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Elia Reviews 150

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the products, describing them as beautiful, well-made, and luxurious, often exceeding expectations. The lingerie sets are frequently highlighted for their perfect fit and ability to boost confidence, with many appreciating the variety of colors and designs. Reviewers also love the thoughtful packaging and the inclusion of little extras like scrunchies, flowers, and other treats, which make the unboxing experience special. The customer service team receives high praise for being helpful, patient, accommodating, and quick to respond, resolving issues efficiently. However, some people were dissatisfied with the subscription, noting issues with receiving identical items in consecutive boxes or items that did not match their style preferences. A few other people also felt that the sizing was inaccurate, leading to items that did not fit as expected, and some mentioned delays in order delivery. There were also complaints about the quality of some products, with some reviewers suggesting they were similar to cheaper alternatives from other retailers.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful, high-quality lingerie sets... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the lingerie as beautiful,... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing delight and satisfaction with... See more

Customer service

Customers had positive experiences with customer service, often describing it as fantastic, amazing, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers received their orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I re... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Superb company.

Superb company.
Lovely products that my wife is very pleased with.
Every delivery has been beautifully packaged with lovely attention to detail.
Great communications - when I first placed my order I inadvertently paid twice, and they contacted me immediately to ask if this was intentional and then refunded the second payment on the same day.
Could not recommend highly enough.

5 June 2026
Unprompted review
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Reply from Elia

Hi Billy,

Thank you much for your kind review. I'm so glad that we were able to pick up and sort the issue out for you quickly. I will get your next order put aside for you ready next week :) and of course if you ever need to change anything or need help with anything just let us know. Love Elia xox

Rated 5 out of 5 stars

great all round treat

the quality of the garments are fantastic and i also think value you for money is right up there also

delivery couldn't be simpler
choice is amazing as my GF id DD not that easy to find such garments

4 June 2026
Unprompted review
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Reply from Elia

Hi Joseph, thank you so much for your review. We are so glad to hear you and your GF are loving the boxes. If you ever have any issues or need to change anything just let us know :) x

Rated 5 out of 5 stars

Amazing customer Service

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL! Had some issues with billing. Sorted. Asked about changing style. Sorted. But even better than that, they communicated clearly and promptly, which I appreciate even more as a customer. Have cancelled my subscription for now as my wife is pregnant, but would like to see more variety of designs and style upon our return.

2 June 2026
Unprompted review
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Reply from Elia

Hi Aaron! Awwww thank you so much for your kind words, we are so happy to have had you as a loyal customer for so long. We hope to see you again in the future and congratulations to your wife and yourself on the pregnancy! Love Elia xox

Rated 4 out of 5 stars

This time was okay but I keep getting…

This time was okay but I keep getting sent thongs when I can’t wear them and have asked for the knicker …so sometimes I can’t wear the set and pay for just the bra instead of the set.

1 June 2026
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Reply from Elia

Hi Donna, I'm sorry to hear you have been receiving thongs. I have updated your subscription to specifically get briefs and to let me know if there are any stock issues and I will get in contact with you. I hope this is okay :) Summer

Rated 5 out of 5 stars

From the moment my wife opened the box

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I recently discovered Elia Boutique and to be honest the first set exceeded my expectations, the look on her face was priceless. I look forward to the next set. They compliment her body, and make her look more fabulous. Roll on the next delivery.

8 May 2026
Unprompted review
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Reply from Elia

Hi Steve, awwww I'm glad to hear that your wife loves the sets and you are both happy with them. You sound like 1 happy chappy! If you ever have any issues just let us know. Elia xox

Rated 5 out of 5 stars

Set this subscription up for my wife

Set this subscription up for my wife, got her first set last month and she absolutely loved them.
They fit well and are of good quality, very pleasing to the eye, I look forward to the next set and my wife can’t wait either.

24 April 2026
Unprompted review
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Reply from Elia

Hi William, thank you so much for your kind words. We are so glad to hear that you and your wife love them. Of course if you need help with anything just let us know :) Love Elia x

Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie. Very pretty, extremely comfortable.
Lovely boxes with extra treats in too .
I love receiving my box every month .
I would definitely recommend.

