Ellie Grace Jewellery Reviews 508

Very happy with bracelet and experience of dealing with customer service. A very caring company thank you.

Very happy with the bracelet I purchased for my 18yr old grandson. Ordered it on the 8/3 and it arrived the 13/3. Living in Cairns it arrived in Time for his birthday the 17th. And he absolutely loved it. Very happy with packaging. Will purchase again 😁

I have purchased several pieces from Ellie Grace. I was very happy with them. Very good quality, at a reasonable price. My daughters bracelet was so pretty, i loved the design. Fast delivery as well.

What an amazing, personal, kind small company to do business with. Quick delivery and customer service go over & beyond to help you find the right gift for that special someone and it’s all customisable with the sentimental and personal wording. This is my fourth purchase from them and their jewellery is of great quality and their gift cards make it such a sentimental & personal gift. Can’t recommend them more highly.
A++++++++++++++++++++++++++++++++++++

beautiful braclet

My item was absolutely beautiful I just love it .also step by step with progress as I had it engraved fast delivery .thanks so much I no dout will be buying other items from you 😀

I purchased a beautiful bracelet from their collection and unfortunately it broke, so after commenting on a post they put up they contacted me immediately and wanted to know the details, after explaining the situation they sent me a replacement immediately and have stayed in contact with me to make sure I am happy with their product and that everything is ok. I cant say how truly impressed with their customer service and care I am. Thankyou so much Ellid Grace, you're a wonderful business that truly cares about their product and customers.😍

This seller is first class very helpful and I love the men's leather braclet I bought for my grandsons birthday ,
It arrived on time and it was a very good price .

The quality of my purchase was excellent and communication during the purchase was great my son loved his birthday gift
Thank you

Bought a piece of jewellery for my partner. Perfect size. She loves it!
Due to it being a custom piece delivery was a little longer than anticipated. But perfect communication! I was notified of rough timing and our jewellery arrived.
I highly recommend elliegrace and look forward to purchasing again

Even though I had to wait as everyone deserves a holiday they kept up communications and honestly the bracelet is perfect

Very quick to deliver and very beautiful.

The customer service is absolutely brilliant. Chrissy helped me with my purchase also emailed me back with every question I had ,which was quite a few . She was so helpful and made sure I was satisfied with everything .
I would highly recommend this company Elliegrace .

The only fault I had with the product was it arriving late about 2 weeks after my wife’s birthday, I messaged a few times to the company and they said it would be on its way. When the product arrived I was very pleased with the quality and how it was presented in its lovely presentation box, there was a light inside the lid which when opened lit up and made the necklace more stunning, my wife was thrilled with it. Would use the company again but would have to improve on delivery dates.

Very easy website to buy from I purchased one of the leather bracelets for a grandson the quality of the materials are excellent but one word of advice don’t rush. Give yourself plenty of time to order and to receive the item. I think these items are made to order are not off the shelf items so give yourself at least a month to order and receive. With the quality of the work and materials the price is excellent

Beautiful Bracelet, very pleased with how it’s presented in the white box, Also communication between myself and customer service was excellent, kept me informed on delivery etc. Thank you .

Was easy to place an order and pay for it. Arrived safely and well packaged. Communication re the order was excellent.
A lovely bracelet and sure to be loved. Thankyou.

Avoid this company! I purchased a bracelet on 10 Feb and expected to receive it within a week. After 2 weeks I queried the delay. I was inforned tge factory where made was closed for 2 weeks but my hracelet would be sent asap after that time! At which point i asked is it being made in China? The answer was yes!
Chinese NY ended 2 weeks ago but I still have not received it!
I asked for a refund. I did NOT get a response!
I have requested once more for a refund - I no longer want the bracelet! It's too late! I believe they are a SCAM.

Rather a long wait but the bracelet did arrive and I am delighted with it.the company were quick to respond to my queries and were courteous and helpful. My grandson is delighted with his bracelet.

Okay so my son loved his gift but he wasn’t wearing because he couldn’t open it, there was nothing wrong with the product it was a miscommunication and he didn’t really read the instructions properly nor me 🙄.
The great thing is that your support line was excellent and very helpful and swift in returning my email. They sent a video and the problem solved. Thanks so much the quality of your product is excellent and I’ll be buying my gifts from you in the future 👍