eGlobal Central UK 

So this is my second time ordering from eglobal cnetral UK and once again i have not been disappointed. Even though i had ordered a mobile phone from them before, after reading some reviews i was a bit sceptical about ordering again, but i went ahead and ordered. I placed my order on the 12th of december and i received my new device on the 23rd of december (that's less than 2 weeks to deliver the product during a covid and busy christmas period!). My only (very minor) issue would be to do with the lack of email updates on the status of my item before being dispatched. After my item had been dispatched, i received regular updates from DHL. So for me, i would give a very strong 4 out of 5!

Ordered my son a phone on the 30th November 2020 and process starts, 10 working days later and still nothing. We start to chase and get very slow responses..

They have a charter on their site that says they will keep the customer informed of any delays. So we query this and they are sheepish with their responses.

Que getting closer to Christmas and we contact them to find they have no stock and are not sure when they will get any in.

More messages sent to them and we get told the order is processed and ready for delivery (23rd December) and 4 days later they respond to say they will refund as per our request a week earlier.

I have used them before and had no issues but now something must have happened as they are very poor and I would not recommend them to anyone.

They may be cheaper, but don't let that fool you.

If you are lucky you may get the item from them in a few weeks. If not, don't try to get in touch with them as they will definitely tell you your item will be shipped shortly but in fact, you may have to wait for another 4 weeks or even longer.

Scammers! Placed an order on the 9th of Decembe. 5 days and no updates. Sent them an email and told them this would be a Christmas present and so if this would not be delivered by Christmas to please cancel it. They replied and said the order had been picked up and shipped that morning, and that it would be delivered in 7 working days. They sent me a fake tracking number that updated daily. I even received a misleading DPD tracking number that always said “we have not received your item”. I waited and check tracking every day with hope to get it by Christmas. Christmas Day passed and no IPad. I didn’t contact them, I suddenly received a PayPal refund just after Christmas. So they didn’t ship my order, they said they did, they provided me with a fake tracking number to shut me up, and they ruined my Christmas and wasted my time. This is a total scam. No respect at all. I have now placed the order with Apple. It is not worth the wait and hassle for £60 saving. Stay away for the sake of your time and sanity.

I was very nervous after reading the reviews but my iPad arrived in 14 days. Slightly longer than promised by eGlobal but as expected by Royal Mail. iPad is great no problems at all and 70.00 cheaper, I am relieved and happy

Been shopping here for the past 5 years. Ordered mainly mobile phones, but recently high end Harman kardon aura speaker. Very good experience so far. Delivery to UK 1 week, now with Covid it's about 2 weeks. Great prices as well

Complete waste of time.
One star, only because I can't give zero.
I have put order on 27/11 and after fourth email on 21/12 receive information that order was cancelled. Avoid that shop.

Ordered 2 new IPhone 11's on the 19th Nov. Both arrived yesterday so not bad considering the current pandemic and Xmas rush. The online tracking system was updated daily and although there was a delay I'm happy with service. Any query I had was responded to within 2 working days. My friends have used eGlobal several times with no complaints and had warned me that it would take 3 to 5 weeks for delivery. Would recommend and will use again,

The order clearly stated 6-8 working days for delivery.
7 days have passed, 5 working days, and the tracking remains the same as on the day it was ordered..."in Transit to Hermes".
I have chased customer services, who reply "it is in Transit"
Shortly I will be asking for a refund as they clearly have no idea where my product has gone.

Total scam. AVOID! They took an order but because of a "system connection error" they can't refund me. Now I have to do a chargeback via my credit card. Here is the email they sent, which marks them out 100% as scammers!

========================
Due to a system connection error with our payment provider, we have had to cancel your order. Unfortunately, we are unable to process the refund to you due to this error. Any email you have received from us earlier is overridden with this email.

For reimbursement assistance, please contact your financial institution who will be in better position to assist you in such regard.

This company gives out computer generated false information on your order . If you have documentation to back up make a report to Hong Kong Police Anti Deception coordination centre .

Avoid / SCAM
EWECUK500012754
769.39 £
If you ask for your order answer is :
"please be kindly informed, that the item you ordered ran out of stock is arriving within a week."
They forgot to inform me in wich year
SCAM

After having read the bad reviews,I decided to take a gamble and ordered a purple Xperia 1ii phone as I couldn't find it in the UK without contract and I had previously ordered from them without hassle back in 2017. With much prayer, after some three weeks the phone arrived safely. I found the level of customer service to be quite reliable and they provided regular responses and updates to my enquiries. I was able to track the order from the eGlobal UK emails, through PayPal and through DPD. The only drawback is that I received a 110v charger instead of a 220v charger compatible with the UK so I have to use an adapter. I have sent them an email to enquire about the charger/adapter issue however I haven't had a response yet.

Do not buy anything from them. 2weeks ago I ordered an IPad as a Xmas present for my daughter. The order is still not processed by now. I sent many emails to their customer service, only thing i got from them is a copy paste message below:

“Please accept our apologies for the lack of communication as your ordered item was out of stock but we have since received new stock this morning.
As such. I am pleased to inform you that your item has just been picked.“

I am okay if the item is out of stock, but obviously they are lying to me as I received the same email on different days, and their was no further update with my order.

I wish there was a box for no stars cause this is exactly wat eglobal deserves , i placed my order on the 28th of November thinking my order would be here as it says only a few days so I gave it the couple of wks with wats going on, now I am 4days away from Christmas day and I have not got my boys there main present because this so called company could not let me no there was going to be a delay in dispatch, I will never order of you again , and not even answering my emails

Order #EWECUKB500007687

UPDATE 01/feb/21: I never did receive the item.

Ordered an ipad on the 23rd of October and am still waiting for it. In the meantime, the same item came up on sale in PCworld for the same price so doubly gutted.
The item showed as in stock when I ordered it but it transpired that this was not the case at all. A few lucky people may get their items but it seems from the seemingly genuine and numerous 1 star reviews that for most people it will end badly.

For me, the reduction in price has not been worth the wait and worry this transaction has caused. As it has been marked as sent, I cannot claim for a refund. I have opened a case in PayPal but this can take weeks to resolve too. I just wanted this item for my daughter's schoolwork and Xmas and I could afford the price they gave but it is not worth the stress.

As of the 18/12 it has been 56 days since the initial order.

I was told (after much chasing) it was dispatched on the 20/11 (28 days ago). The tracking initially worked but is now no longer recognised so who knows what is happening. Eglobal answer emails but with no useful information.

I thought I would be one of the lucky ones to get their order but it has turned out very badly, as it seems for most other people. I advise thinking very carefully if you are prepared to stake a lot of money on a process that may only frustrate and upset you.

I reserved my apple iPad 10.2 today it took 3 weeks to come I would buy from this company again and I was pleased that I had a tracking number from the company and DPD as well to keep track we’re it was very happy

eglobal central may show you 5 stars but actually it is more like 3 not at all trustworthy - no way of contacting them - goods NOT shipped after a week and logins just do NOT work - spend your money elsewhere

Bought numerous items from this site with absolutely no issues.

Scammers who will steal your money. AVOID this criminal set up. Took £173 from me. Disgusting behaviour. Claims shipment was lost and refused a refund. Wish I had read reviews previously.