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Elia Reviews 150

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the products, describing them as beautiful, well-made, and luxurious, often exceeding expectations. The lingerie sets are frequently highlighted for their perfect fit and ability to boost confidence, with many appreciating the variety of colors and designs. Reviewers also love the thoughtful packaging and the inclusion of little extras like scrunchies, flowers, and other treats, which make the unboxing experience special. The customer service team receives high praise for being helpful, patient, accommodating, and quick to respond, resolving issues efficiently. However, some people were dissatisfied with the subscription, noting issues with receiving identical items in consecutive boxes or items that did not match their style preferences. A few other people also felt that the sizing was inaccurate, leading to items that did not fit as expected, and some mentioned delays in order delivery. There were also complaints about the quality of some products, with some reviewers suggesting they were similar to cheaper alternatives from other retailers.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful, high-quality lingerie sets... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the lingerie as beautiful,... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing delight and satisfaction with... See more

Customer service

Customers had positive experiences with customer service, often describing it as fantastic, amazing, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers received their orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I re... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely cute lingerie

Lovely cute lingerie, was so blown away by my first box, underwear was beautiful size was perfect! Even had some cute little extras in the box too coffee bag, scrunchie and chocolate. Can’t wait for my next box to arrive! Xx

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I recieved my first box and I was blown…

I received my first box and I was blown away by the quality and ideal self care treat. The set I received was beautiful and the additional touches like the scrunchie and tea sample was so nice.
Can't recommend enough for a little treat for yourself and a pick-me up

9 January 2025
Unprompted review
Rated 2 out of 5 stars

Inconsistent and wrong sizing

The idea is good and the lingerie is nice. However, I have received the wrong size twice now. I had to pay the postage in order to get an exchange for one of the boxes. The second one I have reported but it seems they will not do anything about it. I am not sure what's the point of paying £24.99 for a mystery lingerie box if the items don't fit and the sizes are inconsistent. None of the bras actually had a size tag either, it has been cut off. If this could be sorted, it would be a good service, but in the present circumstances it's not worth it.

6 January 2025
Unprompted review
Elia logo

Reply from Elia

Hi! We're so sorry to heard that, please get in touch with us again at info@elia.boutique, and we'll be happy to arrange replacements for the sizing issues and rectify this for you, as we certainly want a better experience for you! Thank you for your review, and for being a part of Elia

Rated 5 out of 5 stars

Absolutely stunning box sets

Absolutely stunning box sets. I have subscribed to the monthly set and so far each box has been amazing. Perfect fit with good quality material that is very soft on the skin. Plus a whole lot of extra goodies that come with the box as well, which make for the perfect 'me day' when you just need to look after yourself. Will keep my subscription until I have every set!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

customer service and quality

so this company is very good and run by very kind happy and helpful people, i got an order which was the monthly subscription mystery boxes and it was beautiful but i had picked the wrong size and had to get the sizing changed due to it being a monthly subscription however you cant do that on the website which i would say is the only flaw alas the customer help email were very understanding and helpful showing me that they really do care about their customers and the quality they will experience with their brand cant wait for my next box x 14-11-24
update XD so not only did i get a refund for my first box but they sent me a whole new set so i got two this month and the new sizes fit perfectly, even prettier than my original package, very very very pleased with this company with the people and the items received 26-12-24

14 November 2024
Unprompted review
Rated 5 out of 5 stars

This has been my favourite purchase of…

This has been my favourite purchase of 2024, and will continue to keep getting this throughout next year! I love love love the company. The people are lovely the sets are stunning. 10/10 and have recommended to my friends also! So worth the price.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Sizing way off

My husband got me a set from here, opened it and could clearly see it wouldn’t fit. The cup size is well off and it didn’t even have a size label in to show the sizes. Odd not to have a size label, the box was full of random stuff eg coffee bags, plastic leaves and scrunchie, didn’t understand the reason behind plastic leaves it was just not needed. Wouldn’t ever use again. Waste of money

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

I have struggled to find underwear that’s as comfortable while making me feel so confident. The lingerie is great quality and is totally true to size so have no fear when ordering from Elia. Cannot recommend enough xx

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie, great sets well presented and priced, brought for my wife she looks stunning in the new sets every month great service

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Oh la la!

I have just received my 2nd subscription box and absolutely love it! In my first box, the knickers were a bit on the small side so I contacted customer service who promptly replied and updated the size for me. I also love the little treats in the box too. Would recommend for treating yourself or your significant other.

13 November 2024
Unprompted review

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