ECH Reviews 

A nightmare for drivers. The girl at the counter invented a thousand reasons to take as much money from us as possible.
The deposit was not returned when she promised. Overall, extremely poor service.
Avoid at all costs.
Still waiting for them to return the deposit they took.

Το προτεινω λογου του εξαιρετικου service και καλης συνεννοησης

All good but need quicker process for car drop off as it took us around 25 mins for that process .
Pick up was good , taxi to airport was great

Very good experience.

When you return the car they start looking and inventing scratches to hold the blocked Eur 300 even though i paid for the full insurance to remove any access. Plus the guy that took tge car from us is the most arrogant i ever met. He even start to shout and threatening me just because i was arguing that the car was most of the time parked. A rip off company. Stay mikes away. It never happened to me on the numerous car rentals i made.

Fantastic service. Helped out when other hire companies let us down.

We’ve hired a lot of cars around Europe and this experience has been the worse. First the directions for meeting point were not clear and we had to WhatsApp quite a few times before realise we had to stand in front of a small sign in the middle of the car park, then wait 20 minutes to be collected. At the office they opened only the window and left us standing outside in the midday heat until I asked why we couldn’t come inside, there was no answer they just opened the door and carried on talking in Italian. The car had loads of marks from hail damage and various scratches all over the car. I’m so pleased I took a video of the car when we collected it. When i returned the car the agent ‘Camilla’ had limited communication and no eye contact, she kept coming back and forth from the car into the office saying there were new marks on the car. My video proved that there was no extra damage. When I asked to confirm that the deposit will all go back on my card, she said it would have to wait until Monday to go through the admin team (we were on Friday midday) and it would take upto 20days to be refunded!!! Poor customer service, faulty car and 10mins from the airport with 20 minute wait for a transfer! DO NOT USE ECH CAR HIRE!!!!

Pisa car rent was professional and happy to help

Great service, good price

Very good services. Nice news cars.
Its a pleasure to ret car from this company

From Bologna station and back! Everything went good with the car and they were so kind, remember to bring your credit card since debit card aren’t working!

Very very good service from the moment we arrived . Quick turnaround of paperwork and a very high standard of car provided . Booked a medium size and we were given a Skoda kamiq- in mint condition .
Rida was exceptional - meticulous checking the car out and very fair on the return. These guys are VERY TRUSTWORTHY. Would highly recommend and great value too . Thank you for a very pleasant and professional experience !!!

Good rental in Pisa. Brand new car, drove excellent. Easy!

Everything was perfect, good new car and people were really nice with us. Thank you!

It was a good rental. Great car. Great service.

Shocking. When I arrived at the rental company they said my payment to economy bookings wasn’t valid so instead of paying the additional 200 I actually paid 600. Aswell as this I paid 500 deposit. I returned the car and the guy looked at me strangely and said oh you don’t want to wait to check the car over , I said my flight is very soon, he looked surprised. At this point I videod the whole car. 3 weeks after , I still hadn’t received my deposit and received a email saying there was scratches on the right hand front wheel arch ( coincidentally the plastic bumper, as well as scratches on the car . To their surprise I sent the video where you can clearly see this scratches were dust , I actually ran my fingers through the dust in the video in two separate parts of the car to show this. The scratch on the front wheel arch they claimed and showed a picture of was clear as day not there , I would go as far as saying that they put it there on the plastic part because they can easily rub it away after their picture was taken. We are now over 2 months since I hired the car , they’ve replied twice to my 8 emails , last time claiming the video doesn’t show the wheel arch scratch and didn’t even mention the scratches they claimed on the side of the car. With clear and obvious evidence I’ve been forced to seek legal advice on this matter. A 6 day car hire turned into over £ 1200 pounds, awful company , 100 % avoid.

Great car rental from Pisa airport with ECH.

Ech pisa. Easy to collect and return the car.