The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Loving my Barrel scenting machine, and the oil smells lovely, it fills my apartment, and hits you when entering. I would have given Five stars, but only have four, due to long wait, and slow deliv... See more
Company replied
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... See more
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Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a... See more
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Company details
About ecoscent.co.uk
Written by the company
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Contact info
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, United Kingdom
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.4
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ecoscent.co.uk
Hi Craig,
Thank you for your great review. We're glad to hear your purchase was easy, delivery was quick, and you're happy with the product.
If you ever need help or have any questions, we're always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Anne,
Thank you for your kind review! We're glad to hear your order process was easy and your delivery arrived promptly.
If you need any help selecting scents or need anything else, feel free to reach out; we’re always here to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Such amazing products
Such amazing products! The scents are divine and last for ages but also spread well through the rooms so a little goes a long way. Definitely recommend.
23 December 2025
Reply from ecoscent.co.uk
Hi Danielle,
Thank you for your wonderful review! We’re so glad to hear you’re enjoying our products and that the scents are lasting well and filling your rooms just as they should. It’s great to know you’d recommend us.
If you ever need any help choosing a new fragrance, we’re here to assist at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Charlotte,
Thank you for your kind review! We’re delighted to hear your EcoScent order arrived well-packaged and presented just as it should be. We always aim to make the unboxing experience feel special and smooth.
If you need any help or recommendations, we’re here for you at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Highly recommend trying this
Staff helpful, delivery good, product amazing. The only issue is the website was a bit confusing until I got used to it. But the best scent on the market by far
22 December 2025
Reply from ecoscent.co.uk
Hi Petra,
Thank you for your lovely review! We’re so pleased to hear you’re enjoying the product and that the scent has really stood out for you. It’s great to know our team and delivery met your expectations too.
We appreciate your feedback about the website and will certainly take this on board as we continue to improve the experience. If you ever need any help, we’re always happy to assist at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
My first experience was great and we…
My first experience was great and we love the scent. However when I reordered the package arrived and the glass bottle inside was obviously broken.
I have tried emailing to ask for another bottle and asking how to return the broken one but have not had any response.
On such expensive scents the service level is not acceptable. I am over £150 out of pocket with nothing to show for it!
1 December 2025
Reply from ecoscent.co.uk
Hi Caroline,
Thank you for your feedback, and we’re very sorry for the inconvenience caused by your order arriving damaged and the delay in getting back to you. This is not the level of service we aim to provide.
A member of our team has now been in contact and is arranging a replacement to be sent out to you.
Thank you for your patience, and we appreciate you giving us the chance to put this right.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Chris,
Thank you for your fantastic review! We’re so pleased to hear you’re happy with the product and the service you received. If you ever need anything, we’re always here to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Carole,
Thank you for taking the time to share your feedback with us on Trustpilot regarding your recent purchase. We value the opportunity to improve our service.
To help us understand how we can better assist you, could you please provide additional insight into the specific operational issues you experienced with the product?
Your feedback is much appreciated.
Best wishes,
The EcoScent Team
⭐️⭐️⭐️⭐️⭐️ Review for Shelomi Prescod at Eco…
⭐️⭐️⭐️⭐️⭐️ Review for Shelomi Prescod at Eco Scent
I’m absolutely loving my Barrel scenting machine — the fragrance is gorgeous and really lifts the whole office. The scent fills the space beautifully and hits you the moment you walk through the door. Shelomi Prescod has been friendly, supportive, and incredibly helpful throughout the process. First-class service and a product I’d happily recommend to anyone.
5 December 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Justin,
Thank you so much for your brilliant review. We’re delighted to hear you’re loving your Barrel scenting machine and that the fragrance has made such a difference to your office. It’s great to know the experience is exactly what you were hoping for the moment you walk through the door.
We’ll be sure to share your kind words with Shelomi, she’ll be thrilled to hear her support meant so much throughout the process.
If you ever need anything in the future, we’re always here to help at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Richard,
Thank you for your review. We’re really glad to hear you had a great experience with us. If you ever need any help, feel free to contact us at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
A beautiful machine that makes my house…
A beautiful machine that makes my house smell lovely
21 November 2025
Reply from ecoscent.co.uk
Hi Tracey,
Thank you so much for your lovely review! We're thrilled to hear that your machine is working beautifully and filling your home with wonderful scents. There's nothing better than creating a welcoming atmosphere in your space!
