The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Loving my Barrel scenting machine, and the oil smells lovely, it fills my apartment, and hits you when entering. I would have given Five stars, but only have four, due to long wait, and slow deliv... See more
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... See more
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Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a... See more
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Company details
About ecoscent.co.uk
Written by the company
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Contact info
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, United Kingdom
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.4
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The scents are lovely
The scents are lovely, a bit expensive but people always comment on the smell in the house.
21 April 2026
Great Product..
Purchased the Ecoscent Bluetooth barrel. Really enjoying the item simple to use and scents are good quality. The customer service deserved a mention too. They are always on hand to assist with enquires and also have a WhatsApp chat for fast communication..
9 April 2026
Reply from ecoscent.co.uk
Hi Wesley,
Really appreciate you taking the time to share this. It’s great to hear you’re enjoying your Bluetooth Barrel and finding it easy to use, that’s exactly what we aim for.
I’m especially glad our team could support you when needed and that the WhatsApp chat has been helpful. We try to keep things quick and simple for you.
Thanks again for your support, it means a lot.
Best regards,
The EcoScent Team
Love scent
Love scent, love my stylish home diffuser and great support from the team when I needed some guidance on how to use machine.
16 April 2026
Unprompted review
Reply from ecoscent.co.uk
Hi Jana,
Thank you for your kind words! We’re so pleased to hear you love the scent and your diffuser, and that our team could support you when needed. It’s great to know you’re enjoying the experience.
Best regards,
The EcoScent Team
A great product that is easy to use.
7 April 2026
Reply from ecoscent.co.uk
Hi Ricardo,
Great to hear you’re enjoying it and finding it easy to use. That’s exactly what we aim for.
Thanks for taking the time to share your feedback.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hello,
Thank you for your kind review. We’re so pleased to hear you love the scents and that you’re enjoying their long-lasting quality.
If you ever need any recommendations or support, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
OUTSTANDING customer service e
I have had the most amazing customer service from a lovely lady called Grace, Had some difficulty with delivery because of the apartment block I live in and she went above and beyond to try to find a resolution and keep me in touch every step of the way. Can thoroughly recommend this company the obviously take care of their customers. I don't feel like just a number .
11 March 2026
Unprompted review
Reply from ecoscent.co.uk
Hi Samantha,
Thank you so much for your kind words. We’re delighted to hear about your experience and that Grace was able to support you throughout the delivery challenges. We always aim to keep our customers informed and make sure everything is resolved smoothly, so it’s wonderful to know you felt well looked after.
Your recommendation means a lot to us, and we’ll be sure to pass your lovely feedback on to Grace.
Best regards,
The EcoScent Team
Thrilled with my Ecoscent purchases. Lovely range of scents. My house always smells fresh even after cooking.
Thrilled with my Ecoscent purchases. My house always smells fresh even after cooking. Excellent packaging suitable for gifts and reliable deliveries
8 March 2026
Unprompted review
Reply from ecoscent.co.uk
Hi Sue,
Thank you for your wonderful review.
We’re pleased to hear you’re thrilled with your EcoScent purchases and that your home stays fresh even after cooking. It’s also great to know the packaging and delivery met your expectations.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team - Toby
Loved it but wouldn’t buy again
Loved my product but expected it to last longer. Not even two years old and completely broke. Eco scent charge for return costs parts and labour after 12 month warranty runs out. My mums also broke after 12 months.
9 March 2026
Unprompted review
Reply from ecoscent.co.uk
Thank you for your feedback and for taking the time to share your experience.
We’re sorry to hear that your diffuser has stopped working sooner than expected. Our units are designed to last for many years when maintained in accordance with the cleaning and usage guidance supplied and when used with EcoScent fragrance oils.
While the standard manufacturer warranty is 12 months, we also offer extended warranty options for customers who would like additional peace of mind beyond the initial warranty period. It’s very uncommon for our diffusers to fail in this way, so we would genuinely like the opportunity to review what may have happened and see how we can assist. If you could please contact our support team at ecoscent@ecoscent.co.uk with your order details, we would be happy to take a closer look.
Thank you again for bringing this to our attention.
Reply from ecoscent.co.uk
Hi Linda,
Thank you for your lovely review. We’re pleased to hear your delivery was smooth and that you’re enjoying the scent.
If you ever need any recommendations or support, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Not worth the wait
It was late being dispatched & had to chase it up & it’s very disappointing for the price I paid. Poor in fact. Totally overpriced . If it had been good I was then going to explore into the more expensive products but will leave it now
19 February 2026
Reply from ecoscent.co.uk
Hi Phil,
Thank you for your feedback. We sincerely apologise for the delay in dispatching your order and for any inconvenience this has caused. Due to a high volume of orders over the Valentine's Day weekend, our processing times were longer than usual.
