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Elia Reviews 151

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality of the products, describing them as beautiful, well-made, and comfortable, often exceeding expectations. The packaging is frequently praised for its beauty and the thoughtful inclusion of small, delightful extras like stickers, flowers, and scrunchies, enhancing the unboxing experience. Reviewers also highlight the excellent customer service, noting prompt, clear communication and helpful, accommodating staff who resolve issues efficiently. Many appreciate the subscription as a monthly treat, providing a confidence boost and introducing them to new styles and colors. However, some customers experienced issues with sizing, finding items to be inaccurate or not true to size, leading to discomfort or unsuitability. There were also instances where customers received identical items in consecutive boxes or colors that did not match their preferences, despite specifying them. A few people were dissatisfied with the perceived quality of some products, suggesting they could be found cheaper elsewhere, and some noted delays in order delivery.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, comfort, and beautiful designs of the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the fantastic quality of... See more

Subscription

People report ambiguous experiences with subscription, with many reviewers expressing delight and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

This time was okay but I keep getting sent thongs when I can’t wear them and have asked for the knicker …so sometimes I can’t wear the set and pay for just the bra instead of the set.

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've had great experience with this…

I've had great experience with this company. When my first order came and I realised it was the wrong size, they were easy to contact and changed it for me . Since then they fit me perfectly. The underwear is of great quality and always come packed with care.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

The most recent box I have recieved has…

The most recent box I have recieved has been by far my favourite ! It was beautiful.
This is box number 4 I believe ! Only once was I slightly disappointed with 2 pairs of underwear being sized a lot smaller .. however as women we know what women’s sizing is like !
The company had a blip during a move but kept myself and others informed of this via email.
I continue to recommend to anyone that listens as it really is a lovely treat receiving a new underwear set every month and so reasonably priced .. plus my daughter is loving her new collection of hair scrunches !

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Treat yourself

I have nothing bad to say about this company, I am a smaller girl so I do not have any issues with the sizes. Everything comes packaged beautifully with a scrunchie and other little bits, such a nice surprise every month.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered a 40E and when I got it I could tell it wasn’t my size but I tried it on anyway. Wouldn’t go near me so I tried to double check the size to see they had cut the tag off so I couldn’t see the size or supplier which was suspicious. I contacted them for a refund and they were taking forever and ignoring me so I cancelled my subscription and still waiting for a refund months later very unprofessional. Also gave it to my friend who is an A, fits her perfect.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL DO NOT BUY

AWFUL DO NOT BUY

I purchased an order from this place on 29/08/24 after seeing them on tiktok. The website stated 2-3 day delivery and the underwear was fairly priced. A week later it hadn’t been dispatched so I contacted them and they said it would be dispatched the following day… lies! Another week had done by and it still had not shipped. After 3 weeks from when I ordered I threatened to cancel my order through my bank and then all of a sudden my order was shipped.

When the underwear did finally arrived it was awful. I had ordered two sets in a 32D. One was more like a 36A and the other was like a 30D. The items were poorly made with uneven sewing and fraying everywhere.

I requested a refund immediately after receiving the items and again it takes forever for someone to reply. I had to threaten to contact my bank again. It’s now 21/10/2024 (nearly 2 months after my order was placed) and I still haven’t received my refund

21 October 2024
Unprompted review

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