EDF Energy Reviews 

I sold my mother's house on 3rd October 2024, notified EDF and sent meter readings. (I have the email I sent with the attachments). They settled the final account with me as her executor (she was in credit so they paid the estate). I received a letter from LCS, a credit reference agency, dated 6th August addressed to my dead mother and father, but at my house, demanding payment for the six months AFTER THE HOUSE WAS SOLD and threatening to share this information with other agencies. Nothing I have done to get this sorted out with EDF had made any difference. On 14th August I emailed and stated unequivocally that the addressees were dead, and that the house had been sold before the period in question. I got a pointless reply that said no bills were generated after April 2025, which was not the period in question. I replied to this effect, and got another meaningless reply 3 days later, this time saying that they had no record of contacting the debt collectors and the last bill was from November to August. They simply were not reading my emails properly. I replied (same day, 18th August) showing them a copy of the letter from the debt collectors (LCS) and reiterated that this was after the sale. I'd had no response by 21st August so sent it all again and stressed this was a formal complaint. EDF replied to say they had never had a death certificate (not true, I had dealt directly with their bereavement team) and that the new owners did not take over until 30th March. That again is not true. The house was sold on 3rd October. I sent them the death certificate AGAIN, and a copy of the email I sent informing them about the sale, and a copy of the meter readings (taken by phone and therefore dated). I have also sent a copy of the completion statement for the sale of the house. I got a reply asking for a time at which they could call me today, and for a phone number. I sent them a time, and also said that I would make myself available at another time if that was not convenient. They did not reply and did not phone. I do not know what to do and am at my wit's end. I am devastated to be labelled a debtor, as I have never owed a penny in my life. I am in my seventies, with various health problems, and cannot sleep for worry about this. My blood pressure is up 20 points. I would urge you not to contract with this company under any circumstances.

I wouldn't join EDF again if they paid me. They don't even seem to have a complaints dept now so you just go round in a circle. Their ineptitude and unwillingness and Customer service line is inefficient and just shocking. Tells you all just how valuable you are to them. I have been contacting them since 7th July and still no real customer service, just another statement after statement, all incorrect, all different. I'm done now I am writing to the ombudsman.

The worst Energy company out there! On top of already overcharging us for electricity each month, when we switched to another company, they charged us almost 400£ in what they claimed to be a “debt” that was built over 8 months. Mind you we were already paying 120£ a month for a 1 bedroom apartment! Not sure where this debt came from and they couldn’t explain it either. They claimed we were using more energy than we paid for, and instead of charging us each month they just built a debt on our behalf! (Which makes total sense!) There was also no discussion or no notice of the 400£ being taken out of our account, we just woke up and had the money taken out of our account. When we tried to talk to customer service, it was all a robotic conversation, completely pointless. NEVER going back to this ripping company and will make sure anyone around me avoids these scammers at all cost!

EDF was inherited from previous tenant at our warehouse. I’m at warehouse office two hours a week if my lucky my electric used is £14 a month edf have been adding £2 a day standing charge my months bills is £76 absolute joke. Standing charge is the next ppi it’s a daylight robbery

Absolutely unprofessional not one person who answers the phone know what they’re talking about take your number email every time you phone for them to ask again when u contact them even tho they was suppose to contact you and they ask for the same details a different person every time wasn’t recording half my calls put numerous complaints in i would never recommend this supplier to anyone with a business I’ve been left with no supply for over a month in my business and im the only one trying to sort the whole situation out because not one of them are doing I email everyday phone everyday to be blanked or past pillow to post for them to say the have no power to help me ? Why they work there then is beyond me

Worst energy company ever! Had an account for months, first two months there was issues with my billing and i recieved no bills. Now ive got a bill of over £1200 for 6 months usage as a single person! All they say is it is based on metre reading even though i raised issues with my metre twice. Dont use EDF they will rinse you. Happened to my mum aswell. No customer service support to deal with it they just koan at you for not paying your monthly bills even when you tell them you havent recieved any and this is evident on my account. Useless. Octopus energy so much better.

My account was tranfered from Opus at which time the consumption had dropped to 20% commercial.
Opus had agreed to switch the account to domestic but time scales didnt allow beore i was transfered to EDF.
Edf have taken 6 months to reply with a point blank refusal to do it, saying it is not allowed.

A couple of months ago I had an appointment for a smart meter to be installed and spent all afternoon waiting for someone to ft it, no one turned up, and no explanation !!
I was told they would set a new date, Im still waiting and am worried about the estimated bills for gas, because my old smart meter is not sending gas readings because the meter is not working
I sent an email last week voicing my concerns as I am 81 years old, and worried that because they only take the standing charge at the moment, when its fixed ,I will be added with a big bill.
This is the reply I recieved from them...

" Hey, we are still waiting for awaiting to hear back from the appointments team in relation to the date for the exchange, cheers ,Ellis
Im infuriated to be addressed as"Hey" and basically just dismissed 😡

Thought all okay at first for a couple of yrs. But I have telephoned EDF x 3 times politely requesting my £200 back as I am in credit! Still leaves £80 plus and I am a pensioner so nd my £200 back.
Spoke to 2 ladies then a male and waited ages on the telephone...
Debatable if I get my monies told to wait 7 days?? But.. they are quick to take money...
Now in touch with the ombudsman.
Debatable if I get my money back. I will change supplier if they do not start acting professional...

My prepayment meter failed after power failure! Numerous calls! Nice music but no one knows how to answer a phone! 18 months down the line got a email are u a vulnerable customer!!! No im not .have you got dementia!!! Yes I think.you have Mick.