If you ever need any further help or advice, we're always here to assist.
Best regards,
The EcoScent Team
For some customs reasons my order was…
For some customs reasons my order was sent back to ecoscent. No response or refund!
12 May 2025
Reply from ecoscent.co.uk
Hello,
Thank you for letting us know, and we’re really sorry for the frustration this has caused. We understand how disappointing it is when an order doesn’t arrive as expected, especially without clear communication.
A member of our team has reached out to you via email so we can resolve this quickly and make things right. We appreciate your patience, and we’re here to help every step of the way.
Best regards,
The EcoScent Team
I was in touch with Shanice from…
I was in touch with Shanice from EcoScent to buy a scent diffuser for my store and she made the process very easy. I would definitely recommend and all of their scents were beautiful!
17 November 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Julia,
Thank you so much for your lovely review! We’re delighted to hear that Shanice was able to make the process smooth and straightforward for you. It’s wonderful to know you’re enjoying our fragrances and that you’d recommend us.
If you ever need any further help or advice for your store, we’re always here to assist.
Best regards,
The EcoScent Team
Great Christmas scent,Delivery very…
Great Christmas scent,Delivery very quick,Quite expensive for a house hold.👍
6 November 2025
Reply from ecoscent.co.uk
Hi John,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the Christmas scent and that your delivery arrived so quickly. It’s always great to know our fragrances are adding a festive touch to your home.
Wishing you a lovely Christmas season!
Best regards,
The EcoScent Team
We are a cocktail bar
We are a cocktail bar. Since using eco scent in the bar area and toilets we get complemented on how great everything smells. Even on a Saturday night.
29 October 2025
Reply from ecoscent.co.uk
Hi Andy,
Thank you so much for your fantastic feedback! We’re thrilled to hear that EcoScent has made such a positive impact in your bar and that guests are noticing the difference, even on those busy Saturday nights!
It’s wonderful to know our fragrances are helping to create a welcoming and memorable atmosphere for your customers.
Best regards,
The EcoScent Team
From website to dispatch
From website to dispatch, to the actual product and presentation. 5*
27 October 2025
Reply from ecoscent.co.uk
Hi Nina,
Thank you so much for your fantastic review! We’re thrilled to hear you were pleased with everything from the website and dispatch to the product and presentation. Your feedback truly means a lot to us.
We really appreciate your support and hope you continue to enjoy your EcoScent experience!
Best regards,
The EcoScent Team
The scent chose was initially out of stock but the follow actions by ecoscent after feedback were very responsive
The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-back that it would have been great to have a small sample pack to establish which scent works best before buying.
Having provided this feedback we got a great response from Ecoscent. They contacted us offered samples and have promised to provide the preferred scent.
23 October 2025
Reply from ecoscent.co.uk
Hi Peter,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about the delay in communication and that the alternative scent wasn’t quite to your liking. We completely understand how important the right fragrance is, especially when trialling it in a reception area.
Someone from our team will be in touch shortly to help resolve this for you and arrange a few samples so you can find the perfect scent for your space.
Best regards,
The EcoScent Team
Back online
Jasmine, sandalwood and citrus is the best fragrance. I am happy that ypu are back online selling your products.!
16 October 2025
Reply from ecoscent.co.uk
Hi Gloria,
Thank you so much for your lovely review! We’re delighted to hear how much you enjoy the Jasmine, Sandalwood, and Citrus fragrance; it’s a beautiful blend and one of our favourites too. We’re also really happy to be back online and sharing our scents with you again.
Your support means a lot to us. If you ever need any help or recommendations, feel free to reach us at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Diane,
Thank you for your kind words! We’re delighted to hear you were pleased with both the quick delivery and our products. Your satisfaction means a lot to us, and we’re glad you had such a positive experience.
If you ever need any help or scent recommendations, we’re always here to assist at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Great product and good service
7 October 2025
Reply from ecoscent.co.uk
Hi Michael,
Thank you for your kind words! We’re so glad to hear you’re happy with both our product and service. Your support means a lot to us.
If you ever need anything, we’re always happy to help at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
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