EIO Reviews 

720
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more

Rated 5 out of 5 stars

EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more

Rated 4 out of 5 stars

Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more

Rated 5 out of 5 stars

Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more

Company details

  1. Equipment Supplier

Written by the company

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.


Contact info

3.3

Average

TrustScore 3.5 out of 5

720 reviews

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3.3

All reviews

(720)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great business that continues to improve

I have made many purchases from this company and have yet to have any issues. They have very competitive prices and free shipping which has made for great experience. They have also lately gotten much better and more proactive about any sort of delays or issues that may arise with an order.

2 June 2023
Rated 1 out of 5 stars

Misleading photo

Misleading photo. Showed two players only got one.

1 June 2023
EIO logo

Reply from EIO

This review is 100% demonstrably false and therefore defamatory (though TP refuses to remove a false review), the listing shows only one individual pliers, not "players" and not more than one.

Customer is now trying to strong arm us into sending a free item that was never offered in the listing, aka feedback extortion. How this is allowed on this platform is hard to understand.

You can see the listing for yourself here: https://eio-com.myshopify.com/products/stahlwille-74152001-11069-piston-ring-pliers-size-1-50-100-mm?_pos=1&_sid=2777969ee&_ss=r

Rated 4 out of 5 stars

Worth the wait.

Great rock hammer in perfect condition. Price and free shipping is hard to match. It took longer than expected with no explanation as others have mentioned but now that I know what to expect it will be five stars next time. Thanks.

31 May 2023
Rated 5 out of 5 stars

EIO is my goto

great prices, great communication, and free shipping offered. Lots of specialty tools from quality manufacturers worldwide.

31 May 2023
Rated 1 out of 5 stars

International buyers should be aware.

International buyers should be aware.
I buy conformal coating from eio.com. However, it was "disposed of" by USPS. I asked them to follow up with the USPS. They reply that it should be me who asks the USPS. Ok
I ask them to inquire with USPS so the reimbursement process can be started. Since only U.S. senders could inquire. They reply, "It should be me.

It's kind of frustrating since they have a statement on their website, as per below.

"My order was tampered with, damaged, or lost while in transit. What can I do?"

"If your order was tampered with or damaged while in transit, please contact us within 3 business days of delivery. If your order was lost while in transit, please contact us within 7 business days of not receiving your order"

kind of no help at all. If the package I got has   problem at my border, I don't mind handling it myself since I can easily contact the costume office or the post office.

23 May 2023
Unprompted review

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