The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely beautiful scents ,long lasting and so easy to manage timings,am obsessed!Only downside is out of their control,I live in Ireland and the shipping of €40 and customs charge of €37 makes it d... See more
Company replied
We visited a hotel and loved the concept of the aroma as you entered the hotel. We were recommended to Ecoscent through someone who used them for commercial projects but said they also offered pr... See more
Company replied
Very happy on 2 counts, the scent we chose was hard to find initially because we were trying to find one we originally saw in a hotel we stayed at but having tracked it down we were not disappointed.... See more
Company replied
Company details
About ecoscent.co.uk
Written by the company
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Contact info
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, United Kingdom
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.3
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The scent chose was initially out of stock but the follow actions by ecoscent after feedback were very responsive
The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-back that it would have been great to have a small sample pack to establish which scent works best before buying.
Having provided this feedback we got a great response from Ecoscent. They contacted us offered samples and have promised to provide the preferred scent.
23 October 2025
Reply from ecoscent.co.uk
Hi Peter,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about the delay in communication and that the alternative scent wasn’t quite to your liking. We completely understand how important the right fragrance is, especially when trialling it in a reception area.
Someone from our team will be in touch shortly to help resolve this for you and arrange a few samples so you can find the perfect scent for your space.
Best regards,
The EcoScent Team
Back online
Jasmine, sandalwood and citrus is the best fragrance. I am happy that ypu are back online selling your products.!
16 October 2025
Reply from ecoscent.co.uk
Hi Gloria,
Thank you so much for your lovely review! We’re delighted to hear how much you enjoy the Jasmine, Sandalwood, and Citrus fragrance; it’s a beautiful blend and one of our favourites too. We’re also really happy to be back online and sharing our scents with you again.
Your support means a lot to us. If you ever need any help or recommendations, feel free to reach us at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Diane,
Thank you for your kind words! We’re delighted to hear you were pleased with both the quick delivery and our products. Your satisfaction means a lot to us, and we’re glad you had such a positive experience.
If you ever need any help or scent recommendations, we’re always here to assist at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Great product and good service
7 October 2025
Reply from ecoscent.co.uk
Hi Michael,
Thank you for your kind words! We’re so glad to hear you’re happy with both our product and service. Your support means a lot to us.
If you ever need anything, we’re always happy to help at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Very helpful after care service
24 July 2025
Reply from ecoscent.co.uk
Hi Anne,
Thank you for your lovely feedback! We’re so pleased to hear you found our aftercare service helpful. Providing great support is something we truly take pride in.
Best regards,
The EcoScent Team
The delivery is too expensive
12 September 2025
Reply from ecoscent.co.uk
Hey Kate,
Thank you for sharing your feedback. We’re sorry to hear you feel our delivery costs are too high - we always aim to offer fair pricing that reflects reliable and secure shipping for our products.
That said, we’re continuously reviewing our delivery options and will take your comments into account as we look for ways to make our service even better!
Best regards,
EcoScent Team - Toby
EcoScent
We’ve been using EcoScent’s scent machines throughout our office for almost a year now, and we couldn’t be more pleased. The fragrances are subtle yet effective, creating a consistently fresh and welcoming environment that both employees and visitors appreciate. The machines are reliable, easy to maintain, which has made them a stress-free solution for our workplace.
Overall, EcoScent has made a noticeable difference to the atmosphere in our office, and we would happily recommend them to anyone looking for a reliable scenting solution.
26 September 2025
Unprompted review
Reply from ecoscent.co.uk
Hey Jurate,
Thank you so much for taking the time to share your experience - we’re delighted to hear how much you’re enjoying your EcoScent diffusers. It’s wonderful to know that the fragrances have enhanced your office environment and created a welcoming atmosphere for both your team and your visitors!
We’re passionate about making scenting simple, effective, and stress-free, so it’s fantastic to hear that reflected in your feedback. We truly appreciate your recommendation and look forward to continuing to support your business.
Warm regards,
EcoScent Team - Toby
I had to give them a 2 star
I had to give them a 2 star, although they probably deserve 1.
I have 3 machines from Ecoscent, 2x Ariel(black and white) and 1x Puck. I've had the Ariel a long time and they have been in their boxes for ages because the settings do not work as they should per the timer. I tried to reset them as per instructions and they are still dispersing the scent randomly instead of following the factory setting and unfortunately as there is too much dispersed it is irritating our airways, plus the cost of the oils.
A few weeks back I decided to get a puck for a smaller room hoping I would have a better experience. Nope. Still the same issue, no matter the setting, the scent is being dispersed every 3 minutes. I consider myself to be an above average intelligence woman and can definitely read and follow some simple instructions, but for the sake of the argument I emailed them 2 weeks ago to ask for advice as it might be me or the actual machines that are faulty. No response. Chased again 2 days ago and surprise surprise, still no answer.
