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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often highlighting how well they meet their needs. The delivery service is frequently mentioned as prompt and efficient, with many appreciating the speed and care taken with their orders. People also commend the excellent customer service and the helpfulness of the staff, who are described as knowledgeable and responsive. The pricing is generally seen as competitive and fair, adding to the positive overall sentiment.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service, from... See more

Price

Users describe positive interactions with price. Many customers found exactly what they needed at a good... See more

Staff

Clients share positive opinions on staff. Customers praise the staff for their helpfulness and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more

Rated 5 out of 5 stars

Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more

Company replied

Rated 5 out of 5 stars

I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more

Company replied

Rated 5 out of 5 stars

Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more

Company replied


Company details

  1. Ventilating Equipment Manufacturer
  2. Equipment Supplier

Written by the company

We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.


Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product ranged with top customer service

I recently had an amazing experience with eFans.

Their website offers a fantastic range of products with plenty of options to choose from, making it easy to find exactly what I needed. The order was shipped incredibly fast, and my order arrived in perfect condition, two days after I placed it but that is not the reason for my review.

What really stood out and what made me write this review is their outstanding customer support. One of the fans I ordered stopped working (16 months after I placed the order), and they handled the situation with such professionalism and care. Their team was quick to respond, incredibly helpful, and resolved the issue without any hassle. It's rare to find a company that goes above and beyond like eFans does. I'll definitely be a returning customer and highly recommend them to anyone looking for quality products and exceptional service!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Vent-Axia Pozidry Pro

We purchased a Vent-Axia Pozidry Pro PIV from eFans as it was really competitively priced and because of the positive feedback from other happy customers. Our experience was faultless: PIV arrived promptly and safely, with delivery information well communicated. Unit was well packaged and easy to install, and works like a dream. Had it in situ for nearly a year and our mould problems have disappeared entirely.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

PIV.

Got piv from them it's been ages still running well plus what ever the price are of that piv I got it very cheap here

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Asked about the delivery slot and was given a date and time with tracking. The rep even followed up with updates for me.

Would definitely recommend eFans.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Needed a fan for the extraction system…

Needed a fan for the extraction system in my restaurant
It was an emergency because we had to close
Efans delivered our item the very next day
So happy with the service
When I told my wife I spent £800 on onlyfans she wasn’t happy until I explained

29 August 2024
Unprompted review

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