electriQ Reviews 

Arrived in good time, well packaged etc

I don’t know who works at your factory, possibly Eddie Hall ? Someone is tightening up the screws on your fridge freezer door hinges with such violence that they cannot be undone. This causes your customers immense annoyance when they have to try and swap the hinges in order that the door opens the other way. Please stop doing this, it is completely unnecessary. These are not screws that hold a car wheel on for example, it is merely a fridge door. You do not need to tighten them to this extent.

delivered fast and no fuss ordering online

From the moment we ordered until the delivery we were kept informed about every detail. Delivery was great had a phone call half an hour before and were very helpful and polite.

Good price and delivered quickly

Very happy with the delivery time. The air conditioning unit is easy to fit, works very well and great that it works as a heater as well.

I have a current model freezer and enquired about spare parts as a draw has broken, only to be told that they have stopped providing spares for this model, despite it still be available on their web site and their partner sites

there is no obvious way to reply to the feedback, but my part number is eiQFSFF17055INOXVE1 and I got 2 emails from Robert from your website, the latest of which sent on saturday 1st August reads, 100% convinced that I won't buy this brand again

'While the freezer itself is still a current model and available for purchase, we unfortunately do not stock the freezer drawers as spare parts, so we're unable to supply a replacement.'

The product wasnt right for me as it was too big however the they refunded without hesitation thankyou

Throughout this period, during the hottest spell of the year so far, we had no working air conditioning with two young children in the house. It ultimately took escalation to CEO level of the retailer handling support before the correct part was identified and sent.

Once resolved, I was offered a £30 goodwill payment, later revised to £40 (which simply included a refund of the £10 I’d already paid for the part). Given the number of failed attempts and the length of time this took to resolve, this felt like a poor reflection of the actual disruption caused.

The core issue here is that a part costing £10 should not require five weeks and three attempts to get right. If you’re relying on electriQ for ongoing parts support after your warranty period, be aware this can be a slow and frustrating process.

Great fan. Powerful and quiet.

Oven arrived and was not very good quality, I doubt it ever saw a QC !! After a few email exchanges they finally agreed to replace my oven and after a wait for collection and then delivery for replacement we finally got an oven that didn't look out of square! Overall a very standard experience from the company.
They do offer some well priced budget appliances. The product was good price but TBH I'm Not sure if I would use them again.

Love it! I used the dehydrator as soon as I got it. Quite easy to use and I tried all sorts of fruit and veg. So pleased with it, and got it for such a low cost. Highly recommend!

Fantastic product
Fantastic Price

My portable air conditioner broke down after just one year.

The customer service was extremely disappointing. They took more than three weeks trying to find a reason to void my warranty. During that time, they even confirmed they would collect the unit for repair, only to send me a last-minute email saying the warranty had been voided.

I accepted that decision. I simply didn't want to waste the unit, so I asked for a quotation for a paid repair.

They refused, saying:

"As it is a sealed unit, we do not carry out repairs on these products."

If that's their policy, why didn't they tell me on day one instead of wasting over three weeks of my time?

What's even more confusing is that they then suggested I have it repaired by a qualified local engineer. If a local engineer can repair it, then being a "sealed unit" clearly isn't the real reason they won't repair it themselves.

From my experience, it feels like they simply don't want to take responsibility for either warranty claims or repairs. The product failed after only one year, and the after-sales support was even more disappointing than the product itself.

Good Portable Aircon Unit, at a good price. Has helped alot during UK heatwaves but would need something better for consistent hot weather. Very heavy so portability not it's strong point.

The ac has been a life saver! Works great too!

I bought two aircon units. One works perfectly, the other has stopped working after 2 days of use. I have tried to get customer service to fix or replace the defective unit. They keep answering the same thing saying it is not vented properly. I have changed the venting 3 times followed the instructions to the letter. I’m not an engineer but venting isn’t the issue when the fan motor doesn’t spin…BUT instead of resolving the broken issue they continue to waste my time and will not accept it is broke . Forget the warranty you won’t be able to use it. By this time it will be January before this is resolved, it’s July. I’m not looking to return, I just want it repaired…shouldn’t be this difficult. Just tell me you’re sold out and can’t replace or that you don’t want to honour your warranty, BUT stop wasting my time. Customer service is a joke and I highly recommend seeking your purchase elsewhere. What a sham.

DO NOT BUY FROM THIS COMPANY
Their after sales SERVICE is shocking, they are trying every thing in their power to avoid giving me a refund on BRAND NEW Electric hob, you have been warned!

Easy to purchase