Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- #1 of 9 best companies in Energy Supplier
- #1 of 5 best companies in Electric Utility Company
- #1 of 2 best companies in Gas Company
- #1 of 4 best companies in Housing Utility Company
- #2 of 9 best companies in Internet Service Provider
- #1 of 9 best companies in Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louis was very helpful and pleasant
Louis was very helpful and pleasant
31 October 2025
Unprompted review
Reply from Electricity Monster
Hi Robert,
You've made our day! We're so happy we could make a positive difference. Thank you for your trust and for this glowing review!
Reply from Electricity Monster
Hi,
We're beaming! It's fantastic to hear that our service was straightforward and helpful. We're here to help you keep those bills low, always!
Prompt and efficient service
31 October 2025
Unprompted review
Reply from Electricity Monster
Hello,
A perfect 5 stars! Thank you so much! We're delighted we could guide you through the energy market and find a winning plan.
Reply from Electricity Monster
Hi Zach,
This is wonderful! We're so glad we could provide a 5-star service. Helping you save is what motivates us every single day.
Louis was very helpful in assisting…
Louis was very helpful in assisting thanks a lot
1 November 2025
Unprompted review
Reply from Electricity Monster
Hi Mohammad,
We love a happy customer! Thank you for letting us know you're pleased with the switch. We're always on the hunt for the best deals for you!
Reply from Electricity Monster
Hi,
That's what we're here for! We love taking the "scare" out of high energy bills. We're thrilled you're happy with your new plan and the savings that come with it.
I didn’t ask to be contacted but it was…
I didn’t ask to be contacted but it was a good experience
28 October 2025
Reply from Electricity Monster
Hi Jami,
This is the best news! We're so happy we could find you a "monster" of a deal. Thank you for taking the time to share your positive experience with us!
Energy plans made easier
Arvin was most helpful and patient in explaining the energy bills and how the plans can be compared and made cheaper. He explained the bills in a way that a layperson could understand. It helped me to navigate the complicated bills in a way that made sense.
31 October 2025
Unprompted review
Reply from Electricity Monster
Hi Rachel,
You've got us roaring with pride! Thank you for this fantastic feedback. We're thrilled we could help you find a plan that puts more money back in your pocket.
Louis was very helpful listened and…
Louis was very helpful listened and answered every question clearly, and helped me set up nice and easy the over all the process is quite long but very much worth it helped me get the best I can
30 October 2025
Reply from Electricity Monster
Hi,
Awesome! We're so glad we could get you a better deal without any hassle. We believe saving money should be simple and fast. Thanks for the 5-star rating!
I give 5 stars to Chris for his full…
I give 5 stars to Chris for his full knowledge about the services, his friendly and polite manners and his problem solving skills. He is the best phone operator I came across so far. He was very patient with my questions and answered them accordingly. The best customer service i have experinced after a very very long time. God bless and keep it up Chris
30 October 2025
Reply from Electricity Monster
Hi Venus,
We're over the moon with your review! It's our favorite thing to hear that we've saved someone money and made their day a bit easier. Thank you for your support!
Louise help me with a better deal so…
Louise help me with a better deal so I'm so happy about thank u
30 October 2025
Reply from Electricity Monster
Hi Louis,
This is what it's all about for us! We're so happy you chose us. Thank you for the lovely feedback and for trusting us to find you a better deal.
Reply from Electricity Monster
Hello Duncan,
We're so grateful to have you as a customer! Thank you for this wonderful review. Knowing you're happy with your new, cheaper plan is the best news!
I dealt with Liam and found him…
I dealt with Liam and found him extremely informative and he made the entire process easy.
Obtained good pricing on Electricity, Gas and Internet.
A pleasure to deal with.
29 October 2025
Reply from Electricity Monster
Hi Gary,
Thank you for being such a valued customer! We're delighted we could find you a plan that helps you save. Your positive feedback is much appreciated!
Energy Plan Update
Arvin was patient and gave me enough information to satisfy my concerns about whether I was being scammed. He gave me a lot of information and allowed me time to understand.
The new plan he put me on will save me money.
29 October 2025
Unprompted review
Reply from Electricity Monster
Hi Mark,
We're so happy to have you as a customer! Thank you for this lovely feedback. We're delighted we could find you a plan that helps you save.
Sarah was just so good in explaining …
Sarah was just so good in explaining everything to me and the offer she gave me was excellent
29 October 2025
Reply from Electricity Monster
Hi Daphne,
Thank you for this glowing 5-star review! We're thrilled we could make the process of switching and saving so simple for you.
Reply from Electricity Monster
Hello Andrew,
That's fantastic news! We're so happy we could find you a win. Thanks for letting us help you fight back against high prices!
Sara was great & found the best deal…
Sara was great & found the best deal for our home.
29 October 2025
Reply from Electricity Monster
Hi Cassandra,
We're so glad we could help you find a monstrously good deal! Thank you for taking the time to share your feedback with us. It's greatly appreciated!
Reply from Electricity Monster
Hello,
We're beaming! It's fantastic to hear that you're happy with your new plan and our service. Thank you for trusting us with your energy needs!
Knew what they were talking about and…
Knew what they were talking about and saved us money.
29 October 2025
Unprompted review
Reply from Electricity Monster
Hi Robert,
We're honored to have your recommendation! Thank you for spreading the word. We're so glad you had a positive and easy experience.
Reply from Electricity Monster
Hi Beverly,
We're so glad our service hit the mark for you! We work hard to take the confusion out of energy plans. Thanks for the awesome review!
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