for us because it was already late in the day, and arranged for the batteries to be replaced properly. The repair shop changed the batteries and billed the repair directly to your company. We truly appreciate this agent’s effort and professionalism. However, this effective solution only came after two failed attempts that ultimately caused us to arrive approximately five hours later than planned to Yosemite.

This situation had a significant negative impact on our trip. We traveled all the way from Argentina and spent a considerable amount of money for this vacation. Due to these delays and inconveniences, we lost valuable vacation time during what was supposed to be a once-in-a-lifetime experience.

Additionally, because the battery system was malfunctioning, we were forced to run the gasoline generator for extended periods of time simply to prevent the battery from dying completely and to avoid losing the food stored in the refrigerator. This caused us to consume considerably more fuel than expected, creating additional expenses and inconvenience that were directly caused by the defective condition of the RV.

When we returned the RV and explained the entire situation, we were informed that the compensation offered would only be approximately $90, justified as the equivalent of one rental day. Respectfully, we do not believe this is a fair or reasonable resolution.

While the base daily rate may have been around that amount, the actual total cost of the rental was approximately $1,600 once insurance, fees, and additional services were included. More importantly, the issue was not simply the loss of a few hours. The reality is that we were given an RV with mechanical issues from the very beginning, suffered a sleepless night, lost valuable vacation time, incurred additional fuel expenses, and received ineffective support throughout the process.

We are not seeking anything unreasonable, but we do believe the compensation offered does not adequately reflect the seriousness of the inconvenience and the negative impact this had on our trip. We respectfully ask that you reconsider the amount refunded and provide a more appropriate compensation for the overall experience.

We look forward to your response.

Everything went well, service is great! I would rent a camper here again for sure! :)