A member of our team will be in touch shortly to discuss this further and work toward a resolution. We appreciate your patience and the opportunity to make this right.
Best wishes,
The EcoScent Team
Wrong scent delivered (which was abit…
Wrong scent delivered (which was abit of faffe as it was a gift) although to be fair they did send out the right one quickly.
17 February 2026
Reply from ecoscent.co.uk
Hi Liam,
Thank you for your feedback, and we’re very sorry again for the mix-up with your order, especially as it was intended as a gift.
We truly appreciate your patience while we put this right and hope everything is now received and being enjoyed as intended.
If there’s anything further we can help with, please don’t hesitate to contact us at ecoscent@ecoscent.co.uk
Should you feel your experience reflects the final resolution, you’re always welcome to update your review at any time, as feedback means a great deal to us.
Best regards,
The EcoScent Team
Great to work with
Shelomi was a pleasure to work with during our brand's candle and scent curation! Her communication made the process seamless. The scents themselves are fantastic and are going to bring such a positive energy to our spaces.
23 February 2026
Unprompted review
Reply from ecoscent.co.uk
Hi Bernadett,
Thank you for your kind review. We’re so pleased to hear you enjoyed working with Shelomi and that the process felt seamless from start to finish. We’ll be sure to pass on your lovely feedback to her.
It’s great to know the scents are making such a positive impact in your spaces, and we look forward to supporting you again in the future. If you ever need anything, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Geoffrey,
Thank you for your continued support. We’re so pleased to hear everything has been great as always.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Your customer service was brilliant
Your customer service was brilliant. Particularly superb member of staff named Lorraine Ljadunola. I experienced a couple of issues with an order my daughter placed with you as a present to myself. Lorraine dealt with the issue immediately, apologetically and resolved it. Would 100% buy again, recommend your company and your product. Thank you.
5 February 2026
Reply from ecoscent.co.uk
Hi Deena,
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Lorraine. She’ll be very pleased to know her support made such a difference.
We’re glad everything was resolved quickly and that you’re happy with both the product and service. If you ever need any help in the future, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Helen,
Thank you for your feedback! We’re so pleased to hear you’re enjoying the scent and finding it wonderful. We focus on creating high-quality, long-lasting fragrances that deliver a premium experience, and it’s great to know it’s made an impression.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Fantastic customer service
Had an issue which was resolved almost immediately. Paul and Lorraine were both fantastic. Amazing products by Eco scents would highly recommend.
23 January 2026
Unprompted review
Reply from ecoscent.co.uk
Thank you so much for your fantastic review and kind words. We’re really pleased to hear your issue was resolved quickly and that you had a positive experience.
It’s great to know you’re enjoying our products, your recommendation truly means a lot to us.
Best regards,
The EcoScent Team
We now have a home that smells wonderful
We visited a hotel and loved the concept of the aroma as you entered the hotel.
We were recommended to Ecoscent through someone who used them for commercial projects but said they also offered products suitable for residential properties.
Great service, quick delivery and easy to set up.
We now have a home that smells wonderful.
20 January 2026
Unprompted review
Reply from ecoscent.co.uk
Hello,
Thank you for your lovely review. We’re so pleased to hear you discovered EcoScent through a hotel experience and that it’s translated so well into your home.
It’s great to know the setup was easy, delivery was quick, and most importantly, that your home now smells wonderful. That’s exactly what we aim for.
If you ever need any help or would like advice on fragrances, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Ann,
Thank you for your feedback. We’re delighted to hear that you like the look and quality of the unit, and that you’re enjoying the complimentary scent as well.
If you need any help or would like to explore more fragrances, please don't hesitate to contact us at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Excellent customer service from Ecoscent
Quality products and excellent customer support. Difficulties with the shipping company got resolved with help from Ecoscent team. Many thanks
15 January 2026
Reply from ecoscent.co.uk
Good morning,
Thank you for raising this and I completely understand your frustration. I’m very sorry that your order has taken longer than expected to reach you. We know how important timely delivery is and this is not the experience we want for our clients.
For transparency, your order was placed during our festive closure period, with delivery first attempted shortly after we reopened. The courier then rearranged delivery at your request and the parcel is now due to be delivered today.
We never want any client to feel uncertain about their order and I’m personally following this through to completion and have emailed you directly to ensure everything is resolved to your satisfaction.
Thank you for your patience, we truly appreciate your custom.
Kind regards,
Paul
Senior Support – EcoScent
Absolutely wonderful fragrance
Absolutely wonderful fragrance, will definitely buy again and again and again 🤩
7 January 2026
Reply from ecoscent.co.uk
Hello,
Thank you for your wonderful feedback! We’re delighted to hear how much you’re enjoying the fragrance and that it’s become a favourite you’ll return to again and again. Your satisfaction is what we strive for!
Best regards,
The EcoScent Team
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