Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful appearance and high quality of the products, often noting perfect engraving and flawless finishes. Consumers consistently highlight the excellent and efficient service, appreciating the helpful staff and smooth exchange processes. People consistently mention the fast and prompt delivery, with many orders arriving quicker than anticipated. However, some customers noted concerns regarding product quality, reporting rings developing scratches quickly, not matching descriptions, or having UK hallmarking issues. Sizing was also inconsistent for some, with rings occasionally arriving too small or too large, even after professional measurements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, lovely... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard, build, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, first-class, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(332)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend

Attentive customer service, easy communication and great products.
My partner and I found our ideal wedding rings and we couldn’t be happier with the quality. Would recommend and will be a returning customer.

24 August 2025
Rated 1 out of 5 stars

Really upset about the poor quality.

Bought matching white gold wedding bands in June for our marriage in August. The product was:

His & Hers 3&5mm 9ct White Gold D Shaped Lightweight Wedding Ring Bands

At time of writing these cost us £300, we weren't expecting amazing but what we actually got what looked and felt like £30 argos rings. For reference these are now listed on Elma website for £368 with engraving. I pity the people who purchase this product. Aside the fact of it's highly inflated price, the quality is poor and very disappointing.

We have worn our rings since 3th August, we have in that time been on holiday 1 week and at home 1 week. Neither of us have been at work or done any manual labour. Our rings look atrocious in just a few weeks they have scratches all over them. Mine looks like I've thrown it on gravel and kicked it about. £300! I've never felt so ripped off and I'm debating further action.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

My order was delivered promptly and I…

My order was delivered promptly and I then realised that I ordered the wrong sizes. I send them back on Saturday morning and I have received my rings today Tuesday .
Great service team thank you.
Happy customer

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!
Ordered gents ring Friday received today (Tuesday)
Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line
4 days later, saving well over £100 i found Elma Jlrs. BRILLIANT SERVICE BRILLIANT QUALITY BRILLIANT PRICE....Well impressed

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We needed to exchange our rings twice as they didn’t fit but this was done very quickly with no fuss. I would use Elma jewellery again.

12 August 2025
Unprompted review
Rated 4 out of 5 stars

Court shape? Should size up

Easy to order. Look wonderful. My only disappointment is they are very slightly smaller. All my rings are the size I ordered. I got a jeweller to measure and they are a little bit less than the measurement but I was told it could be due to the band shape. I have never worn a court. They do fit but very little wriggle room.

25 July 2025
Rated 5 out of 5 stars

Elma Jewellery are amazing

Elma Jewellery are amazing. Highly recommend, customer service is amazing. Our wedding rings are exactly what we wanted. I had to exchange mine and there was no fuss no problems they did it straight away.
2 very happy customers.
We will definitely use again !!!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Gold wedding bands

Bought our wedding bands from Elma jewellery, very happy! Trusted company and great with communication if you need to get in touch. Will definitely be buying from here again, plus the postage is tracked and signed by Royal Mail so you shouldn’t have any issues!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Wedding rings set

Ordered his and hers white gold wedding ring set and very happy with the rings, came in the additional presentation box we ordered and look amazing, well made and absolutely love them , thank you

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Meet expectations

The ring was exactly what I expected it to be. I am a size N and it fits perfectly. I bought the cobalt 4mm plain band.

21 June 2025
Rated 5 out of 5 stars

Eternity ring

The ring is beautiful and complements my other rings. Arrived within a few days. I would recommend this company.

26 May 2025
Rated 1 out of 5 stars

Its a shame I am having to write this…

Its a shame I am having to write this review.

We ordered our wedding rings through Elma Jewellery.

We gave the company the sizes required, when we got them neither fitted.

We took them to a local independent Jewellery shop who sized the rings for us and informed that both rings were different sizes and not what we ordered.

We decided to have the jeweller resize them at a cost of £50.

I asked Elma if they would like to contribute to the cost, they have failed to reply.

I would advise caution ⚠️ before ordering.

23 May 2025
Rated 4 out of 5 stars

Ordered gold and opal necklaces x 3 for…

Ordered gold and opal necklaces x 3 for my daughter's.
One arrived the next day and was stunning, but it's brilliance was clouded by the fact that two necklaces were missing.
I contacted Elma jewellery and Simon explained their new system had incorrectly selected one necklace. Simon sorted the issue and the necklaces were here within 3 days.
Fabulous jewellery and fantastic customer service.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Me and my husband bought our original…

Me and my husband bought our original wedding bands from here, and sadly he lost his...I didn't think we could replace with the same as it was a his and hers set....but the options and extras on offer on this site meant I could indeed replace it. After I placed my order for the replacement it was a Friday, I received the ring on the Saturday and was extremely happy with it....the sizes are exact and obviously very fast delivery too, which helps massively. I am very happy with both purchases from Elma and will use again if need to without hesitation.

23 May 2025

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