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ECH Reviews 278

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TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being smooth, efficient, and easy, often highlighting the helpful and friendly staff. Many people appreciate the new, clean, and well-maintained cars, often describing them as being in perfect condition and enjoyable to drive. The overall rental process, from pickup to drop-off, is frequently noted as quick, simple, and hassle-free, with many recommending the company for its reliability and professionalism. However, some reviewers were not happy with issues related to additional charges, citing instances of being pressured into buying extra insurance or being charged for pre-existing damage. A few other people also felt that the staff could be rude and mentioned long waiting times during collection.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as easy, smooth, and efficient from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Product

People report positive experiences with the product, often highlighting that the cars provided were new,... See more

Location

Users describe ambiguous interactions with location, with many reviewers having positive experiences at... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers praising very good and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with our rental from Catania. The car was in good condition and the staff were really friendly and helpful. Much better price than the competition too.

Rated 5 out of 5 stars

Very helpful - new car in perfectly clean condition. Very fair prices. Efficient collection. Drop of very smooth. Would recommend and use again. Great team.

Rated 5 out of 5 stars

Nice, new cars in rental office near Aeroport. Everything clean, fast and convenient shuttle service from Aeroport. Highly recommend!

Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service

Written by the company

ECH opera negli aeroporti di Catania, Palermo, Trapani, Bologna, Pisa e Verona, offrendo servizi di noleggio auto. Mettiamo a disposizione una flotta moderna e costantemente aggiornata, con soluzioni adatte a diverse esigenze di mobilità, dai soggiorni brevi ai noleggi di più lunga durata. Accogliamo i clienti direttamente in aeroporto e forniamo assistenza durante le principali fasi del noleggio, dalla prenotazione alla riconsegna del veicolo. Il nostro obiettivo è offrire un servizio chiaro, affidabile e orientato alle esigenze di chi viaggia. Per maggiori informazioni visita www.ech.rentals

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Car was immaculate and ran superb.
We hired from Pisa!
Would recommend 👌

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful - new car in perfectly clean condition. Very fair prices.

Efficient collection. Drop of very smooth. Would recommend and use again. Great team.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with ECH

I had an excellent experience with ECH RENTALS. The office was conveniently located right next to the airport, alongside all the major car rental companies, which made collection incredibly easy and stress-free.

The pickup process was quick, simple, and very efficient. I was provided with a nearly brand-new Volkswagen T-Cross SUV with less than 6,000 km on the clock. The vehicle was exceptionally comfortable, easy to drive, and in perfect condition.

The SUV was also surprisingly spacious, comfortably accommodating five passengers along with all our luggage, making it ideal for our trip.

Overall, the service exceeded my expectations. I would definitely recommend ECH RENTALS to anyone looking for a reliable, professional, and hassle-free car rental experience. I will certainly use them again in the future.

Ho avuto un’esperienza eccellente con ECH RENTALS. L’ufficio si trova in una posizione molto comoda, proprio accanto all’aeroporto e vicino a tutte le principali compagnie di autonoleggio, rendendo il ritiro dell’auto estremamente semplice e veloce.

La procedura di consegna è stata rapida, efficiente e senza alcuna complicazione. Mi è stata assegnata una Volkswagen T-Cross SUV praticamente nuova, con meno di 6.000 km percorsi. L’auto era molto confortevole, facile da guidare e in condizioni impeccabili.

Inoltre, il veicolo era abbastanza spazioso da ospitare comodamente cinque persone con tutti i loro bagagli, rendendolo perfetto per il nostro viaggio.

Nel complesso, il servizio ha superato le mie aspettative. Consiglio vivamente ECH RENTALS a chiunque cerchi un servizio di autonoleggio affidabile, professionale e senza stress. Sicuramente noleggerò di nuovo con loro in futuro.

7 June 2026
Unprompted review

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