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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often highlighting how well they meet their needs. The delivery service is frequently mentioned as prompt and efficient, with many appreciating the speed and care taken with their orders. People also commend the excellent customer service and the helpfulness of the staff, who are described as knowledgeable and responsive. The pricing is generally seen as competitive and fair, adding to the positive overall sentiment.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service, from... See more

Price

Users describe positive interactions with price. Many customers found exactly what they needed at a good... See more

Staff

Clients share positive opinions on staff. Customers praise the staff for their helpfulness and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more

Rated 5 out of 5 stars

Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more

Company replied

Rated 5 out of 5 stars

I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more

Company replied

Rated 5 out of 5 stars

Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more

Company replied


Company details

  1. Ventilating Equipment Manufacturer
  2. Equipment Supplier

Written by the company

We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.


Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

efans were great

efans were great. From placing the order to receiving my new fans couldn't fault them. I'm an Electrical Contractor so I'm buying replacement fans on a regular basis so will be using efans from now on.

20 January 2025
Unprompted review
eFans Direct logo

Reply from eFans Direct

Hey Andy,

Thank you for your kind words! We’re delighted to hear you had a great experience with us. Knowing that you’ll be using eFans for your future orders means a lot! Looking forward to working with you again soon.

Thanks
Natalie

Rated 5 out of 5 stars

Always quick to react to Orders and…

Always quick to react to Orders and have recently solved an issue we had - efficiently and with no fuss.

We would recommend Efans to anyone that want quick, efficient and trustworthy service.

3 February 2025
Unprompted review
eFans Direct logo

Reply from eFans Direct

Hey Lisa,

Thank you for your wonderful review! We’re so pleased we could resolve your issue quickly and hassle-free. Your recommendation means a lot to us, and we truly appreciate your support! Looking forward to helping you again in the future.

Thanks
Natalie

Rated 5 out of 5 stars

We have been using efans for the past…

We have been using efans for the past couple of years supplying us with all our pivs wall mount and loft and they’re always delivered on time. Great company we won’t use anyone else.

29 January 2025
Unprompted review
eFans Direct logo

Reply from eFans Direct

Hey Nick,

It's always a pleasure working with you guys. We'll keep trying our best to keep on delivering on time!

Thanks
Natalie

Rated 5 out of 5 stars

A great fan of Efans direct I bought a…

A great fan of Efans direct I bought a vent axis PIV vent and the mould and moisture in my house is completely gone we no longer have mould the house functions better with minimal central heating and we have already started to save on our bills for using less energy, I was sceptical at first of this tech but now I get it had changed our house and made winter not such a fright anymore, this system is great if your suffering from mould get one,

I can fault Efans direct they sent it quickly well packed and tracked fantastic choice and had what I wanted in stock, great seller and easy to buy and get what you needed. 5 stars all the way

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Job Done

They had what I wanted in stock. I ordered it . The price was right. It arrived quickly and all as promised. Job done.

27 November 2024
Rated 5 out of 5 stars

Just what we needed

Had a query about a product so called up. They called me back with an answer within 20mins, I went ahead and ordered, product arrived swiftly! Great!

15 October 2024
Rated 5 out of 5 stars

Great product that does what it says on the tin!

Easy to order! Competitively priced! Delivered quickly! Easy to fit (Even for an amateur)! And best of all, does the job it was designed for! House feels fresher, no condensation, no mould and seems to have stabilised the temperature in the house although this might just be a coincidence as it’s early days? Very happy with my PIV and will be fitting one in the near future in my daughters house 😃😃😃😎

16 October 2024
Rated 5 out of 5 stars

I originally sent an email and followed…

I originally sent an email and followed with a phone call. I spoke to Geoff and he was very helpful. He requested more photos and subsequently contacted the supplier to manufacture the filters I needed. He communicated with me the entire time and eventually I received the orders earlier than expected. Very pleased with the service.

21 August 2024
Unprompted review

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