30 April 2026
Unprompted review
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Reply from Elia

Hi Michelle, thank you so much for your kind words and we are so glad to hear you are loving the boxes. If you ever need any help with your order/subscription just give as a message :) Love Elia xox

Rated 5 out of 5 stars

All good

All good just started the subscription but well happy at the moment

13 May 2026
Unprompted review
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Reply from Elia

Hi Wayne, thank you for your kind words. If you ever need help with anything, need to know something or wish to change something just let us know :)

Rated 5 out of 5 stars

Beautiful Lingerie & excellent quality

Beautiful Lingerie & excellent quality. Love the little extras included in the gift box. IBrilliant staff, friendly & really helpful. Prompt service. Would highly recommend this company.

12 May 2026
Unprompted review
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Reply from Elia

Hi Amanada, thank you so much for your kind words and we are so glad you are loving your boxes. Of course if you have any problems or questions just let us know! Love Elia xox

Rated 5 out of 5 stars

I really loved the first box the…

I really loved the first box the quality is excellent. Everything is so pretty unlike anything you can buy in a store. The packaging was so nice the little extras make the whole experience of getting new underwear feel special. Can't wait for the next box

25 April 2026
Unprompted review
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Reply from Elia

Hi Claire, thank you so much for your kind words. We are so glad you love the little extras and the feeling you get! :) Love Elia xox

Rated 5 out of 5 stars

Wow what a wonderful piece of lingerie

Wow what a wonderful piece of lingerie, just the little added extras just make your wife feel special. Maybe some beauty samples face cream eye mask ,face mask samples make that added specialness

9 May 2026
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Reply from Elia

Hi Matt, thank you for your kind words. Send us an email to info@elia.boutique, ask for Summer and I will see what I can do for your next box :)

Rated 5 out of 5 stars

Love, love, love, couldn't recommend it more

I've had a monthly subscription for over a year, and it's been such a good investment. I've loved every set, even in colours I never thought I would wear. And the little treats they leave in their boxes are so nice... I have a scrunchie collection now, ready for the summer! Love, love, love, couldn't recommend it more.

8 May 2026
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Reply from Elia

Hi! Thank you so much for your kind words. If you ever need help with anything just let us know :) Love Elia xox

Rated 3 out of 5 stars

Good product, late delivery

Love the product, wife always looks forward to it arriving

2 months in a row I’ve needed to chase for delivery as not arriving when it should

7 May 2026
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Reply from Elia

Hi Rob, I have sent you an email. Summer :)

Rated 5 out of 5 stars

Quality

Excellent customer service and great quality products

7 May 2026
Unprompted review
Elia logo

Reply from Elia

Hi Peter, thank you so much for your kind words. And of course if you ever need help just let us know :) Love Elia xox

Rated 5 out of 5 stars

Received my order today

Received my order today. Stunning. Contacted customer service due to briefs being a little snug (my fault). They have amended my future orders to the next size. Lovely messages and quick response. Cannot wait for my next delivery. Thank you.

5 May 2026
Unprompted review
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Reply from Elia

Hi Sandra, thank you so much for your kind words. And of course if there are any issues ust please let us know :) x

Rated 1 out of 5 stars

What a rip off

What a rip off, says £20 per month then they take over £30 off your card for the second order, the underwear is the flimsy type you can can get off of Temu cheaper, dont waste your money!

5 May 2026
Unprompted review
Elia logo

Reply from Elia

Hi Jay, please email info@elia.boutique and ask for Summer and I will look into this for you. In terms of the £20.00 then £30.00 the 1st box is an introductory offer which then goes up, this is stated in the terms & conditions on the website and also as you check out. But please send over an email and I will see what I can do :)

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Very happy!

I decided to treat myself to the Secret Garden set and further subscriptions. After placing the order it arrived much quicker than I expected it to.
The size of the bottoms are true to size and the over all quality of both bra and bottoms are really good.
I had made a mistake with the size of the bra and emailed to find out how I could go about sending it back for an exchange. Stacy got back to me very quickly and although they didn't have my exact size, Stacy suggested I might like to try the "sister" size to my usual size. I went up a band size and down a cup size in the hopes that would fit just as well. That was then sent out super speedily and fits perfectly.
Thank you for great service. I'm looking forward to my next delivery!

29 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi Kayla, thank you much for your kind words and I'm glad we could help you. I will pass your kind words onto Stacy :) Summer x

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