I am fairly disappointed with my experience & I do not know what the solution is, but having spent £250 on 3 machines that are completely useless to me does not put a smile on my face.
26 September 2025
Unprompted review
Reply from ecoscent.co.uk
Hi there,
We’re truly sorry to hear about your experience - that’s never the level of quality or service we aim to deliver. Your feedback is important to us, and we want to get this resolved for you as quickly as possible.
The issues you’re describing are not typical of our Ariel or Puck diffusers, so we’d like to investigate this further and ensure you have units working exactly as they should. Could you please email us at ecoscent@ecoscent.co.uk with your order details and the serial numbers of your devices so our technical team can assist you directly?
We also sincerely apologise for the lack of response to your previous emails - that’s not the standard of communication we expect, and we’re reviewing how this happened internally.
Thank you for bringing this to our attention - we’re committed to turning this experience around for you.
Warm regards,
EcoScent Team - Toby
Amazing scent
17 September 2025
Reply from ecoscent.co.uk
Hi Rebecca,
Thank you for your kind words! We’re so glad to hear you’re enjoying the scent. If you ever need anything else, we’re always happy to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
FROM MY EXPERIENCE
8 September 2025
Reply from ecoscent.co.uk
Hi Anita,
Thank you so much for sharing your experience! We’re delighted to hear it’s been such a positive one, and your 5-star feedback means a lot to us. Knowing our products and services have met your expectations is exactly what we strive for.
If you ever need any advice or support, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Scent not as advertised
I ordered a BBQ scent from them for a marketing campaign. The oil was advertised as "Transport yourself to a summer evening with the rich, smoky aroma of a sizzling Barbecue, with Woody notes reminiscent of charred oak and glowing embers"
It's bad, a perfume with a small hint of BBQ that wouldn't work for the purpose it was bought for...
Additionally, they charge almost $100 for international shipping
29 August 2025
Reply from ecoscent.co.uk
Hi Abdullah,
We’re really sorry to hear the BBQ fragrance didn’t meet your expectations. Our oils are designed to be safe for diffusion and balanced for use in different environments, so the scent profile may differ slightly from the intensity of real smoke. That said, your feedback is important to us, and we’d be happy to discuss alternatives that may better suit your campaign goals.
We also understand your concern about international shipping costs, which are based on courier rates for safe and trackable delivery overseas. We’re always reviewing these options to make them more affordable.
Please feel free to reach out to us at ecoscent@ecoscent.co.uk
so we can make this right and help you find a fragrance that works perfectly for your needs.
Best regards,
The EcoScent Team
Nothing but positive comments about Ecoscent
I have nothing but positive comments to make about Ecoscent - their machines are fabulous and a must for office/retail spaces & even homes. Their customer service is excellent & speed of reply to questions is exceptional. We dealt with Shanice @ Ecoscent and she was super patient with all of our charges and questions and very knowledgeable. Would definitely recommend Ecoscent.
11 September 2025
Unprompted review
Reply from ecoscent.co.uk
Hello,
Thank you for your fantastic feedback! We’re so pleased to hear you’re enjoying our machines and that they’ve been a great fit for your space. It’s wonderful to know that Shanice was able to support you with patience and expertise. We’ll be sure to share your kind words with her.
We truly appreciate your recommendation and look forward to continuing to provide you with exceptional service.
Best regards,
The EcoScent Team
We’ve been using Ecoscent since opening…
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.
They’ve gone above and beyond at every stage. We even took a few of their smaller devices with us on a recent retreat, and they worked perfectly in that setting too.
Everyone who walks through our doors always compliments how amazing it smells. We couldn’t be happier!
3 September 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Rianne,
Thank you so much for your kind words! We’re thrilled to hear that our fragrances and devices have been such a great fit for your clinic and even on your recent retreat. It’s wonderful that your visitors are enjoying the scent experience too; that’s exactly the impact we love to hear about.
We truly appreciate your support and look forward to continuing to provide you with the best service and fragrance solutions.
Best regards,
The EcoScent Team
EcoS
From start to finish, my experience with Ecoscent has been outstanding—and a big part of that was John’s customer service.
I first reached out with a vague idea of the ambience I wanted: subtle, clean, and welcoming rather than overpowering. John took the time to understand the space, traffic flow, and ventilation, then recommended a diffuser and scent profiles that matched perfectly. He explained the differences between oils, coverage area, and maintenance in plain language, which made the decision easy.
Ordering was straightforward, delivery was timely, and the packaging was secure and eco-conscious—no excessive plastic or filler. Setup was simple thanks to the clear instructions John emailed over, with practical tips on placement and intensity levels. Within minutes, the room smelled fresh and balanced—noticeable but not cloying. Several visitors have commented positively, which says a lot.
