Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful appearance and high quality of the products, often noting perfect engraving and flawless finishes. Consumers consistently highlight the excellent and efficient service, appreciating the helpful staff and smooth exchange processes. People consistently mention the fast and prompt delivery, with many orders arriving quicker than anticipated. However, some customers noted concerns regarding product quality, reporting rings developing scratches quickly, not matching descriptions, or having UK hallmarking issues. Sizing was also inconsistent for some, with rings occasionally arriving too small or too large, even after professional measurements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, lovely... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard, build, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, first-class, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Replied to 75% of negative reviews

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4.7

All reviews

(332)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent company, stunning jewellery

I have used this company twice, once for our wedding rings which when they came were beautiful but we needed to exchange one for a bigger size and the company were amazing with helping to sort this and it’s was returned and replaced with days! The second was when my son bought me a ring for my birthday which again was a beautiful piece of jewellery and it fitted perfectly!
Ordering is simple and delivery is fast, would highly recommend you won’t be disappointed 😊

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Wedding Bands

This was a very important purchase for me, the wedding bands for my only daughter and her to be husband. I live in the USA and naturally I was very hesitant to purchase from a company across the ocean.
I was reassured by the knowledgeable and kind professional help I got from the customer service at Elma Jewelry. The rings are beautiful. I hope many of you can enjoy a positive experience like the one I had. I recommend Elma Jewelry. I give them 5 very deserved stars.

7 April 2025
Unprompted review
Rated 4 out of 5 stars

Wedding ring experience

I recently brought a platinum wedding ring for myself, I ordered on Wednesday afternoon and the ring was with me Friday, unfortunately it didn't fit well so I rang and arranged to get the next size up, I sent my ring back and had the new one by the following Saturday. Very helpful and very happy with the product.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Great hastle free experience

Great customer service. Ordered two wedding bands from Elma - they added an additional size to the website and supported with a hustle free exchange to a different size.
Very pleased with the price and experience. Jewelry shopping is something I'm nervous about shopping online for - especially not with a high street brand. So very glad I did.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Replacement wedding bands

We ordered 2 silver wedding bands for everyday as my original set are now too big. Super fast service and communication however we needed to exchange sizes. This was no problem and they were exchanged within a week, which included a bank Holiday!
Definitely recommend EJ, love my new wedding bands. Good quality at a great price.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

My Fiancée Is Over the Moon!

I ordered a titanium and cubic zirconia engagement ring from Elma Jewellery, and I couldn't be more pleased with the entire experience. The ring arrived on time and exceeded my expectations in terms of quality and craftsmanship. My fiancée is absolutely over the moon — it’s exactly what she wanted.

She’s someone who values meaning and integrity over price tags, and this ring was perfect. We both believe it’s not about the cost but the true value of the item — and Elma delivered beautifully. The finish is elegant, the stone sparkles just right, and the whole piece feels sturdy and well made. Highly recommend for anyone looking for quality, affordable, and meaningful jewellery.

22 April 2025
Rated 1 out of 5 stars

ZERO COMMUNICATION, BE WARY

Just cannot get hold of anyone at Elma. Endless phone calls and that is before I have placed an order, over many weeks. Very dubious about spending a lot of money when you cannot get support. Be great if you would return calls.
No idea what happens if there is a problem after you order, as I can't get support up front for my purchase.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

WOW" What more can I say

WOW" What more can I say? Beautiful, Fits Perfect, Top Quality, Fast Delivery, Great Value for money, "WOW" I Highly Recommend this Ebay seller. I will be buying more from them. "WOW"

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent rings and customer service

Brought mine and my wifes rings from here. The box they come in is very smart! When we got them they were a size too small as we didn't know the court shape was slightly smaller that the D Shape. Rang up to check about returns person on the phone was great. Sent them back for the free return, got the next size up and they fit perfectly. The rings themselves are gorgeous.
Rings are excellent as is the customer service, would highly recommend

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value

We ordered a pair of wedding bands, the ordering process was simple and delivery was very prompt. The rings themselves are perfect, and fantastic value for money. What a great company to deal with.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

We have decided to order our wedding rings from Elma Jewellery, as the designs were beautiful. When the rings came, they looked fantastic but unfortunately, they were a bit too tight. When we contacted the shop and the response was immediate. We have sent our rings back and received a new set literally next day. Great service! Very happy customers :)

22 March 2025

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