El Monte RV - San Francisco Reviews 70

Very happy with the RV and the service. Amy and Milan were both very helpful, and the ladies on the phone really worked with us to give us the best rate. Nice new rv everything went super well. Thank you!!

The staff is service minded and does her utmost to solve (small) inconveniances which we encountered with our motorhome.

Almost Everything Was Perfect. Bedding was old and in bad dhapey. Had I know I would have only bought at Walmart and not pay for a rent of old and torn bedding and towel.

The reserved size (small) was not available for pick-up and that was a major issue once my reservation at yosemite had a size restriction (i was at an exit and there was a Huge tree on the back of designated camping spot). The manager simply said that was nothing he could do so i refused the leave with the medium RV. That delayed my whole trip in one day since que outside agency i hired found a small RV até Road Bear, which i picked up the next day.

I am writing to formally express my disappointment regarding the RV we rented from your company and the way this situation was ultimately handled upon return of the vehicle.

Reservation Reference: XQB673876-1

From the very first night of our trip, the RV presented serious battery issues. A battery alarm continuously sounded throughout the entire night, making it extremely difficult for us to sleep and causing a very stressful and uncomfortable start to our vacation.

The following day, we contacted your support team multiple times in order to solve the issue. Unfortunately, the assistance initially provided was extremely poor. On two separate occasions, we were instructed to drive to auto parts stores so the battery could supposedly be checked and repaired. The first time we were sent to AutoZone, and the second time to O’Reilly Auto Parts. In both cases, the staff informed us that they do not service RV batteries and only work with standard engine batteries. As a result, we wasted several hours of our vacation driving between locations and trying to resolve a problem that should never have existed in the first place.

What was especially frustrating was that after the first failed attempt, the exact same mistake was repeated a second time. This caused a great deal of unnecessary frustration and stress. You can verify all of this in the conversations and calls we had with customer service, where it became very clear how upset we were with the handling of the situation and the lack of an effective solution.

Fortunately, during our third attempt to seek assistance, another phone agent handled the situation professionally and in the way we originally expected from your company. This agent personally contacted an RV repair workshop, spoke with them directly, asked them to wait for us because it was already late in the day, and arranged for the batteries to be replaced properly. The repair shop changed the batteries and billed the repair directly to your company. We truly appreciate this agent’s effort and professionalism. However, this effective solution only came after two failed attempts that ultimately caused us to arrive approximately five hours later than planned to Yosemite.

This situation had a significant negative impact on our trip. We traveled all the way from Argentina and spent a considerable amount of money for this vacation. Due to these delays and inconveniences, we lost valuable vacation time during what was supposed to be a once-in-a-lifetime experience.

Additionally, because the battery system was malfunctioning, we were forced to run the gasoline generator for extended periods of time simply to prevent the battery from dying completely and to avoid losing the food stored in the refrigerator. This caused us to consume considerably more fuel than expected, creating additional expenses and inconvenience that were directly caused by the defective condition of the RV.

When we returned the RV and explained the entire situation, we were informed that the compensation offered would only be approximately $90, justified as the equivalent of one rental day. Respectfully, we do not believe this is a fair or reasonable resolution.

While the base daily rate may have been around that amount, the actual total cost of the rental was approximately $1,600 once insurance, fees, and additional services were included. More importantly, the issue was not simply the loss of a few hours. The reality is that we were given an RV with mechanical issues from the very beginning, suffered a sleepless night, lost valuable vacation time, incurred additional fuel expenses, and received ineffective support throughout the process.

We are not seeking anything unreasonable, but we do believe the compensation offered does not adequately reflect the seriousness of the inconvenience and the negative impact this had on our trip. We respectfully ask that you reconsider the amount refunded and provide a more appropriate compensation for the overall experience.

We look forward to your response.

Everything went well, service is great! I would rent a camper here again for sure! :)

I was in vehicle #35817 when I received it, it was dirty, the floors were dirty, the cutlery was sticky.

In addition to that, the employee who greeted me was unwilling to explain the proper functioning of the vehicle.

But the worst part wasn't that, but rather when, after driving for a couple of hours, I arrived at my first campsite. As soon as I turned off the truck and was relying solely on the battery power, everything failed.

The lights flickered after 15 minutes, and when it started to get cold and I tried to turn on the propane heater, it only came on for 5 seconds before shutting off completely. No more lights, no more refrigerator, and no more heater.

It was a very cold night, and you could really feel it inside the truck.

My wife, my 3-year-old son, and I spent a very cold night. The next morning I called the roadside assistance number and they told me to go to a place 15 minutes away to have the batteries changed, but they didn't have them. So they told me the best option was to drive 30 minutes in the opposite direction from where I was continuing my trip to a workshop where they could change the batteries.

I did this, losing approximately 3 hours between going there, waiting for them to change them, and returning the way I was going. I wasted vacation time and money, not only on fuel but also on the food in the refrigerator that spoiled due to the lack of power.

After all that, the trip went normally and the truck worked correctly.

Now, when I went to return it on May 3rd, another problem started. Apparently, the rear bumper has a very small dent, which I don't remember when it happened since I hadn't noticed it.

To summarize, they charged me $1200 for the rear bumper damage, even though I had VIP insurance

But for delivering a dirty truck, spending a freezing night with my family without electricity, having to throw away food, spending money on gas to drive back and forth to replace the batteries, and losing half a day of my vacation, they're only refunding me $90 in compensation.

It seems very unfair that if I have to cover the excessive costs of the bumper repair, the company, El Monte, won't take responsibility for all the lost time, money, food, cold, and stress that my family and I endured.

Service with a smile an lot of humor. It was very professional and quick. Everything was well arranged and the RV was clean and everything was working properly!

Would never use them again. Very sleazy and unethical

We had an incredible trip! The staff of El Monte RV is very kind and friendly. They helped us quickly with any problems. The RV was modern and as described. I highly recommend them for any trip in the US.

Very good RV company. There's a lot of additional fees usually, which is fine. The RV is a little bit older than their partner Road Bear RV but all in all it is a great experience, with a nice location and a nice dealership

Perfect service by Safy and Milan before we went away!!

Terrific experience with El Monte RV! We rented a 26’ practically new Class C for a long weekend trip. The rental process was very easy, their agent (Milan) did a great job showing us “the ropes”. The RV was well appointed, and very easy to drive. We had been talking about renting an RV for years, so glad we decided to go with El Monte, looking forward to our next RV adventure!

We had the pleasure of renting an RV from El Monte in Dublin, CA. We were met by positive, smiling and well-meaning employees and they gave a thorough introduction to all the technical and practical aspects of the RV. When we returned it was a fast and smooth process, very professional. We can only recommend this company.

We rented our first RV for the spring break. Maya and Safi patiently explained all the features of the RV to make us feel comfortable. Super clean and nice facility and nice staff.
The RV drop off was quick. I would definitely rent from this place again in the future. Thank you.

My experience was really good, the workers especially Milan and the woman at the desk (i don’t remember her name…) were really nice and helped us for our trip and introduced us well in the RV. Next time definitely El Monte RV San Francisco again, Thank you!

My experience was really great. Milan was really friendly and I understood everything in our RV. We had a great time with the RV

Was a Perfect Trip with a nice RV from El Monte in San Francisco. The team was very kind and we had a great time

Very convenient and good price

Pick up and drop off was easy, they show all the steps on how to use the RV, was clean and ready for pickup at agreed time. Staff is kind and knowledgeable of products. Would definitely rent again.