EDF Energy Reviews 

Absolutely appalling customer service!
I was constantly asked to change my old Economy 7 meter as on the old RDS. They promised £150 credit incentive. My meter was changed on 17th March this year and yet after multiple phone calls and emails they STILL have not updated my account OR given me £150 credit! EDF are estimating my bills on rate 1 and 2 of old Economy 7 - yet l now have a Smart meter in dumb mode as wish to do my own readings and pay monthly on receipt of my bill. Apparently the meter team have a backlog and l was told a few days ago, everytime l ask why my account is not updated, l get allocated someone else (obviously working part-time from home) and it puts me back further in the queue! To top all this, they are still sending me notices to change my meter. I have sent photos of my new meter with the serial numbers and readings, yet still no response. One Department does not know what the other is doing. Terrible service for an OAP as well

horrible service. they forgot to charge electricity for my house for more than 9 months and when I called them what is going on they noticed that they forgot and wanted to charge me more than £300 all at once. I spent minutes to convince them to divide this into 5 payments over 5 months as if it is my mistake. they started to charge £77/month to cover the debt as well as the current consumption. After a couple of months when I have money I paid all the left over debt but my account stays in debt all the time. I checked the app to see my bills, this time, i noticed that they have not sent me the bills since February (we are in May) neither for my gas or energy consumption but they have decided that my account is in debt. How can I pay non existing bill! ı will switch to another company asap.

The customer service is very bad. Although I gave them the date of moving out they got it all wrong. Had to make 6 calls. And nothing is resolved. Sent me an e mail conferming the final bill. Then they created a new bill for more than £600. I am very happy not to continue with this company.

This company employed a locksmith and a bailiff to break into my business for a bill of £872.00 which had been paid 5 weeks prior.
Absolutely disgusting service from this company.

Received a massive bill based on over inflated estimate readings, provided them with actual readings which were significantly lower, and the bill went UP. How is this even possible? I wouldn’t know because some of my bills have disappeared from the app and no one answers my email queries!
Absolutely shocking

EDF Energy over charge customers, I'm sick of making payments of my bill ,and get it down.only to get a notification. My bill is couple of hundred again 😡

Very pleased with my smart meter installation done by Chris Wemyss. There were a few issues with my old gas pipes but Chris sorted it all out for me. Friendly and explained everything clearly. First class service

Property move
Really poor customer communication and mishandling of my property move request. Chose to stick with EDF as I liked the Energy Hub feature on the app, but now I regret it. I signed up for a new tariff, and 6 weeks and many emails later I am being billed on the standard tariff. It took 4 weeks for the new account to even be created. There is no dedicated complaint line, only the generic customer service email address. Wasting alot of time chasing EDF for what should be a routine task, they should be getting this right before sending us any bills.
Hopefully by submitting this review I will elicit some sort of response...
I would recommend going with a different supplier.

Keep well clear of this company. I have a business account with 3 units and have been held in a contract that auto-renewed at extortionate rates. I could not get out of the contract. Customer service is a complete joke; they email back and forth, continually going over the same points. The last email was from an agent called Twinkle. Need I say more?

I wish there was a zero star rating. EDF just tried to con me out of £2900 By estimating my bill . which is usually £165 per month. When I called them out on it, there was no apology only rude people on the phone to deal with. I’m very much looking forward to taking my business elsewhere.

I would not even give one star. Appalling customer service - been waiting on a replacement meter for months after notifying them mine was faulty - only to be ignored and appeased by EDF then no action yet again.

Absolutely will be taking this to ombudsman - disgraceful company

Had a truly shocking experience with EDF energy and customer service, it became so bad I had to leave this company.

To my knowledge my complaint had still not been resolved when I left.

Amazing how you can treat paying customers this way . My advice would be stay away until customer service improves dramatically!

Do not switch to this company. I earn free electricity by reducing my usage during peak hours. I have consistently met the target however this week I received a message advising due to a blip with my smart meter they were unable to track my usage and I would not receive the free electricity. My smart meter is working and my target was met as everything was switched off. Please be wary of this company and go elsewhere.

The "New improved" Sunday Saver seems like a pointless exercise. There's been lots of erroneous messages this time round which has led to a lot of confusion. Just had a text from them advising that due to a "blip" with my smart meter's communication, they were unable to track my peak hours usage saving last week but keep going for a chance to get free electricity next time! Really?? What's the point? Switching everything off between 4 and 7 is not a huge inconvenience for me but what about families with kids who have delayed dinners, no TV before 7 etc in an attempt to save during the peak hours, only to be informed a "blip" meant it was all for nothing. The scheme is a good idea but it's SO hit and miss and EDF's "blip" excuse for not refunding is not good enough. I for one will no longer switch off between 4 and 7 until EDF get their act together.

It has now been almost 10 months, and EDF's customer service department has shown no sense of responsibility. They no longer respond to my messages. Although my meter has been installed, EDF has still not registered it. The most frustrating part is that there seems to be no one available who can actually resolve my issue. The customer service department exists in name only – they are not helping or addressing any problems.

Bullying tactics on making us sign up with them a year before the renewal date, told them we have a broker, they then impersonated being National Grid and told us we’ll be disconnected because we hadn’t signed anything, spoke to “The General Manager” of EDF which is highly doubtful I did and he still bullied me into signing. They then rang up impersonating the broker we go with!!! They weren’t clever enough to know my broker doesn’t have my contact number and communication is solely by email!
Absolutely disgusting tactics used and I certainly would NEVER recommend them as a business customer.

Hideous customer service, exploitative practices, and by FAR the worst energy company I've ever dealt with. Stay away. Stay well away.

My dad in law been customer of edf for years in June 2024 he had to remove gas fire from living room as his wife was bed bound in same room so regulation say can not use same room as bed ok he then decided to do away with gas metre company came out morrisons Swansea to do job in June months later still having gas bills kept coming phoned explained they did not belive, metre was removed so sent photos as asked ok sorted we thought till charges start again bk on phone re funds given ok great in January we joined octapus electric only no gas great no probs until may letter saying gas estimate for a year came rang up again prob 6th time tell them no gas ok look into again manager phone 3days waited no call I phone said next day came went then 2 weeks he finally phones to say hes filling a form no explanation just said be done in a week so I told him my view on last 10 months this been removed he could not comment please stay clear edf worst company I've ever dealt with no communication what so ever and after photo evidence no metre they still could not get right

DAILY HARASSMENT! AVOID!!!

HORRIBLE HARASSMENT ABOUT BILLS

1.Email and texts almost every day about bills. Forthcoming bills, current bills, overdue bills. This is tantamount to harassment.
2. Not allowed to pay quarterly.
3. I wish I had read reviews first, I only changed to get a fixed tariff. British Gas were, by comparison, FAR better and less aggressive in their approach to customers.
AVOID!!!

Awful customer service. Promised an online account when I took out the contract. Ended up leaving because they’ve taken out lots of reversed charges. Apparently a computer error. I left and they’ve still charged me a £50 exit fee even though they’ve gone against their part of the contract. They don’t know when the computer system will be fixed. Already been waiting 3 weeks for it to be resolved and all the money is missing/stolen from my account by them. Will never use again.