Received a bill on behalf of my elderly mother who has been a a care home for 2 1/2 years and her property was empty. The gas reading did not move from Oct 22 to Aug 24 and the electricity only slightly. When her property finally sold last August and the account was closed, she received a refund. Earlier this month we received revised bill stating she owed nearly £300. Luckily I had all the bills and WhatsApps to evidence there inaccuracies. They then state they have got it wrong and she is owed £35. I feel like it's some spurious phishing before the 12 month cutoff hoping people won't have kept their bills and messages to argue the bill. The company rarely read the electric meter and never walked to the other side of the property to read the gas. I'm sure some elderly people would just pay it as they wouldn't know how to argue it. Dreadful treatment of customers.

I manage the EDF acc for my elderly and sick mother. EDF have been dreadful. There is no support for vulnerable customers at all. The smart meter installed does not work and never has. We have been trying to arrange a time when carers are with my
mother to have it replaced . EDF ignored the times that were possible for my mother and carers and the call from a manager did not happen.
When they call, they allow the phone to ring for a couple of seconds and when answered immediately they have gone. They then send an email to say they tried to call and I wasn’t in.
I am appalled by the poor service to a 92 year old

EDF kept emailing me telling me that my tariff was ending at the end of June and I needed to select a new one, with a nice link to their website to do it online. But every time I tried to select a new tariff it said I couldn't do it online at the moment.

Eventually I decided this wasn't going to change and phone them. After a long wait on hold the person I spoke to told me he couldn't change my tariff and I'd have to do it online. After a bit of discussion he said he'd have to transfer me to someone else and promptly hung up on me.

Thankfully he later emailed me, apologising and agreed to change my tariff. I even got an acknowledgement email.

But yesterday I was rolled over onto the standard variable tariff instead. I phoned up and the person I spoke to told me he could only change my gas tariff and someone else would have to change my electric tariff. He arranged for someone to phone me today at 1pm.

Nobody phoned.

I tried phoning EDF's complaint number but was cut off after 24 minutes on hold. I emailed them to complain. No response.

So what am I supposed to do? It feels like EDF want me to stop being a customer. I sure as heck am not going to charge my car up on their standard rip off tariff.

Called for a query on the electricity bills as I think my company was overcharged. I had to spend over 2 hours on the phone because they answer, but soon they put you on hold for 30-40 minutes until you're force to hung up and try again. In the end I was told to email them, I've tried this in the past but they take 2-3 months to reply, meanwhile you're getting ripped off. Avoid at all cost

Horrific service.
I moved into a residential house that had been run as a micro business and so had a business account. I simpy lived there so applied for the address to be reverted to a residential account.
The business edf number always answer quickly then tell me I need to speak to the residential number. They never answer or answer and then hang up immediately - presumably to log the operator has answered lots of call.
Emailed them instead. Filled out the form. Nothing. Then was told the team dealing with this had a 6 month backlog. 10 months later still nothing.
Go back to the beginning of this review to see what happens next. Nothing. Absolutely criminal. DO NOT USE EDF ENERGY FOR YOUR ELECTRICITY

A terrible untrustworthy bully supplier. Beware that even though you agree a fixed deal, they will inflate their prices and overcharge you. They disregard the price cap set by Ofgem. At one point during a conversation on the phone, a guy threatened that if I don’t install a smart meter, they will remove the night rates and I think that is what they have done. I explained that with an economy 7, meter readings are correct and pictures of every reading could be provided. We have now moved to another supplier but still have an expensive bill to settle. I am now left with a dilemma of having the account verified and complaining to the energy ombudsman. Please do not sign up with this supplier.

Expensive, faults and no customer service or help so I left and chose a different company but even though I was on a prepayment smart meter with EDF they continue to charge me monthly even when they are not my supplier and every time I call I get no where but unprofessional staff who start watching TV while on call with you ignoring you and can't help because you are not with them and so tell you you can not get put through to a manager even told to ignore the bills piling up

Avoid this company. Tried to open an account with EDF as a new customer on a fixed rate paying by direct debit. Had to call 3 times within a week to ask why my electric supply hadn’t been switched on. After third time of calling I called to cancel the account and changed to British Gas as my supplier who supplied immediately and without any problems.
EDF sent me an invoice yesterday for £54,62. Phoned them today and spoke to Lewis who, when I informed this invoice will not be paid, ended the call without warning. Disgraceful company

A truly corrupt company that deserves every one of these 1* reviews. They were overcharging my elderly grandmother on all bills, fully aware that she was a vulnerable adult and unfamiliar with technology. Since she has passed away, EDF are refusing to accept any responsibility and continue to put our case 'on hold'. An ombudsman is now involved until they refund us. This has caused our grieving family stress like no other. Avoid this company at all costs.

Atrocious company. On moving house in my final month I had £700 credit, less than 4 weeks later they said I owed them £33! They back-billed me for over 13 months where they had failed to charge me for gas they said. They illegally tried to back-bill my account for over the 12 month period and when I complained the customer service agent Danielle said that that money 'didn't exist and was fictional'! Unbelievable! I was eventually sent a link to a letter from Kirsty Scott who said that they would give me a payment as a goodwill gesture of £100. To which I said was laughable as £70 odd was illegally taken by back-billing. Then, when they sent me the 'goodwill gesture' amount it was £66.67 - even less than the £70 they had illegally taken and when I contacted them about this I was dismissed with the same rude, flippant answer which was "we are sorry you feel the need to contact us again, this case is now dismissed and we will not reply further"! How absolutely disgustingly rude, unprofessional and inadequate. Do not go near this company, they are completely corrupt and don't care about their customers at all.