What really sets Ecoscent apart is the aftercare. John followed up unprompted to check how the scent was performing and offered to tweak the schedule for peak hours. When I had a question about oil longevity, he responded quickly with a realistic estimate and ways to get the most out of each bottle. No upselling—just honest, useful advice.
The products themselves feel premium: consistent diffusion, no residue, and scents that actually smell natural. I’ve tested a few blends now; they’re layered and sophisticated rather than “one-note.” Value is excellent considering the quality and the support that comes with it.
In short: Ecoscent delivers on both product and people. If you’re on the fence, ask for John—his professionalism, knowledge, and genuine care make the whole experience seamless. Highly recommended.
1 June 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Vishal,
Thank you for such an incredible and thoughtful review. We’re so pleased to hear how much you’ve enjoyed your experience with EcoScent, and we’ll be sure to share your kind words with John – he’ll be delighted to know his support made such a difference.
It’s wonderful that the fragrance has created the clean, welcoming ambience you were looking for and that visitors are noticing too. We’re so happy you’ve found our products and service to be both premium and genuinely supportive.
Best regards,
The EcoScent Team
I just LOVE my ecoscent!
I just LOVE my ecoscent!! I discovered this company when I went to a hotel that just smelt divine, the reception staff told me who to contact. I messaged them and have had first class communications with ‘Lauren’ who helped me decide what unit to buy and even helped me trace the exact scent I was smelling in the hotel. My messages were responded to without delay and nothing was too much trouble. I get lots of comments on how lovely my house smells. I wouldn’t say this product is cheap, it isn’t, but when I look at how much over the years I’ve spent on candles, diffusers and such like I feel it’s worth the little bit extra
23 August 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Janice,
Thank you so much for sharing your lovely feedback! We’re thrilled to hear that your experience with EcoScent, from discovering us in the hotel to working with Lauren - has been so seamless and enjoyable. It’s wonderful that you’re getting so many compliments on how beautiful your home smells.
We truly believe in the quality and longevity of our products, and we’re delighted to know you feel they’re worth the investment. Lauren will be so pleased to hear how much her support meant to you.
Best regards,
The EcoScent Team
Ecoscent has a lovely range of products…
Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a wide variety of different fragrances. Shelomi has been super helpful in matching our fragrance requirements. The machine we have works so well and looks great. It is also controlled by an app which is so convenient. We have received numerous compliments about the lovely smell in the hotel from our guests. Would highly recommend their products and their lovely team members.
21 August 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Lindsay,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our products and that your machine is both effective and convenient to use. It’s fantastic to know that your guests are noticing and loving the fragrance too.
We’ll be sure to share your kind words with Shelomi – she’ll be so pleased to hear she could help match your fragrance perfectly.
Best regards,
The EcoScent Team
I have been using Ecoscent products for…
I have been using Ecoscent products for the past five years, and we have been very happy with the quality. Furthermore, I have always received excellent and professional service, with prompt responses to emails and queries. Thank you.
21 August 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Pascal,
Thank you for your kind words and for being a loyal customer for the past five years. We’re so pleased to hear that you’ve been happy with both the quality of our products and the service you’ve received. Your continued support means so much to us.
Best regards,
The EcoScent Team
Amazing scents in partnership with EcoScent!
A truly wonderful experience working with the team at EcoScent for our premium scenting needs at M&S Bank Arena, Liverpool.
The team go above and beyond at every opportunity and our guests LOVE the scents!
Super premium experiences in partnership, what more could a company wany.
20 August 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Colm,
Thank you for your fantastic feedback! We’re delighted to hear that our scents are helping create premium experiences at M&S Bank Arena and that your guests are loving them.
It’s always a pleasure working with your team, and we look forward to continuing to deliver exceptional scenting solutions for you.
Best regards,
The EcoScent Team
Received my eco scent
Received my eco scent, amazing perfume, found 2 stars is the correct level of fragrance for our household.
Just ordered my 2nd batch for later use
Pkease give eco scent a try if not sure, I'm sure you will be delighted.
12 August 2025
Reply from ecoscent.co.uk
Hi Val,
Great to hear from you again. Thank you for your wonderful feedback! We’re so pleased to hear you’ve found the perfect fragrance level for your home and that you’ve already ordered your second batch. Your recommendation means a lot, and we’re delighted you’re enjoying EcoScent in your space.
If you ever need any advice or support, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Ecoscents and scent machine
We have their ecoscent machine and a range of their scents for our office and it smells sooo great! A little goes a long way and really makes a difference to the space, love these products :)
19 August 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Gauri,
Thank you so much for your lovely feedback! We’re delighted to hear that your office is smelling amazing and that our machine and fragrances are making such a difference. It’s great to know you’re enjoying how long-lasting they are too.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.