Extremely disappointing
Extremely disappointing – avoid
I am extremely disappointed with my experience with Elite Beds.
I purchased a bed from Elite, and within just two days of normal use, both side boards gave way and the headboard became bent. This is completely unacceptable for a brand-new bed and raises serious concerns about the quality and durability of the product.
I contacted Elite to try to resolve the issue, but unfortunately I have been ignored/blocked rather than being offered a reasonable solution. I would have expected a company to stand behind a product that has failed so quickly, particularly when the fault is clearly not the result of normal wear and tear.
I am now having to pursue the matter through other channels to try to obtain the refund or remedy I am legally entitled to.
Based on my experience, I would not recommend Elite Beds. The quality of the bed has been extremely disappointing, but even more disappointing has been the lack of customer service when something went wrong.
A brand-new bed should not fall apart after two days. Customers should not have to chase a company for help when the product is clearly defective.