Egertons Recovery  Reviews 

193
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, friendliness, and helpfulness in difficult situations. Many people appreciate the quick response times and efficient delivery of service, often noting that technicians arrived sooner than expected and resolved issues promptly. Reviewers frequently mention feeling reassured and well-informed throughout the process, with constant updates and clear communication. However, some people were dissatisfied with the waiting times, and a few encountered issues with staff availability or equipment.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the quick arrival times... See more

Response time

Customers consistently note positive experiences with response times, often highlighting prompt and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

21/6/26 broke down at Brampton Brilliant service, normal wait time, was informed how long with up dates to pick up our campervan, no hassle, driver just got on with it after everything was safe, lo... See more

Rated 5 out of 5 stars

Egertons Tredegar - Wayne and Dean. We’re so kind, helpful, thoughtful and helpful towards me when I collected my belongings from my car. Which was written off by my insurance company after my rec... See more

Company replied

Rated 5 out of 5 stars

I was fortunate to have my car rescued by Jordan from Egerton’s Recovery via Green Flag today. Jordan was exceptional. No doubt I was having a bad day, but Jordan made it a whole lot better and got... See more

Company replied

Rated 5 out of 5 stars

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. C... See more

Company replied


Company details

Written by the company

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(193)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, fully tracked vehicle whilst waiting for the driver to turn up.
No issues getting my vehicle to the garage for repair.

29 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Mike, Thanks for taking time to leave us this great review!

Rated 5 out of 5 stars

It's a gold star from me

It's a gold star from me. Arrived when they said. A friendly chap who resolved and explained the problem
Within 15min of arriving.thanks to all.

28 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi, we're glad to see your vehicle was up and running quickly, thanks for the review.

Rated 1 out of 5 stars

Emptied car of belongings after police…

Emptied car of belongings after police recovery from the side of the road after an accident. No warning given it would happen, very difficult to get belongings returned. No warning given that car would go to the garage to be repaired devoid of personal belongings.

18 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Rachel,

You agreed with TVP for them to arrange recovery, when on scene we allowed you time to remove personal belongings. Once the vehicle was at depot we informed you the depot would be open 9am to 4pm so you could come and collect your items. Once the car was taken to an onwards repairer as instructed, we held onto your items to ensure nothing went missing when at the repairer.
You are welcome to collect your items from our depot during our opening hours.

Rated 5 out of 5 stars

Quick and helpful

Egertons were sent out after I called Green Flag re. flat battery on our car. They came sooner than advised, were very quick and helpful.

29 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thanks for the great review!

Rated 1 out of 5 stars

Need an option for 0 stars

Need an option for 0 stars, I sat in the dark for 6 hours. I am a young girl and I did say on the phone I felt uncomfortable in the dark just sat on an unknown street for hours in the cold. The woman I spoke to on the phone was rude and needs a new job because customers service is not a skill of hers. After calling at 6pm, I got home at 1am - thanks so much

25 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Mia, we are sorry to hear of your experience, if you get in touch we will certainly look into this for you and take the relevant action.

Rated 5 out of 5 stars

Quick arrival

Egertons recovery driver turned up within 30 mins of reporting breakdown,the driver carefully put the vehicle onto the back of his wagon and took us our home,a helpful recovery driver.

23 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Robin, thanks for the great review!

Rated 5 out of 5 stars

Helpful william

William was our driver
He came earlier than expected and was so happy and helpful we were both shocked and shaking and he really helped put us at ease

22 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Christine, thankyou for the great feedback on your experience with our driver William, I will make sure it gets passed on to his depot manager. :)

Rated 5 out of 5 stars

Driver was amazing

Driver was amazing, friendly, helpful, kind and thoughtful 5 stars credit to the company

23 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Andrea, thankyou for your kind words, and for the review! :)

Rated 5 out of 5 stars

Egertons Recovery service

The service provided by Egertons was great, engineer arrived quickly and sorted the issue with the car quickly he also discussed the issue with me and advised how to avoid the same situation occurring again, Thank you for your help

22 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Sandra, we are happy we were able to get you back on the road quickly, thanks for the review !

Rated 5 out of 5 stars

Very professional service

Superb throughout. Much quicker than estimated arrival time. Very friendly and had a laugh. Explained everything that was wrong after he had fixed it and advised to get repair done ASAP.

21 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Peter, We appreciate you taking time to review our services and are very happy to hear of your positive experience. Thankyou!

Rated 5 out of 5 stars

Your guy was great

Your guy was great, good company and very efficient. 10 out of 10.

17 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thankyou for the great review! we appreciate your feedback.

Rated 5 out of 5 stars

Priority services

It was amazing service so quick and perfect.
The guy who fixed my car was so humble and friendly.
10/10

16 April 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thankyou for the great review! We appreciate the feedback.

Rated 1 out of 5 stars

5 hours and counting waiting for vehicle breakdown

Called for vehicle breakdown and I was informed 90 - 120 minutes, 4 hours later called again informed another hour. I'm not holding my breath as this is a typical experience for my company that has one the largest fleets in the UK. We have even had a lone female Engineer abandoned at motorway services only to be picked up by the same driver hours later!!

12 March 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting service

Absolutely disgusting service, I called them out due to my alternator belt snapping, they came out, removed my old belt (throwing it on the floor), said someoune would be back in touch within an hour to arrange a new on to be fitted. No call from them, nobody turned up, left us stranded.

5 March 2024
Unprompted review

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